Sep 2023 – Present · 2 yrs 8 mos · Phnom Penh, Cambodia · Hybrid

• Create and deliver customized training and mentoring program for 8 start-ups in the plastic space to accelerate their business growth and go-to-market as quickly as possible.
• Partnered with UNDP

Nov 2022 – Jan 2023 · 2 mos · Phnom Penh, Cambodia · On-site

• Facilitate management to to create Mission, vision and values. Get consensus across all senior management on roll-out plan and communications.
• Created plan for embedding mission, vision and values into BAU, and obtained organization-wide buy in from over 150 managers, team leads and staff.
• Created processes for strengthening finance, admin, HR and other core support services to enhance organizational growth.
• Worked with key clients to enhance partnerships and deepen relationships.

Oct 2019 – Nov 2022 · 3 yrs 1 mo · Phnom Penh, Cambodia

• Work with program teams in Cambodia (Phnom Penh & Siem Reap, Laos
• (Vientiane and Luang Prabang) and Indonesia (Jakarta) to create and
• implement VT and social businesses best practices
• ● Crafted cohesive overall strategy for VT and social business, gained
• buy-in from all levels of management and rolled out with an
• integrated and scale-able framework for training and assessment
• impacting 4 cities, 12 separate training programs and 13 social
• businesses
• ● Restructured 12 Vocational Training programs to enhance learning
• and increase the retention of students resulting in increased
• employment opportunities and salaries in businesses that the
• students are placed in. To date, over 100 students have gone through
• the program.
• ● Created and implemented strategies to align social businesses to
• training. During COVID, pivoted business models, resulting in an
• increase of over 300% in customers in 2020 and 2021, and an increase
• in revenue.

Sep 2018 – Oct 2019 · 1 yr 1 mo · Phnom Penh, Cambodia

• Create incubator syllabus, mentor young Khmer entrepreneurs to create new,
• green businesses in Cambodia
• ● Created and piloted syllabus for entrepreneurship training and Train
• the Trainer modules, rolled out to 3 cities in 2 countries
• ● Managed events, operations and marketing of F3 Futures Factory, a
• new initiative by Friends International to develop a child safe space to
• promote creativity, business and art in Cambodian youths.
• ● Provided 17 start ups with business coaching to facilitate them going
• to market. Of the 17, 6 of them through COVID and are profitable to
• date.
• ● Mentored a group of 4 young Khmers to create a green business that
• turns organic waste from restaurants into animal feed. They currently
• have US$35k in seed investments and are on track for US$27k more.

Jul 2019 – Present · 6 yrs 10 mos · Phnom Penh, Cambodia · Hybrid

• Mentor founding team to establish front end functions (including sales and marketing and operations), as well as support functions (including finance, people development, process optimization)
• Develop opportunities to collaborate with businesses resulting in regular waste collection, processing and sales
• Coach management team through valuation process, and speaking with investors
• Assisted founders to acquire about $60k in start up capital from local and overseas investors.

Mar 2018 – Aug 2018 · 5 mos · Phnom Penh, Cambodia

• Setting in place short and long term solutions for student and people development to ensure that the students that ISF reaches out to are ready for reach their potentials for personally and financially fulfilling careers

Jan 2015 – Present · 11 yrs 4 mos · Phnom Penh, Cambodia

• Lead the L&D team to ensure delivery of high impact, results-oriented interventions for local organizations and MNCs
• ● Facilitated the creation of over $900,000 of value through innovation projects in 3 organizations in
• Cambodia
• ● Developed and ran over 30 workshops and senior level coaching for over 10 organizations in finance,
• FMCG, NGO and Telco sectors in Cambodia and Laos
• ● Created and rolled-out organizational and process improvements in an MFI in Cambodia resulting in over $150,000 in value
• ● Co-created and rolled out Customer Service and sales management infrastructure for a major Telco
• resulting in significantly increased customer retention, streamlined operations and increased sales
• Product Development

Jan 2013 – Dec 2013 · 11 mos · Singapore

• Part of the Improvement team functions as internal consultants to all other business units in the bank, to embed service culture, improve operational excellence and increase innovation.
• ● Successfully embedded service culture in the Consumer Banking Operations department in Singapore,
• consisting of over 700 staff in about 72 teams as part of overall change strategy for the bank.
• ● Facilitated teams to follow through on staff-led initiatives to improve team performance and service
• levels. In Dec 2013, 83% of teams reported significant improvements in daily operations.
• ● Assisted in integrating all intervention methodologies to provide a consolidated approach to operational excellence in the bank. Methodologies include LEAN IT, Human-Centred Design and
• process-improvement methodologies.

Jan 2011 – Dec 2012 · 1 yr 11 mos · Singapore, Singapore

• Work with clients to understand organizational goals and training needs. Prepare bids and proposals for potential clients. Deliver experiential training courses related to service culture, personal mastery, teambuilding and leadership. ∙
• ● Facilitated over 15 workshops to various Government Linked Organizations and Government Agencies.
• JurongHealth, one of our clients, was second in the overall satisfaction scores for public hospitals in 2011.

Aug 2009 – May 2011 · 1 yr 9 mos · Singapore

• Grossed 22% profits using self-developed trading strategy that developed specifically for the Singapore stock market between Apr to Dec 2010 using only equity counters and long side trades.
• Prepare and deliver reports on technical analysis and recommendations for penny counters, blue chips, ETFs and warrants, and other products listed on the main board
• ● Keynote speaker for Asia Investors Convention and Exhibition 2010 on Singapore financial market outlook.
• ∙ Appeared on TCS 8, 早安你好, to speak for investors education, and wrote a weekly column on the Today newspaper on portfolio management and trading using warrants and CFDs.
• Developed and delivered 3 technical analysis training for successful trading to retail investors and industry professionals

Nov 2006 – Aug 2009 · 2 yrs 9 mos · Singapore

• Manage operations of a company that turned over about S$400,000 in revenue annually from managing and marketing seminars and workshops. Develop relationships in the financial industry to create opportunities for financial education and wealth management
• ● Managed all ATL, BTL and social media presence for the company.
• ● Developed and rolled out operational structure, financial and legal reporting for the company
• ● Developed and delivered over 30 workshops and trainings on trading and technical analysis lasting from two hours to three days

Aug 2004 – Nov 2006 · 2 yrs 3 mos · Singapore

• Work with country partners in the financial sector to establish strong working relationships. Create and market new products and services to meet demands for financial education. Establish strong relationships with clients and customers to ensure a sustained revenue stream
• ● Grew company from 2 to a staff of 18 in Singapore, Indonesia and China, working with local and regional business partners for the promotion and execution of seminars and workshops on trading and
• investments
• ● Developed over 20 different courses to meet the financial goals, expertise level and profile of participants of 3 countries

Apr 2004 – Aug 2004 · 4 mos · Singapore

• Fast‐Track management trainee program
• Job rotation to all departments in both APB Singapore, and the
• regional headquarters to intimately understand how the
• company functions.

Oct 2002 – Oct 2003 · 1 yr · Singapore

• Manage an initiative that moves the construction industry in
• Singapore from manual to online submission for authority approval.
• Design and run training seminars on online submission for engineers, architects and draftsmen.
• Manage the conversion of internal workflows and processes to
• accommodate online submission and approval.
• Improve and troubleshoot hardware and software bugs with the designers of the system.