Roxy Cassity — CEO
I'm an operations leader who thrives on solving complex problems, scaling high-performing teams, and building processes - fast, efficient, and always with the agent experience in mind. As Head of Transaction Operations at Real, my team's priority is delivering on our goal of paying agent commissions timely across the U.S. and Canada, driving accuracy, speed, and service excellence across every deal. I believe the key to a great transaction is a combination of technology x people - getting agents paid quickly and creating confidence in the system. Previously at Compass, I led the team generating revenue growth in agent-paid services, surpassing targets and earning the top spot for earnings in 2024. My work consistently focuses on operational scalability, team enablement, and bringing clarity and calm to fast-moving, high-volume environments. I’m focused on expanding my strategic impact and building relationships with forward-thinking leaders who are redefining what great operations look like at scale.
Stackforce AI infers this person is a SaaS operations leader with a focus on customer success and operational excellence.
Location: San Diego, California, United States
Experience: 17 yrs 11 mos
Skills
- Operational Excellence
- Customer Success
- Revenue Generation
Career Highlights
- Expert in operational scalability and team enablement.
- Proven track record of exceeding revenue targets.
- Strong focus on agent experience and service excellence.
Work Experience
Real
Head of Transaction Operations (6 mos)
Director of Transactions (5 mos)
Compass
Manager, Transaction Operations (5 yrs 11 mos)
Transaction Coordinator, Transaction Operations (9 mos)
The Cassity Team, COMPASS
Team Operations Manager (2 yrs 3 mos)
Wells Fargo
Service Manager II (4 yrs 2 mos)
Personal Banker (6 mos)
Service Manager I (1 yr 5 mos)
Lead Teller (1 yr 5 mos)
Teller (7 mos)