Feb 2024 – Present · 2 yrs 3 mos · New Delhi, Delhi, India · On-site

• Experienced and performance-driven Senior Manager with over 10 years of expertise in sales growth, collection management, and customer service operations. Proven ability to lead large teams, streamline processes, and implement result-oriented strategies that enhance revenue, recovery rates, and client satisfaction. Skilled in building strong business relationships, motivating cross-functional teams, and ensuring compliance with organizational policies and industry standards. Known for a hands-on leadership approach, analytical thinking, and consistent achievement of challenging targets in competitive markets.
• Core strengths include Sales & Business Development, Collection Strategy & Recovery, Customer Relationship Management, Team Leadership, and Process Optimization. Committed to driving operational excellence and contributing to the overall success of the organization.