Roxy Cassity

CEO

San Diego, California, United States17 yrs 11 mos experience
Highly Stable

Key Highlights

  • Expert in operational scalability and team enablement.
  • Proven track record of exceeding revenue targets.
  • Strong focus on agent experience and service excellence.
Stackforce AI infers this person is a SaaS operations leader with a focus on customer success and operational excellence.

Contact

Skills

Core Skills

Operational ExcellenceCustomer SuccessRevenue Generation

Other Skills

FinanceTrainingObjectives and Key Results (OKRs)ZendeskCustomer Service ManagementTeam DevelopmentData AnalysisNetSuiteCommunicationCustomer DataKey Performance IndicatorsTicketing SystemsTeam ManagementPresentation SkillsOrganization Skills

About

I'm an operations leader who thrives on solving complex problems, scaling high-performing teams, and building processes - fast, efficient, and always with the agent experience in mind. As Head of Transaction Operations at Real, my team's priority is delivering on our goal of paying agent commissions timely across the U.S. and Canada, driving accuracy, speed, and service excellence across every deal. I believe the key to a great transaction is a combination of technology x people - getting agents paid quickly and creating confidence in the system. Previously at Compass, I led the team generating revenue growth in agent-paid services, surpassing targets and earning the top spot for earnings in 2024. My work consistently focuses on operational scalability, team enablement, and bringing clarity and calm to fast-moving, high-volume environments. I’m focused on expanding my strategic impact and building relationships with forward-thinking leaders who are redefining what great operations look like at scale.

Experience

17 yrs 11 mos
Total Experience
5 yrs 8 mos
Average Tenure
11 mos
Current Experience

Real

2 roles

Head of Transaction Operations

Promoted

Oct 2025Present · 6 mos · 🇺🇸 United States & 🇨🇦 Canada (Fully Remote)

Director of Transactions

Apr 2025Sep 2025 · 5 mos · 🇺🇸 United States & 🇨🇦 Canada (Fully Remote)

Compass

2 roles

Manager, Transaction Operations

Promoted

May 2019Apr 2025 · 5 yrs 11 mos

FinanceTrainingObjectives and Key Results (OKRs)Operational ExcellenceCustomer SuccessZendesk+24

Transaction Coordinator, Transaction Operations

Aug 2018May 2019 · 9 mos

Objectives and Key Results (OKRs)Operational ExcellenceExceed Sales GoalsCompliance ManagementCommunicationOrganization Skills+5

The cassity team, compass

Team Operations Manager

May 2016Aug 2018 · 2 yrs 3 mos · 📍 San Diego

TrainingOperational ExcellenceCustomer SuccessCustomer Service ManagementTeam DevelopmentCommunication+6

Wells fargo

5 roles

Service Manager II

Promoted

Jan 2012Mar 2016 · 4 yrs 2 mos

FinanceTrainingObjectives and Key Results (OKRs)Operational ExcellenceCustomer SuccessCustomer Service Management+11

Personal Banker

Jul 2011Jan 2012 · 6 mos

Communication

Service Manager I

Feb 2010Jul 2011 · 1 yr 5 mos

CommunicationTeam ManagementTeam Performance

Lead Teller

Sep 2008Feb 2010 · 1 yr 5 mos

Communication

Teller

Feb 2008Sep 2008 · 7 mos

Communication

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