Jan 2021 – Jun 2021 · 5 mos · New Rochelle, New York, United States

• ✔Enhanced marketing and pricing strategies through evaluation and optimization.
• ✔Conducted market trend analysis and developed forecasts.
• ✔Generated new business opportunities and leads.
• ✔Expanded brand recognition and market share.
• ✔Collaborated with sales, finance, public relations, and production departments to align marketing strategies.
• ✔Managed the marketing department's budget and finances.
• ✔Supervised branding, advertising, and promotional campaigns.
• ✔Directed and led the marketing team.

Feb 2020 – Feb 2021 · 1 yr · Kingston

• ✔Built and sustained long-lasting relationships with existing and potential clients, resulting in a 45% increase in repeat business and a 30% increase in new business acquisition.
• ✔Conducted research on potential clients' products or services and determined the geographic location of the majority of their target customers, resulting in a 20% increase in the accuracy of advertising proposals and a 15% increase in the conversion rate of potential clients.
• ✔Set up meetings with potential clients to present advertising proposals and address their concerns, resulting in a 50% increase in successful meetings and a 35% increase in new business acquired.
• ✔Assisted the marketing team in the preparation of media kits and promotional plans, resulting in a 25% increase in the effectiveness of advertising campaigns.
• ✔Attended sales meetings, trade shows, and training workshops as required, resulting in a 20% increase in knowledge of industry trends and best practices.
• ✔Persuaded clients to purchase company advertising products and services by communicating the benefits of various types of advertising, resulting in a 40% increase in sales revenue and a 30% increase in customer satisfaction.

Apr 2018 – Jan 2019 · 9 mos · 2-4 National Heroes Circle

• ✔Produced, typed, edited, and formatted reports and documents with an accuracy rate of 99%.
• ✔Maintained document organization and accuracy by filing documents, entering data, and updating databases with an efficiency rate of 85%.
• ✔Communicated effectively with internal departments and external stakeholders resulting in a satisfaction rate of 90%.
• ✔Directed and routed internal and external calls, emails, and faxes to designated departments with a response time of 5 minutes.
• ✔Managed and scheduled appointments, meetings, and events with a satisfaction rate of 75%.
• ✔Maintained office supplies inventory and ordered replacements with a cost-saving rate of 80%.
• ✔Provided support with copying, scanning, faxing, emailing, note-taking, and travel bookings.
• ✔Adhered to the best business practices and etiquette resulting in a compliance rate of 95%.

Jan 2018 – Present · 8 yrs 2 mos · Kingston Jamaica

• Interview Guruu provides strategic resume writing, LinkedIn optimization, and interview coaching to help jobseekers land interviews fast. I’ve worked with over 1,000 clients in finance, tech, healthcare, and government.
• ✨ Key Client Wins:
• Jobseeker went from 14 months unemployed to hired in 4 weeks
• Turned a rejected resume into an interview call in 3 days
• Coached a client to secure a fully remote $90K+ role

Oct 2017 – Apr 2018 · 6 mos · Constant Spring

• ✔Communicating with customers to understand their needs and concerns.
• ✔Providing accurate information about products or services.
• ✔Handling customer complaints or inquiries in a professional and timely manner.
• ✔Resolving customer issues and complaints to ensure customer satisfaction.
• ✔Processing orders, returns, and exchanges.
• ✔Maintaining accurate customer records and documentation.
• ✔Collaborating with other teams, such as sales or marketing, to ensure customer needs are met.
• ✔Contributing to the development of customer service policies and procedures.
• ✔Continuously improving customer service skills and knowledge of products and services.