Aug 2023 – Present · 2 yrs 9 mos

• Maintains communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity. Formulates recommendations and provides feedback to management regarding operational policies and procedures. Maintains control over audit procedures to ensure compliance with controls. If weaknesses are identified, reports them to the Sr Manager of Regional Branch Services. Assists in ensuring that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. Monitors office activity, including number of transactions, loan volume, sales volume, etc. Holds responsibility for auditing all new membership cards and for compliance before cards are signed by the Branch Membership Chairman. Deviances from procedure will be documented by the Sr Manager of Regional Branch Services and reviewed with staff. Maintains knowledge of the Credit Union's products and services in order to efficiently train and motivate staff to cross-sell. Provides training to staff in regard to operations and policies. Schedules, supervises, and motivates branch staff in an effort to maintain optimal member service satisfaction levels. Coaches staff to fulfill business plan goals. Assists in evaluating staff's work performance by helping to prepare and deliver annual reviews and performing coaching sessions. Monitors quality of service for members and ensures that employees are maximizing opportunities to sell products. Assists in managing the security and safety of the branch, by analyzing security and safety policies and procedures. Alerts staff of any changes. Assists in the interviewing, hiring and training of new tellers and member service team members. Represents and promotes the Credit Union within the business community.

Aug 2020 – Aug 2023 · 3 yrs

• Imparted information on gold loan goods and services while interacting with clients in a courteous and professional manner. Assisted clients comprehend loan conditions, interest rates, and available repayment alternatives. Participated in promotional campaigns to promote cross-selling initiatives and achieve sales targets. Supported clients with digital banking services, such as ATM use, mobile banking, and internet banking. Recommended the use of digital channels and offered advice on how to resolve typical problems with digital banking. Retained in current on the bank's products, services, and special offers with the objective of giving clients accurate information. Provided product tours and described the characteristics and advantages of several financial services. Maintained up-to-date and correct transaction documents and customer records.

Jan 2020 – Aug 2020 · 7 mos

• Directed, advised, and mentored branch employees in order to help them achieve the company's goals. Established and carried out plans for expanding the portfolio of gold loans and reach branch sales goals. Controlled all facets of the branch's operations, including cash management, gold loan processing, and customer service. Represented the bank in the local community through participating part in events and establishing connections with regional stakeholders. Maintained branch budgets, maintained control on expenditures, made sure that financial goals were achieved.

Apr 2018 – Dec 2019 · 1 yr 8 mos

• Supervised and directed a group of junior assistants, offering direction and assistance in day-to-day tasks. Managed daily operations of the gold loan division, guaranteeing efficient client service and a smooth workflow. Conducted regular team meetings to ensure effective communication and alignment with organizational goals. Handled the portfolio of gold loans, including its disbursements, repayments, and renewals. Prepared and inspected financial records regarding the portfolio of gold loans.

Sep 2017 – Mar 2018 · 6 mos

• Carried out a comprehensive appraisal of gold items pledged as loan collateral and used evaluation methods and instruments to determine the gold's precise worth. Throughout the gold loan evaluation process, I made sure that bank regulations and procedures were followed. Professionally engaged with clients, offering guidance and details on gold loan goods and services. Accurately and efficiently handled financial transactions in compliance with established protocols. Cooperated with support staff and executive management.

Sep 2017 – Present · 8 yrs 8 mos · Rajpura, Punjab, India

• gold loan sale, team handling, branch operation, life insurance, health insurance, working as a branch manager in fedbank financial services ltd

Sep 2017 – Sep 2025 · 8 yrs · Rajpura, Punjab, India

• gold loan sales and operations work, working as a manager in fedbank financial services ltd.