Mahavir Jindal

Chief Operating Officer

Bengaluru, Karnataka, India28 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Led transformation improving NPS scores significantly.
Managed operations for a leading fintech company.
Expert in credit operations and process reengineering.

Stackforce AI infers this person is a Fintech operations leader with extensive experience in credit and customer service management.

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Skills

Core Skills

Operations ManagementCredit OperationsCustomer ServiceDigital LeadershipProject ManagementTechnology IntegrationCredit Card OperationsAcquisition Operations

Other Skills

Process Design and ReengineeringAutomationPeople ManagementStrategyRisk ManagementVendor ManagementService StandardsSales FrameworksCustomer CentricityRe-engineeringAsset ManagementRequirement DefinitionMerchant AcquisitionsSix SigmaBusiness Analysis

About

Specialties: Operations Management, Process Design and Reengineering. Automation, People Management, Credit Operations and Strategy, Modelling.

Experience

Amazon

Chief Operations Officer

Feb 2017 – Present · 9 yrs 1 mo · Bengaluru Area, India

Managing Operations for Amazon Pay India. Key Result Areas include running business operations across verticals, mitigating fraud and abuse, managing service Delivery across channels through the Customer services teams, manage Controls, Risk and Compliance and drive strategic programs for payments.

Operations ManagementProcess Design and ReengineeringAutomationPeople ManagementCredit OperationsStrategy+2

Citibank india

3 roles

Business Manager - Citiphone

Promoted

May 2014 – Feb 2017 · 2 yrs 9 mos

In line with the digital leadership strategy of CitiBank India – CitiPhone banking as a platform is the biggest touch-point with consumer banking clients, managing over 11 million client interactions annually. As part of the CitiBank India consumer bank leadership team am responsible for leading the CitiPhone banking platform with 1100+ Citibank staff spread over 3 contact centers.
The role encompasses a wide variety of areas - from developing cutting edge service to sales frameworks, leveraging multiple voice and application technology platforms, driving customer centric re-engineering of products and processes and driving operations to a tight set of service standards. Along with managing and developing a Generation Y team with a unique set of expectations , coaching the next set of leaders and working with an industry leading team of stakeholders – gave an immense exposure to multiple facets of consumer banking.
Led a transformation of the service platform that led to doubling of NPS scores, millions of dollars re-engineering saves, highest ever employee satisfaction scores, lowest attrrition and sales revenue leadership.

Customer ServiceDigital LeadershipService StandardsSales FrameworksCustomer CentricityRe-engineering

Head - Domestic Retail Banking Operations and EBS

Promoted

Apr 2011 – May 2014 · 3 yrs 1 mo

Job involves management of Asset and Liability Operations for Citibank India (excluding Cards)
Also includes project management for conversion of India systems to the regional platform for assets and liabilities.

Asset ManagementProject ManagementOperations Management

Business Lead - EBS Project

Oct 2010 – Apr 2011 · 6 mos

India is migrating to a new technology platform for Mortgages, Personal Loans, Investments, Insurance, Core Banking, SME Banking, Treasury etc. I am responsible for managing business side of the project. The role covers requirement definition including reengineering, interfacing with technology and regional teams, UAT, Implementation etc.

Project ManagementTechnology IntegrationRequirement Definition

Citibank

3 roles

Director - Card Operations

Jun 2008 – Apr 2011 · 2 yrs 10 mos

Was responsible for credit card operations for Citi in India

Credit Card OperationsRisk Management

Vice President - Card Operations

Promoted

Oct 2006 – May 2008 · 1 yr 7 mos

I am responsible for managing the Aquisition Operations for Citibank Cards in India. This covers cards as well as Merchant Acquisitions.

Acquisition OperationsMerchant Acquisitions

AVP Operations

Aug 2005 – Sep 2006 · 1 yr 1 mo

Ge capital business process management services pvt ltd.

Head of Operations

Dec 1999 – Aug 2005 · 5 yrs 8 mos · Gurugram, Haryana, India · On-site

Managing Credit Card Operations for SBI Cards in India. Included New Accounts, Paymet Processing, Card [production and Disaatch, Branch operations.
Also Managed Six Sigma initiative for technology function in the organisation. Including Projects Management, Consulting and Training.

Credit Card OperationsSix Sigma