Maria Harshitha — Operations Associate

I’m a results-driven professional with over a decade of experience leading quality strategy, process improvement, and program execution across global technology organizations including Cognizant with Google as the Client, Uber, and Amazon. Throughout my career, I’ve built and scaled quality frameworks, led cross-functional programs, and delivered measurable improvements in customer experience, accuracy, and operational performance. I’m passionate about transforming insights from data into strategic solutions that simplify processes and empower teams to deliver their best work. In the past, I worked closely with Googlers to build a quality audit framework for Google Ads and Analytics operations — driving alignment, consistency, and measurable impact across teams. I led initiatives that reduced ticket reopen rates by implementing structured feedback loops and process redesign. Now, I continue to focus on driving operational excellence and innovation through ownership, collaboration, and data-driven decision-making. I thrive in fast-paced, dynamic environments where I can connect strategy with execution, mentor teams, and create scalable processes that make a lasting business impact. I’m always eager to connect with professionals passionate about quality leadership, customer experience, and continuous improvement.

Stackforce AI infers this person is a results-driven quality strategist with expertise in SaaS and operational excellence.

Location: Hyderabad, Telangana, India

Experience: 10 yrs 3 mos