Jan 2025 – Present · 1 yr 4 mos · Boston, Massachusetts, United States · Remote

• As Executive Assistant & Operations Manager, I managed the day-to-day operations of the company, driving efficiency across administration, events, and marketing. My role combined high-level executive support with hands-on operations, ensuring smooth workflows and measurable results.
• Key Achievements & Responsibilities
• Managed 200+ monthly emails and optimized executive inboxes, reducing response time by 40%.
• Coordinated 50+ classes and events annually, handling scheduling, logistics, and communications.
• Oversaw Eventbrite ticketing and sales, boosting event attendance by 30% year-over-year.
• Scheduled and organized 100+ client appointments per quarter, ensuring zero missed commitments.
• Designed 50+ flyers and marketing assets, increasing event visibility and engagement by 25%.
• Created and distributed bi-weekly newsletters (Mailchimp) with an average 35% open rate.
• Produced and edited 20+ promotional and training videos, improving content reach by 40%.
• Managed 3+ social media platforms, growing audience engagement by 45% in 6 months.
• Streamlined workflows using tools like Trello, Asana, and Google Workspace, saving the team 10+ hours weekly.

Sep 2024 – Apr 2025 · 7 mos · United Kingdom · Remote

• Managed complex executive calendars for the CEO and Co - Founder, ensuring seamless coordination of over 50 virtual meetings per month.
• Organized patient consultations and company-wide events, improving scheduling efficiency by 25%.
• Facilitated communication across multiple departments and time zones, ensuring alignment and smooth execution of project.
• Streamlined administrative processes by implementing tools like Trello, Asana, and Google Workspace, reducing operational inefficiencies by 30%.
• Led the implementation of telehealth platforms, overseeing the development of project plans, monitoring progress, and ensuring timely completion.
• Managed cross-functional teams to deliver key projects, achieving a 98% on-time project delivery rate.
• Supported onboarding processes for new hires, optimizing operational workflows to improve onboarding time by 20%.
• Contributed to the successful launch of new virtual healthcare services, increasing the company’s service capacity by 15%.

Jan 2023 – Present · 3 yrs 4 mos · Remote · Remote

• As a results-driven Virtual Assistant supporting entrepreneurs, small business owners, and creatives, I bring structure to chaos, systems to overwhelm, and strategy to daily operations. With a strong foundation in executive assistance and marketing, I help busy professionals reclaim their time and focus on what matters most.
• 🔹 Key Responsibilities:
• Calendar & Inbox Management: Organized schedules for clients with ADHD and high-paced lifestyles, creating streamlined to-do lists from daily emails and syncing personal + professional calendars.
• Email Optimization: Cleaned up Gmail inboxes with 100,000+ unread emails; set up forwarding filters and folders across business and nonprofit accounts for centralized access.
• Project Management: Used tools like Asana, Trello, and Google Sheets to manage daily tasks, delegate assignments, and track deliverables, improving project efficiency by 25%.
• CRM & Client Communication: Leveraged Go High Level to automate client responses, manage pipelines, and reduce response time by 60%.
• Social Media Management: Increased Instagram engagement by 40% in 3 months through curated Reels, BTS content, and consistent audience engagement strategies.
• Content & Design: Created eye-catching graphics, event posters, and promotional content using Canva, leading to a 50% boost in online visibility for clients.
• Event Coordination: Organized virtual and in-person events, including vendor coordination, RSVP tracking, and promotional campaigns.
• Operations & Systems Setup: Built structured file systems in Google Drive and OneDrive, created budget and expense tracking sheets, and implemented SOPs for repeat tasks.
• ✅ Achievements:
• Helped reduce website update time for a client by 50% with streamlined processes.
• Improved social media interaction for a dance brand by 40% through automated DM responses and consistent engagement.
• Reduced client onboarding time by 30% by implementing reusable email templates and digital forms.

Jan 2022 – Dec 2024 · 2 yrs 11 mos · Abuja, Federal Capital Territory, Nigeria · Remote

• At Kenzo Wooden, my role wasn’t just about managing tasks—it was about creating structure and clarity in a fast-moving environment. I helped the CEO reduce their workload by 20%, implementing a project management system that streamlined HR and admin processes.
• Handling 50+ executive meetings annually, I ensured every detail—from agendas to follow-ups—was flawless. Travel planning was another area where I made an impact, optimizing 30+ international trips annually while cutting travel expenses by 20%. The biggest compliment? The CEO told me they finally felt in control of their time again.

Aug 2021 – Apr 2024 · 2 yrs 8 mos · Nigeria · Remote

• In a high-volume customer support role at Everkach Enterprise, I learned the power of efficient problem-solving. Managing 50+ tickets per day, I not only resolved issues but also improved workflows. By implementing an automated ticketing system, I cut response time by 30% and ensured first response times were under 5 minutes.
• One of my proudest achievements? Helping increase customer retention by 20% through personalized engagement strategies. I also mentored new associates, sharing my expertise in Zendesk, Freshdesk, and Intercom, which improved overall team performance by 20%.

Jan 2020 – Dec 2022 · 2 yrs 11 mos · Abuja, Federal Capital Territory, Nigeria · Hybrid

• At CenterPoint, I quickly became the backbone of the customer support team, handling 50+ daily customer interactions across email and chat. My ability to troubleshoot technical issues, process orders, and handle refunds seamlessly helped us improve overall service ratings.
• I also played a key role in the launch of a new customer support platform—Zendesk, which cut response times by 40% and boosted team productivity. By optimizing customer feedback loops, I helped reduce complaint rates by 25% and increased Net Promoter Score (NPS) by 20%.

Jan 2020 – Dec 2021 · 1 yr 11 mos · Abuja, Federal Capital Territory, Nigeria · Hybrid

• Working in a fast-paced transportation company, I quickly learned that time management was everything. Overseeing 50+ meetings per month, I ensured that executives' schedules ran flawlessly.
• I also handled email management, cutting response times by 30% and ensuring inbox zero was a daily reality. Organizing 30+ corporate events annually, I played a key role in boosting team efficiency and morale.
• My biggest contribution? Introducing a sales forecasting system that ensured 95% accuracy in projections, allowing the company to consistently hit sales targets for eight consecutive quarters.

Aug 2017 – Dec 2019 · 2 yrs 4 mos · Abuja · On-site

• At Nocturnus Security Limited, I handled high-level executive support for a rapidly growing firm. Balancing the needs of the CEO and multiple department heads, I ensured smooth day-to-day operations.
• One of my biggest achievements was managing logistics and budgets for 10+ major corporate events annually, resulting in a 98% attendee satisfaction rate. Additionally, I streamlined client relationship management, boosting repeat business by 20% through improved communication strategies.