Vikas Kumar

Operations Associate

Dubai, United Arab Emirates3 yrs 2 mos experience

Highly Stable

Key Highlights

Achieved 98% client retention rate.
Boosted customer satisfaction to 97%.
Expert in SaaS HRMS solutions.

Stackforce AI infers this person is a Customer Success Manager in the SaaS HRMS sector.

Contact

Skills

Core Skills

Customer Success ManagementSaas Product Knowledge

Other Skills

Client RelationsCustomer Satisfaction (CSAT)CommunicationLeadershipTeam ManagementUpsellingStrategic & Analytical SkillsJiraProject & Process ManagementCollaboration & Cross-functional AlignmentMarketingStrategyProblem SolvingBusinessCustomer Service

About

Dynamic Customer Success Manager with proven expertise in managing and growing accounts of 50+ strategic clients within the SaaS HRMS sector. Spearheaded process improvements that elevated client retention to 98% and boosted customer satisfaction by 97%, driving sustainable revenue growth through targeted cross-sell and upsell strategies. Specializes in aligning SaaS HRMS product capabilities with customer workforce management needs, ensuring seamless adoption and maximizing product utilization. Adept at understanding complex client environments—from recruitment to payroll and performance management—and translating those insights into tailored solutions that improve HR operations and employee engagement. Experienced in collaborating with cross-functional teams including product, sales, and support to deliver continuous innovation and customer-centric enhancements. Excels at navigating fast-paced SaaS ecosystems, balancing analytical insights with strong relationship management to deliver exceptional value, foster long-term partnerships, and drive scalable business outcomes.

Experience

Zimyo

4 roles

Manager

Promoted

Jan 2025 – Present · 1 yr 2 mos

Zimyo is a comprehensive Employee Experience platform designed for SME's and Enterprises that want to grow and thrive. It offers a complete solution for HR, Payroll, Performance, Engagement, and Benefits that helps organizations lower employee turnover, boost retention, and enhance employee engagement by 2.5 - 3x while improving business outcomes through flexible workflows, OKR based performance management and insightful analytics that enable you to make strategic workforce decisions without compromising on work ethics. Zimyo has served over 2500 customers and 7.5L+ employees since its launch.

Client RelationsCustomer Satisfaction (CSAT)CommunicationLeadershipTeam ManagementUpselling+6