Rishabh Singh

Business Development Executive

Gurugram, Haryana, India4 yrs 6 mos experience

Key Highlights

Proven track record in driving customer success.
Expertise in managing large corporate accounts.
Strong leadership skills with team management experience.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and Business Development.

Contact

Skills

Core Skills

Sales ManagementData AnalysisBusiness DevelopmentCustomer Experience Management

Other Skills

Net Promoter ScoreKey Performance IndicatorsCustomer Satisfaction (CSAT)Salesforce.comLeadershipManagementMarket ResearchCommunicationAmplemarketGrataRelationship DevelopmentSkill DevelopmentGoogle AdsMarketingSales

About

My name is Rishabh Singh. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, ready to apply my experience to new role with room for growth and advancement. Fun-loving and patient is what defines me. I love working with people. I am fond of watching movies, exploring new places, listening to songs. In this year’s journey my aim is to learn and grow with new responsibilities assigned to me and by contributing to the job in to attain organizational goal and personal enrichment.

Experience

Tp

Senior Business Analyst

Dec 2024 – Present · 1 yr 3 mos · Gurugram, Haryana, India · On-site

Sales & Account Management
Managed a 300+ Corporate and Enterprise book of business valued at ~$20M, driving retention, expansion, and disciplined pipeline execution.
Increased license utilization by 75% via targeted business reviews, stakeholder mapping, and adoption playbooks.
Exceeded revenue goals across North America, LATAM, and APAC with 95% target attainment, balancing net-new and expansion motions.
Product Expertise & Strategy
Delivered high-impact demos and POCs that improved conversion rates by 50%, shortening sales cycles and elevating win probability.
Instituted “value review” plans to align outcomes with KPIs, boosting engagement and product utilization across key accounts.
Data Analysis & Leadership
Built usage analytics to surface upsell/cross-sell signals, informing account plans and leadership forecasts with actionable insights.
Mentored analysts and served as the client-facing liaison to product, marketing, and support, enabling rapid issue resolution and consistent CSAT.

Net Promoter ScoreKey Performance IndicatorsCustomer Satisfaction (CSAT)Salesforce.comLeadershipManagement+4

Emergence software

Research and Business Development Consultant

Jan 2023 – Jan 2024 · 1 yr

Managed Salesforce to track interactions with prospects, managed pipelines, forecast sales, and
collaborate with team members.
Managed Amplemarket for sequencing the automated emails to the relevant prospects.
Managed teams email inboxes and booked meetings on daily basis.
Managed Grata to research for the companies that were of interest.
Actively engaged in creating new workflows for the processes.
Edited and formatted client facing decks, including creating backup materials for them.

Salesforce.comAmplemarketGrataRelationship DevelopmentSkill DevelopmentBusiness Development

Better

3 roles

Customer Experience Team Lead

Promoted

Dec 2021 – Dec 2022 · 1 yr

Led a team of 10 customer experience representatives.
Trained new customer experience representatives on company policies and procedures.
Continuously checked quality assurance through regular audits according to strict guidelines.
Managed schedules, accepted time of requests and found coverage for short shifts.
Increased efficiency and performance by monitoring team member productivity and providing
feedback.
Effective liaison between customers and internal departments.
Investigated and resolved customer complaints in a timely and efficient manner.

Relationship DevelopmentSkill DevelopmentManagementCustomer Experience Management

Customer Experience Associate

Jul 2021 – Dec 2021 · 5 mos

Supported up to 450 clients per month throughout the loan process by answering technical questions,
resolving complex issues, and collaborating cross-functionally for a seamless client experience.
Excelled within highly selective and competitive teams, including Partnerships with Ally Home Loans
and Written Communications.
Hosted peer-to-peer group feedback sessions to mentor colleagues.
Participated in a pilot program for end-to-end Live Chat availability and provided feedback to Product
and Engineering teams to improve user interface.
Created a positive customer experience by providing excellent customer service.

Relationship DevelopmentSkill DevelopmentCustomer Experience Management

Customer Experience Analyst

Sep 2020 – Jul 2021 · 10 mos

Assisted clients nationwide as a real estate liaison, pairing them with either internal or external agents
and gathering pertinent details about the home search.
Engaged with and responded to clients and agents via text, email and calls.
Coordinated with respective internal funnels to ensure a seamless experience for clients and agents.

Relationship DevelopmentSkill DevelopmentCustomer Experience Management

Sg analytics

ESG Consultant

Jul 2020 – Sep 2020 · 2 mos · Pune, Maharashtra, India

Conduct sustainability research & analysis of companies across multiple sectors on ESG companies.
Analyze the Annual Reports, CSR Report, Proxy Statement and Articles of a company to fetch
information with regards to Economic, Environmental, Social and Governance-related data.
Understand and analyze company Policies, Processes and Commitments towards its Stakeholders,
Society and Environment.