Christian Lunoe

CEO

Denver, Colorado, United States14 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led sales teams to exceed revenue targets consistently.
  • Transformed customer engagement strategies with AI solutions.
  • Founded a successful startup generating $6.3M in two years.
Stackforce AI infers this person is a SaaS sales leader with expertise in AI-driven customer engagement solutions.

Contact

Skills

Core Skills

SalesBusiness Intelligence (bi)Account ManagementClient Relationship ManagementBusiness DevelopmentEntrepreneurshipData Analysis

Other Skills

MEDDIC Sales MethodologyForce ManagementEnterprise Account ManagementExecutive RelationshipsE-commerceAnalyticsMarket ResearchMarketingDigital StrategyCompetitive AnalysisOnline AdvertisingStrategic PlanningBusiness StrategyHotel BookingEvent Planning

About

Drawing from a wealth of experience in analytics and business intelligence at Comscore, Looker, and Google, I now empower businesses at Level AI to unlock the full potential of their unstructured data. As Director of Sales, I focus on understanding unique client needs and introducing AI-first solutions that transform their contact centers. Guiding brand-centric organizations through the adoption of innovative AI technologies, I ensure they effectively leverage customer insights to drive growth. My journey, rooted in Economics studies at the Wharton School, continually drives my commitment to helping clients optimize their business strategies through data. Level AI is revolutionizing customer engagement, transforming contact centers from cost centers to strategic assets. Our AI-native platform uses advanced technologies like Natural Language Understanding and Intent Modeling to unlock unparalleled insights from customer interactions. Beyond just analyzing conversations, Level AI provides actionable intelligence, enabling departments across your organization to drive growth and enhance customer experience. Our suite of tools is consistently updated with the latest AI innovations, making Level AI the most adaptive and forward-thinking solution available.

Experience

Level ai

3 roles

Regional Vice President of Sales

Promoted

Jan 2024Present · 2 yrs 2 mos

  • As Regional Vice President of Sales, my primary focus is aligning our executive team with customer champions to ensure the successful adoption and integration of our solutions. I lead the development and execution of our Go-To-Market strategy, overseeing a team of Account Executives dedicated to understanding and fulfilling the unique needs of our clients. This collaborative approach ensures that our product positioning and innovations directly contribute to our customers' success.
  • In my role, I am responsible for creating detailed ROI calculators, competitive intelligence, pricing models, and comprehensive sales collateral. These tools are crucial in demonstrating the tangible benefits of our AI solutions and securing customer commitment. I also foster strong partnerships with our engineering and channel teams to ensure that our offerings are not only robust but also align seamlessly with market demands.
  • Beyond internal strategy, I contribute to our company's thought leadership through articles and presentations at industry conferences and executive roundtables, showcasing our commitment to innovation and customer-centric solutions.
MEDDIC Sales MethodologyForce ManagementSalesBusiness Intelligence (BI)

Director of Enterprise Sales

Promoted

Jul 2022Jan 2024 · 1 yr 6 mos

  • Responsible for leading a dynamic team focused on helping businesses transform their customer engagement strategy using our industry-leading AI solutions. Drawing on my experience in strategic account management, we work closely with our prospective clients to deeply understand their needs and challenges. Through these insights, we guide them to the most fitting AI solutions that are designed to revolutionize their contact centers. With a dedicated focus on building robust relationships, we ensure that our clients are well-equipped to leverage our technology, resulting in an impactful sales cycle that ultimately supports their business growth.
MEDDIC Sales MethodologyForce ManagementSalesAccount Management

Strategic Account Executive

Sep 2021Aug 2022 · 11 mos

  • I dedicated my energy to understanding the unique needs and challenges of our strategic accounts. Armed with the industry's most innovative AI-powered solutions, I focused on connecting these customers with the right tools to transform their customer engagement strategies. My aim was always to serve as a trusted partner, helping them navigate the complexities of AI adoption while ensuring the process remained customer-centric. I prioritized transparent communication, building strong relationships, and offering support through every step of their AI journey.
MEDDIC Sales MethodologyForce ManagementSalesAccount Management

Google

2 roles

Corporate Sales Executive

Jan 2021Sep 2021 · 8 mos

  • Manage sales engagements and C-level relationships with enterprise and corporate clients requiring real-time analytics solutions. Expand business in managed accounts by fostering deep relationships, finding new departments that could benefit from the existing solution, and increasing the company's usage and consumption of the our products. Also spent time developing new greenfield accounts.
  • ⦁ Exceeded first two quarters’ sales goals for licenses (122%) and services (114%), with contract values greater than $782K.
  • ⦁ Collaborated with stakeholders across the enterprise to navigate complex product specification and purchasing processes.
  • ⦁ Spearhead initiatives to integrate with the Google Cloud team, provider partnerships, and the channel, identifying and closing incremental sales opportunities.
  • ⦁ Collaborate effectively with leading analytics data warehouse providers, including Snowflake, BigQuery and Redshift, ETL vendors like FiveTran, Stitch and Matillion, and implementation partners such as SADA, Bytecode and 4Mile.
  • ⦁ Created sales collateral, new use cases, targeted account reviews and other sales enablement tools. Mentored other team members in the use of these to grow the entire team’s revenues.
MEDDIC Sales MethodologyForce ManagementSalesClient Relationship Management

