Rosa Cai

Operations Associate

Calgary, Alberta, Canada4 yrs 4 mos experience

Highly Stable

Key Highlights

Led operations for high-impact educational programs.
Improved processes, reducing service delivery times by 50%.
Supported over 100 startups in their growth journey.

Stackforce AI infers this person is a Program and Operations Leader in the Education and Tech sectors.

Contact

Skills

Core Skills

Program ManagementOperations ManagementProject Management

Other Skills

Event PlanningStakeholder ManagementTeam LeadershipOperations Process ImprovementCommunity BuildingStrategic PartnershipsLeadershipCross-team CollaborationOrganization SkillsCommunicationProject PlanningStudent EngagementAdministrationSystem AdministrationCustomer Satisfaction

About

I’m a program and operations leader who builds systems and experiences that help people learn, grow, and do their best work. I’ve worked across technology, education, and innovation, leading programs, improving operations, and supporting teams through change. My work focuses on three areas: • 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁– planning, organizing, and delivering programs that create real value for people. • 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 – making work easier by improving processes, simplifying systems, and bringing clarity to moving pieces. • 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 & 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 – designing experiences that support learning, skill-building, and personal growth. I enjoy taking complex ideas or messy systems and turning them into something clear, structured, and easy for people to use. Whether I’m launching a new initiative or improving an existing one, I aim to make an impact in a way that feels thoughtful, collaborative, and practical.

Experience

Mount royal university

Program & Operations Manager - Growth Program & ScaleUP Events

Feb 2026 – Present · 1 mo · Calgary, AB

I lead operations and delivery for the Growth Catalyst program and oversee event execution for ScaleUP, supporting established businesses across Western Canada in high-growth initiatives. ScaleUP Week, our flagship event, draws 1,500+ attendees and delivers high-impact learning and networking opportunities for business leaders and fast-growing ventures.

Program ManagementOperations Management

500 global

2 roles

Program Manager - Canada

Promoted

Jul 2025 – Dec 2025 · 5 mos

Oversaw end-to-end delivery of early-stage startup programs in Canada, supporting 100+ startups across multiple cohorts and a $10M+ portfolio. Led operations to optimize processes and systems, improving efficiency and workflow alignment. Delivered 60+ program initiatives, 2,000+ facilitated sessions, and high-visibility events while driving ecosystem engagement and cross-functional collaboration with internal teams and external stakeholders. Canadian programs successfully concluded in late 2025, achieving an average NPS of 88+.
Notable: 500 Global was recognized as a Top 10 Accelerator in Canada (2025), Top 5 Accelerator in the U.S. (2025), and a leading VC firm by Pitchbook and TIME. Over $2.3B in AUM and 50+ companies valued at over $1B.

Program ManagementStakeholder Management

Operations Lead - Canada

Jul 2022 – Jun 2025 · 2 yrs 11 mos

Rosa cai consulting

Operations & Project Management Consultant

May 2023 – Present · 2 yrs 10 mos

I work selectively with early-stage teams during growth or transition, building operational systems that improve clarity and execution. I support leaders with workflow design, process optimization, stakeholder coordination, and operational problem-solving.

Operations ManagementProject Management

Abm college

Operations Manager, Student Success

Apr 2021 – Mar 2022 · 11 mos · Calgary, Alberta, Canada

Led student success operations during a period of rapid growth, supporting 3,000+ learners across 18 academic programs. Managed onboarding, support services, and team operations to ensure timely service delivery and strong learner engagement. Improved workflows and documentation processes, contributing up to a 50% reduction in processing times and more consistent, efficient service across the department.

Team LeadershipOperations Process ImprovementOperations Management