Prasad Rao Kalluri

CEO

Hyderabad, Telangana, India9 yrs 9 mos experience

Highly Stable

Key Highlights

Developed Microsoft CoPilot Agent and Power Automate Flow.
Saved 12,000 hours through efficient onboarding at ServiceNow.
Managed $2 Million engineering efforts annually.

Stackforce AI infers this person is a SaaS Product Manager with extensive experience in customer relationship management and project leadership.

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Skills

Core Skills

Stakeholder ManagementChange ManagementProduct ManagementCustomer Relationship ManagementBusiness Analysis

Other Skills

Microsoft Copilot StudioCustomer Relationship Management (CRM)Customer EngagementData AnalyticsTechnical AnalysisMicrosoft Power AutomateSharePoint AdministrationSharePoint WorkflowSharePointMicrosoft OutlookCustomer ExperienceProblem SolvingCommunicationTeam ManagementSoftware Development Life Cycle (SDLC)

About

Dynamic and seasoned Product/Program Manager with a proven track record of spearheading transformative initiatives at Pega Systems, Hyderabad. Recognized for exceptional leadership in product ownership, customer relationship management, and project engagement. Driven by innovation and a commitment to delivering outstanding results, aiming to leverage expertise in product and project management to drive success in forward-thinking organizations Key Achievements: 🚀 Developed and Launched Microsoft CoPilot Agent and Power Automate Flow for organization 🌐 Launched provider portals in 4 months, enhancing CRM and SaaS capabilities for customers. 🚀 Led the development of Vanity Domain & URLs feature, boosting SaaS credibility. 📱 Spearheaded the successful launch of an app upgrade with scheduling and versioning capabilities. 💼 Managed $2 Million Engineering efforts annually through strategic product management. Previous Experience Highlights: At ServiceNow, saved 12,000 hours through efficient onboarding and uncovered 5M+ revenue opportunities by analyzing compliance reports. J.P. Morgan tenure resulted in a savings of $4.5 million in infrastructure costs and successful launch of the IntraCommunity portal, identifying 10M hours of potential savings. Cognizant experience involved transitioning and stabilizing a new project, saving $150,000 through process automation, and leading customer-facing aspects of Core Analytics projects. Certifications: PMP-PMI®, CSM, CSPO, Pega Certified System Architect (PCSA), Six Sigma Green Belt, ITIL Foundation

Experience

Navsan

Vice President – Client Success & Technology Enablement (Business Consultant @ Client McLarens)

Jun 2024 – Present · 1 yr 9 mos · India · Remote

Facilitate seamless collaboration and communication across a highly matrixed, global team, including
Internal onsite and offshore resources and Vendor Organization
Accountable for managing, categorizing, and maintaining Technical & Functional Knowledge Assets in
Hub, ensuring that all stakeholders (such as Finance, Sales, CRM, Procurement, HR, Project Services,
Marketing, Business Operations) have timely and efficient access to critical information
Develop and execute change management frameworks that drive successful adoption of new processes,
tools and initiatives
Create transparency through reports, dashboards, and regular status updates using SmartSheet/PowerBI
Demonstrate advanced expertise in stakeholder management, with the ability to establish productive
working relationships and influence decision-making across cross-functional teams and clients
Lead and handle enterprise-wide programs and projects, ensuring dedication and quality across
collaborator teams
Actively work with Vendors to evaluate Gen AI product for business
Assist leadership and organizations by Identify issues within the organization and initiate solution
discussions. Plan meetings with complex calendars, while working through scheduling roadblocks.
Work closely with leadership to create & execute operational strategies along with mitigating the risk to
support the organization goals and GTM path.

Microsoft Copilot StudioStakeholder ManagementChange Management

Pegasystems

Product Manager

Jul 2022 – May 2024 · 1 yr 10 mos · Hyderabad, Telangana, India

Maintain sense of urgency for your priorities resonate with your stakeholders as you navigate complex organizational structures without authority to a shared success metric and unified accomplishment.
Closely working with customers and prospects to understand and help define the overall product roadmap and strategy.
Partner with engineering to establish our cloud products & services incrementally and rapidly deliver value to our clients, who will see accelerated returns on their investment, increased productivity, reduced costs over time, and increased revenue growth.
Team up with sales & marketing to create subscription pricing or bundled services, including engaging through the online community, partner conferences, internal showcases, and client demonstrations to gain early adoption and continuous feedback which validate and drive subsequent investments.
Collaborate with site reliability and customer support divisions, customer success managers and account executives to design support models and establish operability of your services for a wide range of metrics and process governance including tools to manage and monitor your service, client visible contextual operational experiences that builds transparency & confidence in your service along with needed client self-services to interact with your service.

Customer Relationship Management (CRM)Product ManagementCustomer Relationship Management

Servicenow

Technical Product Owner

Jul 2019 – Jul 2022 · 3 yrs · Hyderabad, Telangana, India

Demonstrated interest in knowing customer needs and develop a track record in building customer relationships and delivering customer-centric solutions.
Looked beyond the team and build influential relationships with other parts of the organization.
Participated in the creation, management, prioritization and communication of a strategic direction, product roadmap and backlog for the team.
Closely worked with scrum team on day-to-day activities, grooming and clarifying backlog items. Negotiated product requirements and user experience with the time and effort to build, striking the right balance between product features and timeliness to market. Obsess over the product’s user experience and advocate strongly for the customer.
Analyzed Product Subscriptions usage across customers globally to identify new revenue opportunities for up-sell & cross-sell.
Worked closely with external customers and sales team to discuss products usage.
Enabled and supported the sales team by identifying and driving the revenue sourced by over-utilization of ServiceNow platform.
Worked with cross functional teams to improve product compliance processes and solutions.

Customer Relationship Management (CRM)Customer EngagementCustomer Relationship ManagementProduct Management

Jpmorgan chase & co.

Associate IT Infrastructure

Aug 2014 – Jul 2019 · 4 yrs 11 mos · Hyderabad, Telangana, India

Managed the Product Life Cycle from logging business requests through to their delivery into production including specification, prioritization, development, QA, UAT and deployment.
Collaborated with Business and Product owners in an agile environment to understand requirements, perform fit-gap analysis and to design, develop, and implement efficient business processes and application systems.
Partnered with Tech and LOBs to deep-dive and identify potential opportunities and drive towards executable solutions, improving controls and delivering cost saves thru automation.

Customer Relationship Management (CRM)Product ManagementCustomer Relationship Management