Mid-Market Account Executive

Jan 2020Dec 2020 · 11 mos

  • Opened the sales office in Boulder, CO. Migrated to the Google sales team after assisting with the acquisition of Looker by Google. Identified and developed new relationships with mid-market accounts, resulting in annual contracts exceeding $2.2M.
  • ⦁ Surpassed revenue targets for licenses by 165% and services by 594%.
  • ⦁ Ranked first among all Account Executives across several categories. Exceeded KPIs in categories including total orders, total contract value, average selling price, contract terms, and new logo development.
  • ⦁ Facilitated the integration of the Looker sales team into the Google sales organization, laying the foundation for how to utilize new sales processes to transition customers and develop sales pipelines.
MEDDIC Sales MethodologyForce ManagementSalesAccount Management

Looker

Senior Account Executive

Jul 2018Sep 2021 · 3 yrs 2 mos · Denver Metropolitan Area

  • Managed key accounts in the small and medium business segment. Led the efforts to onboard new sales development team members, helping them embrace the organization’s culture and sales methodologies.
  • Metrics from 2019, pre-Google acqusition:
  • ⦁ Overperformed in every sales metric, exceeding targets for new licenses (120%) and services (124%) quotas, with ACV totaling $949,688 by the second year, 86% of which was from new business.
  • ⦁ Analyzed the sales process and automated prospecting methodologies, reducing the time required to develop new customers.
  • ⦁ Implemented sales training and development processes focused on sales discovery and value-based selling to increase the skills of the sales organization.
  • ⦁ #1 in overall bookings ACV, TCV and New Business ACV in 2019 for SMB
  • ⦁ #2 close rate for new business in 2019 for SMB
  • ⦁ 86% of ACV closed in 2019 was new business across 16 new logos (2nd highest among SMB+MM)
  • ⦁ Above-average ASP among SMB
  • ⦁ Most "AE-sourced" outbound opportunities among SMB+MM
MEDDIC Sales MethodologyForce ManagementSalesAccount Management

Cid entertainment

Director of Business Development / GM of Curadora

Mar 2015Jan 2018 · 2 yrs 10 mos · Greater Philadelphia Area

  • Founded, conceptualized, and ran Curadora, a hotel booking startup within CID that grossed $6.3M in its first two years. Curadora is an online booking platform that curates extraordinary event experiences for fans in a simple, easy-to-use interface. It eases the event planning and booking experience for the most passionate fan bases. The company empowers events of all types and sizes to monetize travel their fans already plan to make with a risk-free revenue stream. Based in Philadelphia, PA and powered by live event specialists. PrimeSport and NFL On Location eventually acquired the company. You can find out more at http://www.curadora.com.
  • My role was defining the organization’s vision, developing revenues, and creating product management and agile go-to-market strategies. I led all sales operations, including business development, account management, and hotel department operations for touring, festivals, special events and digital business lines. I also held a quota-based sales role. Specific contributions included:
  • ⦁ Led a team of three Business Development Reps, generating a pipeline that exceeded $11M in closed contribution margin.
  • ⦁ Built and directed a team of 14 direct reports consisting of a product manager, customer service reps, designer, engineers, sales, and a lodging operations team.
  • ⦁ Acted as the Program Coordinator, leading activities including ideation, budgeting, forecasting, activation, production and settlement.
Business DevelopmentEntrepreneurship

Comscore, inc.

2 roles

Payments Practice Leader

Promoted

Aug 2014Mar 2015 · 7 mos · Reston, VA

  • Developed a steady pipeline of new business, managing the conversion of leads through the sales funnel to contract execution. Contributed to the AOP process and ensured the timely renewal of subscription-based business. Maximized the value of existing data streams by developing and selling innovative solutions. Identified client needs and proposed ad-hoc project work to meet those needs. Continued to manage the delivery of all project work. Led analysts by example, contributing subject-matter expertise to each report. Specifics for this role were:
  • ⦁ Managed the sales development cycle from discovery and drafting proposals to negotiating MSAs and six-figure SOWs.
  • ⦁ Clients included blue-chip financial services enterprises such as Visa, MasterCard, American Express, Experian, Bank of America, and Citibank,
  • ⦁ Consistently exceeded sales objectives and led the team in generating incremental revenues.
  • ⦁ Created four new offerings based on customer requests, generating over $450K of new revenues.
SalesClient Relationship Management

Senior Client Services Analyst

Jul 2011Aug 2014 · 3 yrs 1 mo · Reston, VA

  • Quota-based sales role.
  • Created quarterly benchmark studies using online browsing behavior, transaction records and survey responses. Presented findings to C-suite and executive management at blue-chip global financial institutions. Clients included Visa, MasterCard, American Express, Bank of America and Experian.
  • Regional expertise in the United States, Canada, Asia Pacific and Latin America.
  • Elevated the caliber of reporting for the payments team. Pioneered analyses that help advertisers optimize their digital ad spend in-flight with proven ROI of 2-5X. Encouraged a culture of sharing intel within teams and across company verticals.
  • Served as "product owner" for the payments team. Worked with the engineering team to prioritize improvements to the core data stream. Increased data capture to new verticals and new regions. Client retention rose, and ad-hoc project sales increased as a result.
  • Managed all new analysts on the payments team. Trained entry-level employees in statistics, data analysis, account management and presentation skills.
SalesData Analysis

Education

The Wharton School

BS in Economics

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