Giouse Symon Almodovar

Operations Associate

Angeles, Central Luzon, Philippines13 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Over a decade of experience in BPO industry.
Expert in training and development across multiple functions.
Proven track record in driving sales growth and operational efficiency.

Stackforce AI infers this person is a BPO professional with expertise in operations management and business development.

Contact

Skills

Core Skills

Operations ManagementStaff ManagementSalesBusiness DevelopmentTraining And Development

Other Skills

Operations OversightSafety and SecurityCrisis ManagementClient Relationship ManagementNegotiationMarket AnalysisSales StrategySales NegotiationTraining DevelopmentCoachingPerformance EvaluationHuman Resources: Leadership and Strategic ImpactHuman Resources Management CourseSix SigmaVirtual Training

About

With more than a decade of experience in the BPO industry, I've had the privilege of wearing multiple hats across various functions. My journey has allowed me to lead in areas such as Training and Development, Operations Management, Employee Engagement, Hiring, Customer Service, Marketing, and Sales. This diverse experience has honed my ability to adapt, strategize, and drive results in dynamic environments. I am passionate about developing talent, optimizing processes, and delivering exceptional customer experiences. Whether it's managing teams, enhancing operational efficiency, or driving sales growth, I bring a comprehensive skill set that aligns with both organizational goals and employee success.

Experience

Cloudstaff

Site Manager - AMER & EMEA

Mar 2024 – Present · 2 yrs 1 mo · Angeles, Central Luzon, Philippines · Hybrid

Staff Management:
Coordinate and supervise night shift staff, including assigning tasks, ensuring adequate staffing levels, and providing guidance and support as needed.
Conduct regular performance evaluations and provide feedback to team members to maintain productivity and morale.
Handle any HR-related issues that may arise during the night shift, such as conflicts among employees, attendance management, and disciplinary actions.
Operations Oversight:
Monitor all operational activities during the night shift to ensure efficiency, adherence to company standards, and compliance with safety protocols.
Address any operational challenges or issues promptly, implementing solutions to minimize disruptions and maintain productivity.
Coordinate with other departments, such as logistics, maintenance, and security, to ensure seamless collaboration and communication across the site.
Safety and Security:
Prioritize the safety and security of personnel and assets by enforcing safety procedures and protocols, conducting regular safety inspections, and addressing any safety concerns.
Collaborate with the security team to monitor access control, surveillance systems, and emergency response procedures to mitigate risks and ensure a secure working environment.
Communication and Reporting:
Serve as the primary point of contact for all night shift-related matters, communicating effectively with both internal stakeholders (senior management, other departments) and external partners (vendors, clients).
Crisis Management:
Develop and maintain contingency plans and emergency response procedures to handle crises or unforeseen events that may occur during the night shift.
Lead crisis management efforts, mobilizing resources and coordinating response efforts to minimize impact and ensure business continuity.

Staff ManagementOperations OversightSafety and SecurityCrisis ManagementOperations Management

E-butterfly

2 roles

Director of Sales & Business Development

Promoted

Aug 2023 – Mar 2024 · 7 mos

Develop and execute business development strategies to drive revenue growth.
Identify and prioritize target markets and industries for expansion.
Build and maintain strong client and partner relationships.
Lead negotiations and finalize agreements.
Collaborate with cross-functional teams to align efforts with company goals.
Stay informed about industry trends and market dynamics.

Business DevelopmentClient Relationship ManagementNegotiationMarket AnalysisSales

Sales Manager

Nov 2022 – Mar 2024 · 1 yr 4 mos

Identify and prioritize target markets and key accounts for business development within the freight forwarding industry.
Develop and execute a comprehensive sales strategy to generate new business opportunities and drive revenue growth.
Build and maintain strong relationships with prospective clients, understanding their logistics needs and providing tailored solutions.
Lead sales negotiations and finalize contracts, ensuring favorable terms and conditions for both parties.
Collaborate closely with the operations team to ensure seamless execution and delivery of services to clients.
Stay informed about industry trends, market dynamics, and competitor activities to identify emerging opportunities and potential threats.
Prepare and deliver presentations, proposals, and sales pitches to prospects, effectively communicating the value proposition of our services.
Track sales performance metrics, analyze sales data, and generate reports to measure progress against targets and identify areas for improvement.

Sales StrategyClient Relationship ManagementMarket AnalysisSales NegotiationSalesBusiness Development

Robonote

Business Development Manager

Apr 2023 – Mar 2024 · 11 mos · Hybrid

Bpo services innosight

2 roles

Level 5 - Program Manager

Dec 2022 – Mar 2024 · 1 yr 3 mos

Back Office Manager

Aug 2022 – Mar 2024 · 1 yr 7 mos

Clark outsourcing

3 roles

Operations Manager

Jul 2022 – Aug 2022 · 1 mo

Interim Operations Manager

May 2022 – Aug 2022 · 3 mos

Service Delivery Lead

Jan 2022 – Aug 2022 · 7 mos

Sutherland

3 roles

Lead-Technical Trainer

Promoted

Jul 2021 – Dec 2021 · 5 mos

Develops measurable training objectives to new hire needs
Facilitates call calibration and monitoring program
Provides one on one coaching with phone reps as a result or call observation feed back
Outlines employee improvement and growth plans
Implements customer service and computer training for new hires

Training DevelopmentCoachingPerformance EvaluationTraining and Development

Service Delivery Validator

Oct 2019 – Jul 2021 · 1 yr 9 mos

Conducts Final Interview
Updates Minimum Skill Requirements
Sends Daily Hiring Updates

Virtual Training Force

Mar 2016 – Oct 2018 · 2 yrs 7 mos · Pampanga, Central Luzon, Philippines

Develops measurable training objectives to new hire needs
Facilitates call calibration and monitoring program
Provides one on one coaching with phone reps as a result or call observation feed back
Outlines employee improvement and growth plans
Implements customer service and computer training for new hires

Training DevelopmentCoachingPerformance EvaluationTraining and Development

Staff boom

Corporate Trainer

Feb 2018 – Nov 2019 · 1 yr 9 mos · Pampanga, Central Luzon, Philippines

Provides staffing needs for small to mid business in the US
Launches 20 Account mainly insurance services
Develops measurable training objectives to new hire needs
Facilitates call calibration and monitoring program
Provides one on one coaching with phone reps as a result or call observation feed back
Outlines employee improvement and growth plans
Implements customer service and computer training for new hires

Vxi global solutions, llc

Subject Matter Expert

Feb 2018 – Feb 2018 · 0 mo · Pampanga, Central Luzon, Philippines

Provides knowledge and expertise in specific subject for a project
Ensures that the content is accurate. by updating manual on a timely manner
Cultivates and maintain effective working relationships with variety of agents and leaders Takes over Manager's call
Conducts pre-shift huddles to update agents with most recent sales strategies

Training DevelopmentCoachingPerformance EvaluationTraining and Development