Sep 2024 – Apr 2025 · 7 mos · Mumbai, Maharashtra, India · Hybrid

• Managed high-volume multi-currency payments (5,000–6,000 daily), ensuring STP (Straight Through Processing) compliance across diverse banking partners with unique cutoffs and regulatory frameworks.
• Oversaw the full payment lifecycle, including exception handling and monitoring, ensuring SLA-bound delivery for top-tier clients.
• Delivered multiple custom reports for high-priority clients, supporting transparency and executive decision-making.
• Conducted detailed onboarding checks including compliance verification, authorization review, and banking detail validation, reducing delays and risks.
• Interfaced with cross-functional teams—Technical, Compliance, Treasury, Networking, and PR—to resolve operational blockers and streamline payment pipelines.
• Responded to and resolved payment inquiries, providing timely status updates and issue resolutions to internal and external stakeholders.

Jun 2023 – Oct 2024 · 1 yr 4 mos · Gurugram, Haryana, India · Hybrid

• Led a team of 9 analysts across 17 sub-processes as part of NAB’s pilot transition of payment operations from Australia to India.
• Investigated failed transactions involving agency, bankruptcy, and statutory trust payments, ensuring correct fund redirection and compliance.
• Managed urgent and sensitive disbursements (e.g., payments to funeral homes for deceased clients), maintaining 100% SLA compliance.
• Oversaw reconciliation processes for Mastercard and Visa payment entries, ensuring accuracy of common account transactions in collaboration with the reconciliation team.
• Handled escalations, work allocation, team utilization tracking, and daily/weekly performance planning.
• Designed and delivered team training, cross-training, and individual development plans to support skill building and process ownership.
• Authorized and verified payments, conducted EOD reports, and performed system reconciliations to confirm daily processing integrity.
• Liaised closely with the reconciliation team to ensure that fund clearances were timely, accurate, and aligned with operational controls.

Sep 2015 – Jan 2024 · 8 yrs 4 mos · Mumbai, Maharashtra, India · On-site

• Progressed through 2 promotions in 5 years: from Team Member → Senior Team Member → Team Leader.
• Oversaw end-to-end Escrow and Bulk Payroll payment processing, including detailed document verification per client agreements.
• Ensured accuracy of fund routing through validation of SWIFT, ABA, intermediary, and correspondent bank details.
• Handled Global Intercompany Fund Transfers (GFT), working closely with Legal Entity Controllers (LEC) for internal fund movement across business units.
• Led documentation enhancements and compliance coordination to improve accuracy and turnaround time.
• Mentored team members, delegated work effectively, and provided oversight on high-risk transactions.
• Collaborated with internal stakeholders for smooth inter-department operations and compliance adherence.