Joshua W.

Head of Design

Los Angeles, California, United States20 yrs 4 mos experience
Highly Stable

Key Highlights

  • Achieved 92% reduction in architectural complexity at UKG.
  • Scaled global engineering teams while reducing labor costs by 67%.
  • Negotiated $500K+ in annual cost savings at Pearson VUE.
Stackforce AI infers this person is a SaaS transformation leader with deep expertise in engineering and organizational psychology.

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Skills

Core Skills

Engineering LeadershipDigital ModernizationGlobal LeadershipSoftware Project Management

Other Skills

Enterprise Service Bus (ESB) ArchitectureContinuous Integration and Continuous Delivery (CI/CD)Streamlining ProcessCross-functional Team LeadershipC#Complexity ReductionPerformance ImprovementCQRSApplication Performance ManagementTalent DevelopmentDynatraceAgile MethodologiesTechnical Project LeadershipWorkflow OptimizationMicrosoft Azure

About

I help organizations solve their most complex technology transformation challenges through a unique combination of deep engineering expertise and organizational psychology principles. Over 18 years, I've led transformations for organizations ranging from $3B SaaS providers to $6B healthcare technology companies—modernizing legacy architectures, scaling global engineering operations, and building cultures of sustainable innovation. Recent Impact: At UKG, I directed transformation for a 100+ person global engineering organization, achieving a 92% reduction in architectural complexity. I pioneered the company's expansion into South America, becoming the first director to hire and scale teams at our acquired Uruguay office—growing from zero to 20+ engineers in 12 months while reducing labor costs 67%. This success catalyzed broader company investment and facility expansion. At Patterson Companies, I was brought in to lead a turnaround effort for the Fuse Dental product modernization, making progress on reducing technical debt, strengthening security practices through DevSecOps integration, and improving team performance before new ownership discontinued the initiative based on business strategy considerations. At Pearson VUE, I negotiated $500K+ in annual cost savings, led post-acquisition integrations, and managed high-stakes projects requiring investment review board presentations and executive stakeholder management. My Approach: I believe technology problems are really people and process problems in disguise. That's why I'm advancing my expertise in organizational psychology through Harvard Extension School—to better understand how organizations actually change, not just how they should change. Successful transformations require: Pragmatic innovation over perfection—simplifying rather than over-engineering Stakeholder alignment before technical execution Sustainable pace over heroics—building systems and cultures that last What Drives Me: Beyond metrics, I'm energized by developing the next generation of leaders. At UKG, I promoted two engineers into their first management roles through structured mentorship, creating pathways for others to grow. Building people is as important as building systems. Let's Connect: I'm always interested in connecting with transformation leaders, consultants tackling complex organizational challenges, and anyone working at the intersection of technology and organizational change. Whether you're navigating a transformation, scaling international operations, or exploring what really makes organizations change—let's talk.

Experience

West monroe

Advisory Architect

Feb 2026Present · 1 mo · Los Angeles, California, United States · Hybrid

Patterson companies, inc.

Senior Software Engineering Manager

Nov 2023Aug 2025 · 1 yr 9 mos · Remote

  • Brought in to lead turnaround for Fuse Dental product modernization after millions invested in stalled transformation. Assessed technical debt accumulated over 15+ years and developed pragmatic strategy to accelerate progress.
  • Security & Compliance Transformation
  • Integrated DevSecOps practices throughout SDLC, including automated security testing and proactive vulnerability management. Shifted security left—addressing issues during development rather than production. Made significant progress establishing proactive security culture despite ongoing legacy challenges.
  • Accelerated Feature Delivery
  • Made meaningful progress on microservices implementation and development workflow improvements, beginning to demonstrate transformation value while maintaining zero-downtime operations.
  • Team Stabilization
  • Inherited team experiencing high attrition from years of struggling project. Implemented culture improvements and career development initiatives that reduced turnover and improved team health.
  • The Business Reality
  • In 2025, Patterson Dental was acquired by private equity. Following audit and business strategy assessment, new ownership discontinued modernization investment in Fuse—a business decision based on portfolio priorities, not technical progress.
Enterprise Service Bus (ESB) ArchitectureContinuous Integration and Continuous Delivery (CI/CD)Engineering LeadershipSoftware Project ManagementDigital ModernizationStreamlining Process+30

