Ravi Satav

Business Development Executive

Pune City, Maharashtra, India8 yrs 8 mos experience

AI Enabled

Key Highlights

Transitioning from sales to IT with strong technical skills.
Generated ₹75L revenue through effective B2B sales strategies.
Experienced in customer service with high call volume management.

Stackforce AI infers this person is a Sales and Technical Support professional transitioning into IT with a focus on DevOps and Cloud Computing.

Contact

Skills

Core Skills

Technical SupportSales Management

Other Skills

Objection HandlingActive ListeningEmpathyAssuranceAmazon Web Services (AWS)ServiceNowMainframeOperations ManagementChannel PartnersArtificial Intelligence (AI)Software as a Service (SaaS)Financial ServicesGitDocker ProductsMicrosoft Excel

About

I come from a sales and marketing background. Currently transitioning my career into IT industry. Skills/tools currently working on - Git, Docker, Chef, Ansible, Linux in Devops. Learning cloud through AWS and Azure and it's services like EC2, S3, VPC, Cloud Front, ARM Template.

Experience

Exl

Customer Service Associate

May 2025 – Present · 10 mos · Pune, Maharashtra, India · On-site

Working as a Customer Service Associate for NEXT (UK based Fashion and Home retailer)
Daily job revolves around tracking, placing orders to selling subscriptions to the end consumer on call. I usually end up taking 70-90 calls per day.
Skills learned are Objection Handling, Active Listening, Empathy and Assurance.

Objection HandlingActive ListeningEmpathyAssurance

Infosys bpm

Process Specialist

Sep 2023 – Aug 2024 · 11 mos · Bengaluru, Karnataka, India · On-site

Providing technical support for a US based merchant Bank.
Experience with Service Now and Mainframe applications.
Taking calls and troubleshooting problems on daily basis.

Amazon Web Services (AWS)ServiceNowMainframeTechnical Support

Dxc technology

Technical Support Specialist

Aug 2022 – Dec 2022 · 4 mos · Bengaluru, Karnataka, India

Worked on Microsoft Project. (Contractual Role)
Responsible for providing technical support to Microsoft employees globally. Learning about services like MS Outlook, MS Teams, MS Office and many more on daily basis.

Gabon seramik private limited

Area Sales Manager

Oct 2018 – Dec 2021 · 3 yrs 2 mos · Mumbai Metropolitan Region

1) Driving sales through channel partners.
2) Identify customer need and help them by pitching in products.
3) Resolve customers complaints regarding sales and service.
4) Following up with clients on regular basis.
5) Taking care of inbound sales and service.

Operations ManagementChannel PartnersSales Management

Career break

Personal goal pursuit

May 2016 – Aug 2018 · 2 yrs 3 mos · Mumbai, Maharashtra

I was running a transport business in Mumbai for the declared time period.

Ginger hotels

Corporate Sales Executive

Mar 2015 – Apr 2016 · 1 yr 1 mo · Mumbai, Maharashtra, India

Accountable for hotel room sales for Ginger hotels PAN India.
Target clients - Corporate companies like TATA Power, Central Bank of India, Oriental Bank, Tata Reality etc.