Nagendra Kumar

Operations Associate

Tamil Nadu, India3 yrs 9 mos experience
Highly Stable

Key Highlights

  • Proven track record in IT support and management
  • Expertise in troubleshooting and system administration
  • Strong commitment to enhancing user productivity
Stackforce AI infers this person is a skilled IT Support Specialist with a focus on troubleshooting and user productivity in the IT services industry.

Contact

Skills

Core Skills

Technical SupportCloud SupportNetwork Setup

Other Skills

Azure ADSecurity UpdatesHardware SupportHelpdesk SupportBasic NetworkingEntry-Level TroubleshootingCloud ComputingCybersecurity

About

As an experienced IT Support Specialist, I specialize in troubleshooting, system administration, and providing efficient technical support to ensure smooth business operations. With expertise in network management, software support, and hardware diagnostics, I am dedicated to delivering timely solutions and enhancing user productivity. My skills include cloud computing, cybersecurity, and helpdesk support, all backed by a strong commitment to resolving issues and improving IT systems. Proficient in IT support and management using tools like Windows, Linux, Active Directory, AWS, ServiceNow, and VMware to ensure seamless operations and user productivity

Experience

Smx

IT Help Desk Technician

Mar 2021May 2024 · 3 yrs 2 mos

  • Provide technical support for 300+ users, covering hardware, software, networking, and cloud systems.
  • Administer Microsoft 365 and Azure Active Directory for user management and security.
  • Troubleshoot escalated issues, perform OS installations, and configure end-user devices.
  • Implement and manage a help desk ticketing system, reducing resolution time by 25%.
  • Conduct staff training on cybersecurity best practices and productivity tools.
Azure ADTechnical SupportCloud SupportNetwork SetupSecurity UpdatesHardware Support

Ibm

Information Technology Support Assistant

Jul 2019Feb 2020 · 7 mos · Chennai, Tamil Nadu, India

  • Supported senior IT staff in troubleshooting hardware and network issues.
  • Assisted in LAN/Wi-Fi setup and performed basic security updates.
  • Prepared and deployed new workstations for onboarding employees.
Network SetupSecurity Updates

Bytewave technologies

Information Technology Intern

Jan 2017Jun 2018 · 1 yr 5 mos · New Delhi, Delhi, India

  • Shadowed IT team in day-to-day support operations.
  • Helped configure PCs, set up printers, and manage small network repairs.
  • Learned basic ticket handling and user support techniques.
Basic NetworkingEntry-Level Troubleshooting

Education

NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)

Diploma in Cloud Computing & IT Infrastructure — Information Technology

Jul 2021Dec 2023

Indian Institute of Technology, Delhi

Diploma in Computer Hardware & Networking — Computer Hardware Technology/Technician

Aug 2019Apr 2021

Birla Institute of Technology and Science, Pilani

Post Graduate Diploma in Network & System Administration — Network and System Administration/Administrator

Jul 2017May 2019

SRM Institute of Science and Technology (SRMIST)

B.Tech — Information Technology

Aug 2013May 2017

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