Joe Palmer

Operations Associate

Huddersfield, England, United Kingdom5 yrs 4 mos experience

AI Enabled

Key Highlights

Led multiple process improvement initiatives across industries.
Achieved significant cost savings through automation.
Championed a culture of continuous improvement.

Stackforce AI infers this person is a Process Improvement and Business Analysis expert in the Consulting and Telecommunications sectors.

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Skills

Core Skills

Business Process ImprovementLean Six SigmaBusiness AnalysisStakeholder ManagementAutomation

Other Skills

User StoriesLeadershipAgile MethodologiesRequirements AnalysisCustomer JourneysGenAIUser Experience (UX)LucidchartVisioContinuous ImprovementData AnalysisBusiness Process MappingMicrosoft ExcelTeamworkTime Management

Experience

Freeths

Process Improvement Manager

Oct 2025 – Present · 5 mos · Leeds, England, United Kingdom · Hybrid

As Process Improvement Manager in Freeths’ Knowledge & Innovation Team, I lead the identification and optimisation of legal and business processes across the firm. My work focuses on driving efficiency, consistency, and innovation through the development of Freeths’ Agreed Best Practice (FABP).
I collaborate with senior leaders and stakeholders to define project objectives, scope, and success measures, ensuring improvement efforts align with firmwide strategy. Using Lean Six Sigma methodologies, I facilitate workshops to map, analyse, and redesign key processes, eliminating inefficiencies and enhancing quality.
Working alongside IT and business teams, I translate process improvements into actionable business and user requirements that enable smarter, technology-driven solutions. I also maintain the firmwide process architecture and FABP Catalogue, embedding a culture of continuous improvement and operational excellence across the organisation.

User StoriesLeadershipAgile MethodologiesRequirements AnalysisCustomer JourneysLean Six Sigma+16

Pwc

2 roles

Senior Business Analyst

Jun 2024 – Aug 2025 · 1 yr 2 mos · Hybrid

Delivered process optimisation and regulatory solutions in a technology-led environment, conducting business analysis, requirements definition, and stakeholder management to support compliance and risk governance. Defined and prioritised user stories, aligned cross-functional teams, and balanced political, ethical, and technical considerations to deliver robust outcomes.
Achievements include designing and implementing a firmwide compliance reporting system for Hybrid Working Policy monitoring, ensuring transparency and scalability; leading analysis for a Technology Risk tool, producing a comprehensive Requirements Catalogue and optimising workflows; and directing a compliance system transition, managing shifting priorities while ensuring regulatory continuity.
Championed best practice by running Lean Six Sigma and behavioural psychology workshops, upskilling the BA community and embedding a continuous improvement culture.

Customer JourneysContinuous ImprovementBusiness AnalysisStakeholder Management

Automation Business Analysis Lead

Jan 2023 – Jun 2024 · 1 yr 5 mos · Hybrid

Delivered strategic, data-led process improvement through automation and business analysis, collaborating with stakeholders and technical teams to drive operational efficiency in a regulated, fast-paced technology environment.
As Analysis Pillar Lead, managed a £1.5m automation pipeline, leading 12 projects to implementation in one year and achieving £345k in annual savings. Introduced ROI tools and performance tracking to enhance transparency, secure future funding, and improve programme viability, while coaching junior Business Analysts and embedding best practice in process evaluation and continuous improvement.

Customer JourneysContinuous ImprovementBusiness AnalysisAutomation

Openreach

Business Analyst

Sep 2020 – Jan 2023 · 2 yrs 4 mos · Leeds, England, United Kingdom · Hybrid

Led end-to-end process improvement, re-engineering, and transformation initiatives, applying Lean, Agile, and continuous improvement methodologies from discovery through to implementation. Partnered with SMEs, stakeholders, and technical teams to deliver measurable cost savings, efficiency gains, and improved performance across regulated, customer-facing environments.
Highlights included re-engineering the Broadband Installation Re-appointment process, integrating RPA and SMS automation to save ~£500k annually and reduce Ofcom SLA penalties; optimising the Broadband Installation Allocation process, saving ~£480k annually via a hybrid engineer–contractor model; and designing a new Desk Operating Model, embedding continuous improvement feedback loops to improve accountability, ownership, and sustained outcomes. Delivered change adoption strategies, stakeholder alignment, and business readiness planning to ensure long-term success.

Customer JourneysContinuous ImprovementBusiness Process ImprovementStakeholder Management

Pwc

RPA Business Analyst

Sep 2018 – Aug 2019 · 11 mos · Manchester Area, United Kingdom · Hybrid

Served as Proxy Product Owner, managing business stakeholders and ensuring alignment of requirements. Analysed and mapped business processes using BPMN, defined and refined automation scope in collaboration with RPA Developers and business teams, and supported projects through analysis, development, testing, and implementation phases.
Worked within an Agile team to evaluate potential automation candidates, deliver value in short sprints, and implement process improvements to estimate business value and complexity of automation effectively.

Customer JourneysVisioBusiness AnalysisAutomation