Ayushi Sharma

Operations Associate

Pune, Maharashtra, India5 yrs 3 mos experience

Key Highlights

  • Proven expertise in customer service operations.
  • Strong background in technical support and troubleshooting.
  • Experience in handling customer queries in e-commerce.
Stackforce AI infers this person is a Customer Service Specialist with a strong focus on technical support in the Telecom and E-commerce sectors.

Contact

LinkedIn

Skills

Core Skills

BankingCustomer ExperienceTechnical SupportCustomer Service

Other Skills

SalesCash CollectionTroubleshootingRetailMicrosoft AzureActive DirectoryMicrosoft OfficeRSA TokensPayment GatewaysOrder ManagementOrder ProcessingLucidInvoice ProcessingRetention StrategiesCustomer Retention

About

Experienced Customer Service Specialist with a demonstrated history of working in the retail industry. Skilled in Customer Service Representatives, Customer Service Operations, Customer Experience, Customer Support, and Email. Strong customer success and support professional with a Bachelor of Commerce - BCom focused in Business/Commerce, General from University of Lucknow.

Experience

5 yrs 3 mos
Total Experience
1 yr 3 mos
Average Tenure
2 mos
Current Experience

Ukg

Product Support Representative II

Feb 2026 – Present · 2 mos · Pune District, Maharashtra, India · Hybrid

Hcltech

Senior Analyst

Dec 2024 – Jan 2026 · 1 yr 1 mo · Lucknow, Uttar Pradesh, India · Hybrid

Radius global solutions llc

2 roles

Senior Associate

May 2023 – Oct 2024 · 1 yr 5 mos · Mumbai, Maharashtra, India · Remote

BankingSales

Senior Associate

May 2023 – Oct 2024 · 1 yr 5 mos · Mumbai, Maharashtra, India · Remote

Cash CollectionCustomer Experience

Tech mahindra business services

Customer Relations Advisor

Mar 2022 – May 2023 · 1 yr 2 mos · Pune District, Maharashtra, India · On-site

  • Worked in UK based Telecom company, resolving technical issues through troubleshooting on devices.
Technical SupportTroubleshooting

Amazon

Customer Service Associate

Aug 2020 – Jan 2022 · 1 yr 5 mos · Greater Lucknow Area · Remote

  • Worked with Amazon as a Virtual Customer Support Associate in VCS Lucknow. Handling customer queries over call.
Customer ServiceRetail

Education

University of Lucknow

Bachelor of Commerce - BCom

Jan 2016 – Jan 2019

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