Ukg

2 roles

Director of Software Engineering

Promoted

Jan 2022Aug 2023 · 1 yr 7 mos · Remote

  • Directed 100+ person global engineering organization across four time zones. Led nine engineering managers supporting HCM product suite serving 70,000+ organizations. Developed technical roadmaps for five products and presented to senior leadership.
  • Role concluded when UKG relocated director position to Uruguay following hub expansion success.
  • Architectural Simplification (92% Reduction)
  • Inherited Coaching and Developing product with 56 microservices using CQRS—over-engineered for a simple application. Complex architecture caused defects and expensive feature development. Partnered with architect, ran workshops with engineering and product to build consensus. Eliminated CQRS and collapsed 56 microservices into 4 domain services, reducing complexity 92%.
  • Uruguay Hub Expansion
  • First director to scale acquired Uruguay office—built from zero to 20+ engineers in 12 months, reducing labor costs 67%. Success catalyzed company-wide investment and adoption by other business units.
  • SAFe Implementation
  • Transitioned nine teams to SAFe from mixed methodologies in aggressive 3-month timeline, partnering with Product/Program Management. Improved throughput predictability and sprint completion.
  • Talent Retention
  • Ultimate acquired by PE, merged with Kronos during COVID. Beloved leaders departed as 2021's hot market hit. Launched developer experience program addressing career progression and operational friction. Maintained attrition below 10% while industry averaged 20-30%.
Continuous Integration and Continuous Delivery (CI/CD)Engineering LeadershipDirector levelStrategic PlanningDigital ModernizationBuilding Organizational Capability+42

Sr Manager of Software Engineering

Sep 2017Dec 2021 · 4 yrs 3 mos · Remote

  • Led software delivery transformation for People domain engineering teams supporting UKG's core HCM product suite. Spent first three years overseeing the onboarding product before transitioning to Employee Voice (AI-powered employee survey tool) in 2020.
  • AI/ML Product Improvement
  • Inherited Employee Voice with significant AI sentiment analysis technical debt—customers reported inaccurate sentiment scores for survey responses, undermining trust. Led cross-functional initiatives with the data science team to refine data models and improve ML algorithms. Result: improved sentiment analysis accuracy by 100%, eliminating all existing customer defects. Zero new sentiment defects opened after launch, transforming the feature from problematic to trusted.
  • Leadership Development
  • Identified lead quality engineer as a high-potential management candidate. Mentored him through transition to a formal leadership role. When promoted to Director, I hired him as Manager of Employee Voice, ensuring product continuity while enabling his career growth.
  • Process & Collaboration
  • Introduced Kanban best practices, reducing cycle time and improving delivery predictability. Broke down silos between engineering, product, and customer success through an embedded partnership model, accelerating feature delivery and reducing requirements churn.
  • DevOps Pioneer
  • Hired UKG's first SRE for the People domain. Established SLO/SLI frameworks and automated monitoring, improving system uptime to 99.95%.
Continuous Integration and Continuous Delivery (CI/CD)Engineering LeadershipSoftware Project ManagementSite Reliability EngineeringASP.NET MVCDigital Modernization+37

Novuhealth

Director Of Software Development

Mar 2017Aug 2017 · 5 mos · Greater Minneapolis-St. Paul Area · On-site

  • Led 23-person software organization during rapid growth period. Directed executive-sponsored strategic initiative.
  • Key Achievements: Exceeded all MBO targets by leading cross-functional team to define MVP and technical direction. Scaled engineering team by 6 professionals through strategic hiring. Aligned engineering resources with strategic objectives through executive collaboration.
Continuous Integration and Continuous Delivery (CI/CD)Engineering LeadershipBuilding Organizational CapabilityPerformance ImprovementTalent DevelopmentAmazon Web Services (AWS)+17

