Oct 2021 – Oct 2023 · 2 yrs · San Francisco Bay Area

• OSARO is an AI robotics company delivering deep-learning software that enables intelligent robotic automation in logistics and manufacturing environments.
• In this role, I led a cross-functional operating organization spanning global Customer Success, Partner Success, Field Operations, Program Management, OCM, and Solutions Engineering, with responsibility for execution quality, customer outcomes, and production readiness.
• Key responsibilities and impact included:
• Led end-to-end implementation and customer deployment strategy and team for robotics solutions in uptime-sensitive environments, ensuring reliable production performance and minimizing operational disruption.
• Built OSARO’s Customer Success and Hypercare operating model, achieving a 100% conversion rate from pilot programs to full production across board-priority accounts
• Improved pilot-to-production conversion rates, increased technology adoption, reduced time-to-value (TTV), and supported expansion revenue through execution consistency and customer trust
• Established OSARO’s global partner ecosystem across system integrators and technology partners to support scalable deployments
• Directed an Americas/APAC-based customer success and professional services team across project management, solutions engineering, and partner & customer success, accountable for KPIs in ARR, TTV, NPS, and customer success stories.
• Implemented customer health, usage, and retention monitoring frameworks to provide leadership with visibility into execution risk and customer outcomes, leveraging tools such as Salesforce, Gainsight, Jira, Smartsheet, and Grafana
• Partnered closely with product and engineering leadership to translate Voice-of-Customer feedback into product enhancements and continuous improvement
• This role required operating rigor in a high-growth, venture-backed environment where execution quality, customer outcomes, and production success directly impacted revenue, reputation, and company trajectory.

Jan 2021 – Oct 2021 · 9 mos · San Francisco Bay Area

• RE’FLEKT was a leading enterprise Augmented Reality (AR) software company, recognized by ABI, Gartner, and PAC as the #1 Enterprise AR platform, and acquired by PTC Inc. (NASDAQ: PTC) in January 2022.
• In this role, I led North American customer outcomes across enterprise accounts, with responsibility spanning revenue growth, customer success, partnerships, and execution quality.
• Key responsibilities and impact included:
• Recruited to establish RE’FLEKT’s North America presence alongside the US GM, building the implementation and adoption function, securing initial enterprise footholds, and laying the foundation for scalable adoption practices.
• Grew revenue by 200% YoY (2020) through expanded adoption, renewals, and multi-year agreements with early anchor customers, including Medtronic, Roche Diagnostics, Siemens, ABB, and Siemens Healthineers.
• Drove 0% churn and 120% NRR by embedding structured OCM-driven onboarding, governance, and adoption methodologies across the customer base.
• Defined and led a value‑realization–driven implementation methodology that connected deployment milestones to customer business outcomes, materially improving time‑to‑value, adoption velocity, and long‑term value realization.
• Built RE’FLEKT’s global partner ecosystem (GSIs, VARs, technology partners) to extend delivery reach and enable joint revenue opportunities.
• This role required full-stack ownership across revenue growth, customer outcomes, and execution rigor in a high-growth environment, with direct impact on company valuation, customer confidence, and acquisition readiness.

Sep 2019 – Jan 2021 · 1 yr 4 mos · San Francisco Bay Area

Sep 2017 – Sep 2019 · 2 yrs · San Francisco Bay Area

• Mbanq provides a full-stack digital banking and Banking-as-a-Service (BaaS) platform supporting regulated financial institutions across fiat and digital asset use cases.
• In this role, I focused on business integration, platform scale, and revenue acceleration across a highly regulated, multi-region financial services environment.
• Key responsibilities and impact included:
• Led the post-merger integration of an EU-based core banking platform, aligning teams, operating processes, and culture, and contributing to a ~900% increase in global revenue following integration
• Led the quote-to-cash (Q2C) execution for a Banking-as-a-Service agreement with a multi-billion-dollar travel organization and a global systems integrator in Southeast Asia
• Operated at the intersection of product, commercial execution, compliance, and partnerships to support scalable growth in a regulated environment
• Designed and launched Mbanq’s accelerator and ecosystem framework, enabling dozens of fintech startups to build on the platform and materially expanding the company’s BaaS footprint
• This role required disciplined execution across integration, commercialization, and platform leverage, with direct impact on revenue growth and global expansion.

