Aug 2024 – Present · 1 yr 7 mos

May 2024 – Present · 1 yr 10 mos · Hyderabad · On-site

• Leading enterprise-wide Global Business Services strategy, transformation, and execution for Iron Mountain (NYSE: IRM), a global leader in storage and information management serving 240,000+ organizations including 90% of Fortune 1000.
• Strategic Mandate:
• P&L ownership and operational leadership of global GBS function
• Architect and execute multi-year transformation roadmap under Project Matterhorn
• Drive customer-centricity, digital innovation, and operational excellence
• Build capabilities to support aggressive growth targets across business units
• Establish GBS as strategic partner to C-suite and business leaders
• Key Initiatives & Impact:
• Developing comprehensive "Reimagine GBS" strategy aligned to enterprise vision and growth trajectory
• Leading cultural transformation across multi-site operations to drive engagement and performance
• Partnering with CFO and executive leadership on strategic initiatives and business value creation
• Implementing workforce analytics and AI-driven automation to enhance service delivery
• Building high-performing leadership team focused on innovation and customer experience
• Scope: Multi-site global operations (Hubs in the US, India, Colombia, Romania, Philippines and Brazil; in-market teams across Americas, EMEA, APAC) | Cross-functional stakeholder management | Enterprise transformation

Aug 2021 – May 2024 · 2 yrs 9 mos

• Chief Operating Officer for PepsiCo's Global Business Services- responsible for operations across 7 delivery hubs (China, Egypt, India, Mexico, Poland, Russia, Spain) serving a Fortune 50 global enterprise.
• Leadership Scope:
• Operational leadership of hubs supporting 9,000 colleagues delivering F&A, Procurement, HR, Analytics, and IT services
• P&L accountability for multi-hundred-million-dollar GBS ops budget
• Strategic partner to Global GBS Head and C-suite stakeholders
• Drove operational excellence, digital transformation, and customer satisfaction (NPS)
• Key Achievements:
• Transformed GBS from cost center to strategic value partner—recognized among "industry's finest GCC network"
• Led operations through COVID-19 crisis, maintaining 99%+ service levels while ensuring employee safety and well-being
• Professionalized all GBS centers globally—standardized processes, governance, and culture
• Achieved 90%+ retention rate through purpose-driven culture and talent development programs
• Recognition: Credited by leadership for building PepsiCo's India Capability Center and leaving "culture and legacy that will outlive tenure" (CFO testimonial)

Apr 2019 – Aug 2021 · 2 yrs 4 mos

• Built PepsiCo's India Capability Center from scratch- setting up a world-class GBS and Technology center in Hyderabad.
• Greenfield Setup Achievements:
• Established India GCC from concept to 3,000+ associates in under 3 years
• Secured and built state-of-the-art 500,000 sq ft facility in Hyderabad
• Designed operating model, governance framework, and talent strategy
• Recruited and onboarded 3,000+ professionals across F&A, HR, Procurement, Analytics, and IT
• Achieved operational maturity within 18 months—exceeding SLA targets
• Established India hub as innovation center—pilot site for automation and analytics
• Built inclusive, purpose-driven culture with 90%+ engagement scores
• Strategic Impact: Positioned India as PepsiCo's fastest-growing and highest-performing GBS hub globally

Mar 2018 – Present · 8 yrs · Hyderabad, Telangana, India · On-site

• Invested in several start-ups working in two areas that I am passionate about- healthcare and employability
• 1. LiveAltLife (livealtlife.com)- aims to rid the world of metabolic disorders
• 2. Ziffy Health (ziffytech.com)- provides IOT-enabled remote health services to all of India
• 3. Jobsgaar (jobsgaar.com)- solving for local employment in non-metro India
• 4. Pococare (pococare.com)- aspires to make all Indians emergency ready
• 5. Hanuman (hanumaan.in)- provides emergency medical care for all

Jan 2018 – Mar 2019 · 1 yr 2 mos

• Business leader responsible for RPA at a 1 Billion USD business. My mandate is to drive digital led efficiency gains both with our clients and within our business, incorporating design, consulting, sales and delivery with the latest RPA platforms. I am part of creating the future of our industry and taking our clients to the next level with digital.

Jan 2014 – Mar 2019 · 5 yrs 2 mos

• I manage a diverse global >USD 250 MM portfolio of key accounts in Manufacturing, Infrastructure, Aerospace, Hospitality and Industrial Machinery. I own a complex, multi-geography delivery landscape across Finance & Accounting, Procurement, Analytics services, Core Enterprise ops, After Market services, ITO, Compliance, etc. My team of ~3000 associates is located in 7 global delivery centres.
• I am responsible for revenue, profitability, client satisfaction (NPS), operations excellence, growth and people metrics.
• Expanded my portfolio 4 times over the last 4 years, by winning, transitioning and stabilising many key accounts. I have worked with several first time outsourcers on their transformation journey, creating a shared GBS vision and roadmap, driving stakeholder engagement and buy-in across levels and silos, managing change and delivering committed financial and business outcomes.

May 2011 – Dec 2013 · 2 yrs 7 mos

• I ran a ~USD 75 MM P&L, managing all global operations for the second largest client for Genpact- a marquee name in the Energy Equipment domain. I also built a robust Energy vertical for the business.

Jul 2008 – May 2011 · 2 yrs 10 mos

• I managed the Executive Client Relationships and was responsible for growth, NPS and executive engagement at a marquee customer which was also one of our largest and fastest growing accounts.

Aug 2007 – Jun 2008 · 10 mos

Nov 2006 – Sep 2007 · 10 mos

• In this role I set up and grew the Genpact Analytics practice in Kolkata by 100% as part of a focussed growth strategy.
• I also ran the projects business.

Jan 2005 – Nov 2006 · 1 yr 10 mos

• I set up and led Genpact's organised effort to tap the Indian talent market for hiring employees. The strategy was 3 pronged: create 'pull' through building the Genpact brand as an "Employer of Choice"; build infrastructure to train right; and establish physical presence to 'absorb' the output. We opened up 22 tier 2 and tier 3 Indian cities for sourcing talent from.

Jan 2002 – Dec 2004 · 2 yrs 11 mos

• I was responsible for sales, customer service, marketing execution, billing and collection in the Cluster (typical revenue: INR 1 Bn p.a.)

Jan 2001 – Nov 2001 · 10 mos

Apr 2000 – Dec 2000 · 8 mos

Jul 1995 – Jun 1998 · 2 yrs 11 mos · Jamshedpur Area, India