Pearson vue

3 roles

Group Manager, Product Engineering

Promoted

Mar 2014Mar 2017 · 3 yrs · Greater Minneapolis-St. Paul Area · On-site

  • Directed full P&L, strategic prioritization, and product lifecycle management for global test authoring products serving education and certification markets. Managed cross-functional engineering teams across US and offshore locations.
  • Cost Optimization & Vendor Management
  • Conducted comprehensive vendor analysis and competitive bidding for key technology partnerships. Negotiated $500K+ annual recurring cost savings while improving service levels—reallocated budget to strategic product innovation.
  • Post-Acquisition Integration
  • Led ExamDeveloper acquisition integration. Founder had built everything using offshore contractors—unsustainable with no institutional knowledge. Built new team from scratch: hired architect, 4 software engineers, business analyst, and project manager. Transitioned from contractor model to sustainable in-house team, established product strategy and operational foundation.
  • Technical Transformation
  • Architected migration from monolithic application to microservices framework. Established performance testing infrastructure and automated regression suites, improving scalability while reducing infrastructure costs.
Continuous Integration and Continuous Delivery (CI/CD)Engineering LeadershipDigital ModernizationBuilding Organizational CapabilityStreamlining ProcessPerformance Improvement+25

Technical Project Manager

Promoted

Jul 2010Mar 2014 · 3 yrs 8 mos · Greater Minneapolis-St. Paul Area · On-site

  • Directed end-to-end project management for concurrent strategic initiatives within quarterly release cycles across global teams. Managed full project P&L including budget development, resource allocation, and timeline management. Partnered with executive sponsors and company founder on high-visibility initiatives, navigating complex stakeholder landscape.
  • Delivered global desktop-to-client/server re-architecture in 5-month timeline by managing cross-functional teams across multiple geographies. Prepared and presented investment review board (IRB) proposals securing project funding, developed stakeholder communication strategies, and facilitated monthly executive presentations to directors and VPs.
  • Improved maintenance project throughput by introducing Kanban workflow management and optimizing existing organizational tooling, establishing new standards for project visibility and delivery predictability.
  • Navigated highly political environment managing competing priorities across executive stakeholders, balancing technical feasibility with business demands while maintaining strong relationships with leadership team.
Continuous Integration and Continuous Delivery (CI/CD)Software Project ManagementDigital ModernizationStreamlining ProcessCross-functional Team LeadershipPerformance Improvement+18

Configuration Management Analyst

Mar 2007Jul 2010 · 3 yrs 4 mos · Greater Minneapolis-St. Paul Area · On-site

  • Administered software release processes, version control systems, and deployment automation for enterprise testing platform. Established governance frameworks to improve release quality, reduce downtime, and enhance cross-functional coordination.
  • Reduced deployment time significantly through release automation, minimizing human error. Improved release success rate substantially through process standardization and release readiness criteria.
Continuous Integration and Continuous Delivery (CI/CD)Site Reliability EngineeringDigital ModernizationGlobal TeamsLegacy Modernization

Clientek

Technology Consultant

Dec 2004Mar 2007 · 2 yrs 3 mos · Minneapolis, MN · On-site

  • Managed 29 client accounts providing services ranging from network support to custom application development. Performed multiple roles including Release Manager for NBCSports.com, Project Lead for Global Safety Network, and Developer for Lubrication Technologies.
  • Key Contributions:
  • Reduced emergency releases by 50% through improved release management processes. Introduced Agile and industry-standard software development methodologies to client organizations. Developed enterprise web applications in C# and improved product quality through enhanced testing and deployment practices.
C#Agile MethodologiesSQLAgile Application DevelopmentAgile DevelopmentAgile Project Management+1

Education

DePaul University

Masters of Science with Distinction — Information Systems

Jan 2007Jan 2009

University of Minnesota Duluth

Bachelor of Science (B.S.) — Information Technology and Services

Jan 1997Jan 2001

Professional & Executive Development - Harvard Division of Continuing Education

Industrial and Organizational Psychology

Sep 2025Present

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