Sep 2025 – Present · 6 mos

Aug 2025 – Present · 7 mos · Remote

• THE REAL Ambassadors are the heart of the movement, using the power of community to drive meaningful change in mental health. Through REAL Walks, REAL Talks, and peer support, they create spaces for connection, vulnerability, and action, proving that no one has to navigate their struggles alone.

Aug 2025 – Present · 7 mos · Cincinnati, Ohio, United States · Remote

• In my role at Spark6, I work with clients to bridge the gap between cutting-edge AI innovation and the human experience. We help organizations implement AI with purpose through strategic consulting, Human-Centered Design (HCD) training, and experience ecosystem transformation—ensuring every AI solution is as empathetic and intuitive as it is powerful.

May 2025 – Present · 10 mos

Apr 2024 – May 2025 · 1 yr 1 mo

• In my role as Chief Innovation, Product & Innovation Officer at PatientPoint®, I spearhead the transformation to a Customer-Centered Business Model, driving innovation and product management strategies to enhance customer experience.
• Lead the Customer Centricity and Innovation business unit at PatientPoint®, overseeing product management, design, development, and exploratory innovation.
• Lead the Innovation Institute, Behavior Change Institute, and Experience Institute to drive customer-centered solutions and behavioral science-based content.
• Collaborate with cross-functional teams to implement Human-Centered Design principles and enhance customer experience across the organization.

Feb 2023 – Sep 2023 · 7 mos · Columbus, Ohio, United States · Hybrid

• We envision a world in which healthcare has no barriers.
• We deliver equal access to care by connecting healthcare professionals and patients in local communities.

Oct 2022 – Sep 2023 · 11 mos · Cincinnati, Ohio, United States

Aug 2020 – Aug 2021 · 1 yr · Atlanta, Georgia, United States

Jun 2020 – Present · 5 yrs 9 mos · Cincinnati, Ohio, United States

Oct 2019 – Jan 2023 · 3 yrs 3 mos · United States

• Sick of grinding through each day instead of connecting with other people, the Truth Tellers are laser-focused on cutting the bullsh*t and getting real about how they’re living their lives.
• Too many men fail at legit relationships because they’re doing a crappy job at taking care of themselves. They exist in a culture where being a man means putting up a facade, suppressing feelings, and managing all of the demands on their time including work, family, personal finances, and so much more. The result? Loneliness and unhappiness.
• It’s time to press the pause button. It’s time to get real. It’s time to quit the bullsh*t and take care of yourself so you can take better care of your family and career. It’s time to be a Truth Teller.

Jan 2016 – Jan 2017 · 1 yr · Greater Nashville Area, TN

• At Healthways, Shawn lead, the Healthways Innovation Living Lab, known as, The HILL responsible for $400M in products. Within The HILL, the teams focused on member and patient experience, product, health outcomes & resolutions, marketing, data analytics, and operations. The focus of the hill was to infuse human-centered design throughout the organization so all members and patients were not only part of the process, but were truly the process in creating new pathways to well-being through new technologies by knowing them, surprising them, and making it easy. As well, Shawn was responsible for development of the International markets which include Brazil, France, and Australia.

Nov 2015 – Present · 10 yrs 4 mos · Cincinnati Area

• Nason Group is a human-obsessed boutique design firm passionate about reimagining Experience Ecosystems.
• We know that businesses are more than org charts, strategy documents, and mission statements. They’re living, breathing ecosystems filled with people and people-driven processes that make an impact on the world.
• We refuse to look at one piece of the puzzle (customer service, employee experience, vendor relationships, leadership, culture, marketplace awareness, etc.) without engaging your entire Experience Ecosystem as we tackle the biggest and hairiest experience, innovation, and culture challenges that you can send our way.
• Why? Because we we’re more interested in long-term results than innovation theater.
• Let's Tear Down Your Experience Silos Together
• An Experience Ecosystem™ is the web of people, touchpoints, and interactions that combine to define your Experience Promise™. To leverage experience as a competitive advantage—one that increases engagement, loyalty, and revenue year after year—requires engaging and humanizing the entire ecosystem.
• An Experience Promise™ is a concise explanation of what you want the people in your Experience Ecosystem™ to experience on an emotional level and what you want to do to bring this experience to life.

Jan 2014 – Jan 2015 · 1 yr · Cincinnati Area

• The Xavier Center for Innovation is all about the spark. The spark that has the power to: Transform. Change. Grow. Perform. Inspire. Discover. Motivate. Design. Create. Innovate. Yes, we can help find your meaningfully unique spark, and lead you to the next steps required to achieve your goals. Xavier CFI provides capabilities and resources to ignite, inspire, connect, and transform three distinct communities—Healthcare, Education, and Innovation Ignitors — while simultaneously supporting both the local Connector Community (Startup/Entrepreneurs) and Xavier University.

Jan 2011 – Jan 2014 · 3 yrs

• Co-Created consumer-centric culture and core experience values for the organization that supported efforts to simplify and enhance the customer or consumer experience
• Co-Created a learning and development model and curriculum for consumer experience and consumer-centric design thinking in innovation, associate orientation, performance management capabilities, and ongoing training and educational initiatives
• Co-Created and drove the experience culture – making it part of the vernacular and our working environment; potentially by creating cultural change teams across the organization to align customer/consumer-centric strategies to the organization as a whole
• Co-Created with the Consumer Experience team to facilitate a mindset change within the organization to put the member first.
• Work with the broader Innovation Team and any relevant industry experts to identify the most important elements for a future concept’s success focused on the consumer.
• Help develop a portfolio of Innovation concepts to run through rapid, rigorous experimentation using Humana’s Innovation System

Jan 2005 – Jun 2011 · 6 yrs 5 mos

• Focus on creating "A Magical Experience" for all guests, through human-centered design
• Disney Institute Program Facilitator
• Traditions Facilitator
• Prepare, Analyze and Reconcile weekly financial statements for five projects in excess of $750MM
• Responsible for monthly forecasting and budgeting for multiple projects
• AOP / Five Year Plan / Forecasting