Aug 2017 – Present · 8 yrs 9 mos · San Francisco Bay Area

• Robot.com acquired Halfy Hour Inc. in August, 2017.
• Automating the physical world. 1M+ tasks completed, robots with real jobs—not someday, now.

Oct 2016 – Sep 2017 · 11 mos · San Francisco Bay Area

• Halfy Hour was a location-based marketplace platform connecting restaurants with nearby consumers to optimize surplus inventory and drive incremental revenue. The company was acquired by Robot.com in August 2017.
• As Founder & CEO, I led all aspects of the business from concept through acquisition, including product strategy, go-to-market execution, partnerships, and operations.
• Key highlights included:
• Built and launched iOS, Android, and web platforms, overseeing product strategy and technical execution
• Established commercial partnerships with restaurants, technology providers, and enterprise customers across San Francisco, Berkeley, and Los Angeles
• Achieved strong early operating metrics, including ~5% churn, and successfully transitioned ~90% of restaurant partners to the acquiring platform (KiwiBot)
• Navigated acquisition discussions and transition, resulting in a successful exit
• This experience provided early, hands-on exposure to building and operating a venture-backed business with full ownership across product, revenue, partnerships, and execution.

Nov 2014 – Oct 2016 · 1 yr 11 mos · San Francisco Bay Area

• PwC's FinTech program partners with the best-of-breed innovators and disruptors to provide targeted solutions for our clients, and to bridge the gap between industry players and emerging innovators.
• Established PwC’s FinTech practice RevOps team which included alliance onboarding, demand generation campaigns; launching our Salesforce CRM and Medallia CEM solutions, managing alliance portfolio KPIs and pitching the portfolio to global clients, all of which led to $50,000,000 in TCV pipeline.
• Played a key leadership role in driving the functional design and project management initiatives for Workday Human Capital Management system implementation projects.
• Headed the development of PwC FinTech’s center of excellence which included the creation of FinTech business development collateral and technology implementation best practice methodologies.
• Established relationships with PwC’s investment practice portfolio partner C-suite and ensured we were meeting milestones set by PwC’s FinTech practice leadership.
• Led an awareness campaign to showcase our technology portfolio with major global account owners to an audience including PwC senior leaders, customer relationship executives, and sales directors.
• Responsible for driving weekly marketing and global sales governance discussions with PwC senior leadership.

Jan 2013 – Nov 2014 · 1 yr 10 mos

• Management Consultant focused on large-scale system integration and innovation strategy projects for Healthcare, Transportation, and Government organizations.
• Led requirements gathering, design and analysis, system development, QA, deployment, and change management for several key components of a $120,000,000 system integration project.
• Co-led a project-wide assessment and analysis across the technical, functional, and operational aspects to build a proposal for $50,000,000 in project work.
• Led pre- & post-deployment change management and customer success management activities on a $120,000,000 Healthcare IT Transformation Project, which required daily interaction with client leadership.
• Conducted in-depth analysis of cloud applications such as Workday, Salesforce, Clarizen, and other tools, in order to tailor the applications to KPMG’s clients.

May 2012 – Aug 2012 · 3 mos · Pleasanton, California

Dec 2011 – Feb 2012 · 2 mos · Emeryville, California

Jan 2003 – Jan 2012 · 9 yrs · Palo Alto, California

Jan 2000 – Dec 2012 · 12 yrs 11 mos · United States

• Responsible for managing personal racing career including fundraising, marketing, and team building.
• Ten years of racing experience ranging from outdoor karts, formula cars, NASCAR, and sprint cars.
• Performed lead role of driving instruction at Club Sportiva for individuals who rented exotic cars, such as Bentley, Lamborghini, Ferrari, Porsche, and Aston Martin.
• Accomplishments:
• Professional driver coaching and race-craft development - 2006-2012
• USAC and NASCAR driver - 2008
• Formula Ford - Season Champion, 5 Pole Positions and 6 Wins - 2007
• Ron Sutton's Winner's Circle Winner - NASCAR Driver Development Program - 2006
• Las Vegas SuperNationals X Podium 5th/80 - 2006
• The All American Driver Challenge Finalist - Top 3 / 500 Drivers - 2006
• Formula 1 Red Bull Driver Search Finalist - 2004