Gaurav Matta

CEO

Delhi, India13 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in team leadership.
Expertise in customer experience management.
Strong strategic planning capabilities.

Stackforce AI infers this person is a Customer Experience and Team Leadership expert in the B2C service industry.

Contact

Skills

Core Skills

Customer ExperienceTeam LeadershipCustomer ServiceCustomer Retention

Other Skills

Customer SupportStrategyCredit Card Transaction ProcessingStrategic PlanningPassionate about WorkBusiness StrategyTeam SpiritCustomer SatisfactionTeam MotivationTeam CoordinationTeam BuildingLeadershipTeam ManagementTeamwork

Experience

13 yrs 9 mos

Total Experience

3 yrs

Average Tenure

8 yrs 1 mo

Current Experience

Fareportal

Team Lead

Mar 2018 – Present · 8 yrs 1 mo · Gurugram, Haryana, India

Customer RetentionCustomer SupportCustomer ExperienceCustomer ServiceStrategyCredit Card Transaction Processing+12

Midas portal services private limited

Team Lead

Jan 2018 – Mar 2018 · 2 mos

Customer SupportCustomer ExperienceCustomer ServiceStrategyStrategic PlanningPassionate about Work+10

Open mind services limited

Team Lead

May 2015 – Jan 2018 · 2 yrs 8 mos · Gurugram, Haryana, India · On-site

Customer RetentionCustomer SupportCustomer ExperienceCustomer ServiceStrategyStrategic Planning+11

Gls infra

Assistant Manager

Jul 2014 – May 2015 · 10 mos

Customer RetentionCustomer SupportCustomer ExperienceCustomer ServiceStrategyStrategic Planning+11

Pivotal infrastructure

Assistant Manager

Jan 2013 – Jul 2014 · 1 yr 6 mos

Customer RetentionCustomer SupportCustomer ExperienceCustomer ServiceStrategyStrategic Planning+11

Bmr realtors

Assistant Manager

May 2012 – Jul 2014 · 2 yrs 2 mos

Customer RetentionCustomer SupportCustomer ExperienceCustomer ServiceStrategyStrategic Planning+11

Education

Bharati Vidyapeeth

Bachelor of Business Administration - BBA

HAPPY MODEL SCHOOL

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