Gaurav Jain — CEO

Business-driven technology executive with two decades of progressive experience overseeing and scaling global service delivery portfolios. Consistently recognized for delivering outstanding results across revenue growth, profitability, customer success, operational excellence, innovation, and talent development. Highly skilled in end-to-end delivery and operations management for complex, high-impact initiatives. Passionate about transforming customer experience and enterprise operations through AI-powered and data-driven technology solutions. Committed to helping organizations innovate faster, operate more efficiently, and deliver exceptional value to their customers. Dedicated to building high-performing teams, driving AI enablement at scale, achieving measurable business outcomes, and creating impactful experiences that elevate both customers and employees. CORE STRENGTHS • Extensive experience in building and scaling SaaS platforms and practices, embedding AI-enabled capabilities, and fostering innovation to deliver complex global programs successfully. • Comprehensive expertise managing the full delivery lifecycle from pre-sales engagement and close collaboration with sales and account teams on strategic pursuits to solution design, RFP development, client workshops, and proofs of concept. • Results-driven, hands-on leader with a proven record of establishing operational governance, ensuring P&L accountability, and driving sustained business growth. • Skilled at shaping and guiding cross-functional teams and spearheading leadership, niche, and expat hiring strategies to build strong, AI-literate delivery organizations across the US, EMEA, and APAC regions. AREAS OF EXPERTISE Qualtrics | Forsta | Decipher | Confirmit | UserTesting | Experience Management | Customer Experience (CX) | Employee Experience (EX) | Brand Experience (BX) | User Experience (UX) | Market Research | Consumer Insights | Pre-sales & Solutioning | AI Enablement | Program Management | Technology Implementation | Technology Transition | Technology Integration | Managed Services | Process Innovation | Change Management | Talent Strategy | Talent Development

Stackforce AI infers this person is a SaaS expert specializing in AI-driven customer experience and operational transformation.

Location: Mumbai, Maharashtra, India

Experience: 21 yrs 11 mos