Mar 2021 – Oct 2024 · 3 yrs 7 mos

• Co-host the podcast alongside Adam Freeman, Don Carmichael and Tom Edwards. The aim of this podcast is to elevate the PreSales profession by chatting about specific topics in an informal way to make it accessible to all and democratising our knowledge and experience for the benefit of the PreSales community.

Apr 2020 – Mar 2022 · 1 yr 11 mos

• As part of the leadership team I introduced, and then led the Digital Scaling initiatives using demo automation to meet a 200% delivery target with no extra headcount, and transformed the impact presales across the business.
• Together, we closed the activity and demand gaps for presales, reduced time to respond for buyers, and massively improved associated costs to acquire customers for small, medium and large enterprise scale business solutions. We brought scale at speed to all sizes and complexity of customer requirements for direct and for our partner channels.
• Akin to a Field CTO. The authentic, trusted advisor for colleagues and customers alike for Sage’s technology and innovation.
• Running the Technology Consulting function in the UK, proud to champion the technical prowess of Sage’s Medium Segment products: Sage People, Sage HR and Sage Intacct.
• Together, we helped some amazing customers with their journey through tech, using innovative ideas to liberate those most valuable of assets - time and people.

Mar 2016 – Apr 2020 · 4 yrs 1 mo

• As Enterprise Presales in the Sage UKI X3 sales team, I positively transformed the life of enterprise-scale customers, using a deep understanding of their technical pains, and their digital journey's future.
• Working closely with a highly motivated team of industry experts, I provided valuable process improvement through structured technical discovery, and demonstrable benefits to enterprise businesses.
• Sage X3 provides large global customers with more than traditional a ERP system; by bringing Sage's customer for life mentality of support and relationship excellence to the business management marketplace.

Jan 2012 – Feb 2016 · 4 yrs 1 mo · Farnborough, Hampshire

• Technology Presales Consultant working primarily in EMEA but with Global responsibilities.
• Working mainly from a technological and strategic perspective, I ensured customers benefited from implementing our CloudSuite and other products.
• Responsibilities covered everything from ROI cost benefit analysis, ITT/RFP responses, to detailed planning and conceptual architecture for our customers. It's not just TCO but a whole host of other great benefits which help each customer realise the potential of updating their software landscape.
• I was proud to drive revenue through effective customer engagement and technology selling.
• Also travelled extensively across the world; Asia Pacific (APAC) and Latin America (LATAM) training our channel partners how to install, use, and effectively sell our software.
• Focused on the solution, rather than just the product, I worked with a forward thinking team in focusing on the Infor Technology stack, which helped bring applications together to form a modern, agile and powerful solution.

Jun 2005 – Jan 2012 · 6 yrs 7 mos · Farnborough, Hampshire

• Position: Senior IT Field Support Engineer
• Set up and managed the technical side of any key events. These included Inforums, software launches, other user conferences both in the UK and abroad.
• Set up and managed a team of people across EMEA for a training project enabling instant high quality training to be run by anyone, anywhere, and with complete ease from both end user and IT perspectives, whilst also generating a new revenue stream for the business. Made sure people stuck to deadlines and helped where they had issues.
• Regularly travelled to other Infor offices to provide support and infrastructure enhancement.
• Thoroughly familiar with Company processes with sufficient knowledge to assist other team members.
• Worked, and was held accountable to, a high standard of accuracy and proficiency in all tasks, especially in regards to management of important tasks.
• Used superb customer facing skills; with the ability to handle all situations diplomatically and courteously.
• Worked independently, setting own priorities to manage and prioritise the work without supervision.

Apr 2002 – Jun 2005 · 3 yrs 2 mos · Hook, Hampshire

• (SC Security Cleared)
• Position: 1st and 2nd line support
• Took calls and tickets from the helpdesk and resolved each case quickly, politely and efficiently, communicating with the user in an efficient and effective manner.
• Supported over 10,000 users, and helped others in my own team and the helpdesk with any questions they had.
• Followed ITIL to provide the best support possible through a contracted SLA process.

Mar 2000 – Apr 2002 · 2 yrs 1 mo · Basingstoke, Hampshire

• Position: IT Support Engineer

Oct 1999 – Mar 2000 · 5 mos · Basingstoke, England, United Kingdom