Rohan Chakraborty

Customer Success Manager

Siliguri, West Bengal, India4 yrs 2 mos experience

AI Enabled

Key Highlights

Achieved 95%+ renewals and reduced churn by 95%.
Managed a $500K+ portfolio and drove 30% uplift in MRR.
Delivered training to 50+ agencies, boosting product usage by 75%.

Stackforce AI infers this person is a Customer Success professional with expertise in SaaS and E-commerce industries.

Contact

Skills

Core Skills

Customer SuccessRetentionTrainingProject Management

Other Skills

UpsellingOnboardingIntegrationsQuarterly Business Reviews (QBRs)Data AnalysisMentorshipChurn ReductionCustomer Health Score ManagementProduct Adoption & Usage AnalyticsUpselling & Cross-SellingCRM & Customer Success Platforms (Salesforce, Gainsight, HubSpot, Totango)AI-Driven Customer EngagementVoice of the Customer (VoC)Customer Advocacy & Success-Led Growth (SLG)Client Success

About

I am a results-driven Customer Success professional with 4+ years of experience across E-commerce SaaS,InsureTech, Retail CPG, and E-Learning industries. My expertise lies in building long-term client relationships, maximizing retention, and driving revenue growth through data-driven strategies. Throughout my career, I have consistently delivered high-impact results — achieving 95%+ renewals, reducing churn by 95%, and generating 60% premium upsells. At SIAA - The Agent Alliance, I managed a $500K+ portfolio, executed seamless onboarding and integrations, and collaborated with cross-functional teams to achieve a 30% uplift in Monthly Recurring Revenue. I bring proven success in training, onboarding, and client enablement for large user groups. My targeted engagement campaigns have driven 40–55% customer reactivation, while my ability to streamline processes through playbooks and SOPs has enhanced adoption and NPS scores. Technically skilled in HubSpot, Salesforce, Gainsight, Jira, and Advanced Excel, I combine strong business acumen with hands-on expertise in implementation and integrations. I am certified in Gainsight (End User, PX, and Associate Admin) and passionate about continuous learning and innovation in customer success. Looking ahead, I aim to further strengthen my impact in customer success and account growth, leveraging technology, collaboration, and data insights to drive business outcomes.

Experience

Aftership

Customer Success Manager

Feb 2026 – Present · 2 mos · Noida, Uttar Pradesh, India · Remote

Siaa • the agent alliance

Customer Success Specialist

Dec 2023 – Oct 2025 · 1 yr 10 mos · United States · Remote

Managed a $500K+ client portfolio with tailored success strategies, achieving 98% renewals and 60% premium conversions.
Led onboarding, migrations, and integrations, delivering projects within scope and SLAs.
Partnered with Sales, Product, and Data teams to boost MRR by 30%.
Conducted workshops, webinars, and training to enhance adoption and retention.
Developed customer journey playbooks and SOPs, streamlining onboarding and improving NPS.

Customer SuccessUpsellingRetention

Paralleldots

Project Coordinator

Apr 2023 – Oct 2023 · 6 mos · Kolkata, West Bengal, India · Remote

Spearheaded retail execution strategies for Mexico & Colombia, ensuring timely project implementations.
Led daily training sessions for Shelfwatch App users, maximizing adoption and usage.
Partnered with clients to design and deliver project plans, achieving 100% alignment with objectives.
Conducted audits and data analysis, providing actionable insights that enhanced retail execution outcomes.

TrainingQuarterly Business Reviews (QBRs)Project Management

Insuredmine

Client Success & Training Manager

May 2021 – Jan 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Mentored 5 CSMs and 10 Support Executives, driving 70%+ renewals across 10,000+ policies.
Boosted product usage by 75% and improved user experience through workflow and compliance enhancements.
Delivered training to 50+ agencies, led impactful demos and campaigns, increasing awareness and revenue growth

TrainingRetentionCustomer Success