Manvi Grover

Operations Associate

Gurugram, Haryana, India10 yrs 4 mos experience
Most Likely To Switch

Key Highlights

  • Proven expertise in strategic planning and execution.
  • Led a team of 25-30 members in ORM.
  • Strong business acumen with 9 years of experience.
Stackforce AI infers this person is a Customer Engagement and Operations Management professional in the B2C industry.

Contact

LinkedIn

Skills

Core Skills

Customer EngagementLeadershipProject ManagementBusiness DevelopmentCustomer Service ManagementBusiness Management

Other Skills

Organization SkillsCommunicationCustomer SupportCustomer RetentionBusiness Relationship ManagementTeam LeadershipCustomer Journey MappingCustomer LoyaltyCustomer ExperienceWritten CommunicationCustomer Service OperationsPeople ManagementCross-functional Team LeadershipMarketingSocial Media

About

A diligent and result-driven professional with strong business acumen and proven expertise in strategic planning and execution. With 9 years of progressive experience from Executive to Manager, I bring deep experience in customer engagement and leveraging insights to strengthen customer relationships. Currently leading a team of 25–30 members handling online reputation management, overseeing end-to-end operations, managing crisis situations, and implementing automation initiatives to streamline processes and reduce manual effort.

Experience

10 yrs 4 mos
Total Experience
1 yr 5 mos
Average Tenure
2 yrs 8 mos
Current Experience

Blinkit

Assistant Manager- ORM

Aug 2023 – Present · 2 yrs 8 mos · Gurugram, Haryana, India · On-site

Organization SkillsCommunicationLeadershipCustomer SupportCustomer RetentionCustomer Engagement

Licious - born to meat

ORM Lead & Email Lead (Operations)

Jul 2021 – Aug 2023 · 2 yrs 1 mo · Bangalore Urban, Karnataka, India · On-site

  • Channelizing the process flow to handle Social Media Mentions.
  • Channelizing the escalation process and matrix to resolve customer concerns.
  • Driving team's FRT & ART
  • Drives team's performance.
  • Red Alert customer grievances.
  • Try to fix the problems related to tech and process changes requirements.
  • Try to ease-out the work culture of our team members.
Organization SkillsCommunicationBusiness Relationship ManagementLeadershipTeam LeadershipCustomer Journey Mapping+12

Winuall

Assistant Manager

Jan 2021 – Jul 2021 · 6 mos · Bangalore, Karnataka, India

  • Responsible for driving revenue.
  • Responsible for end to end customer journey and experience.
  • Client's Presentations.
  • Relationship management.
CommunicationBusiness Relationship ManagementCustomer Journey MappingCustomer Service ManagementProject ManagementCustomer Loyalty+5

Rics

Training Development Executive

Feb 2020 – Jan 2021 · 11 mos · Gurugram, Haryana, India

Business Relationship ManagementBusiness ManagementCustomer Journey MappingCustomer Service ManagementCustomer EngagementProject Management+6

Oyo life india

2 roles

Social Media Specialist

Feb 2019 – Jan 2020 · 11 mos

CommunicationBusiness Relationship ManagementCustomer Journey MappingCustomer Service ManagementCustomer EngagementProject Management+9

Revenue Manager Oyo Life

Sep 2018 – Feb 2019 · 5 mos

Business Relationship ManagementBusiness ManagementCustomer Service ManagementCustomer EngagementCustomer LoyaltyCustomer Experience+6

Indiamart intermesh limited

Assistant Manager

Nov 2017 – Jul 2018 · 8 mos · Greater Noida

Business Relationship ManagementCustomer Service ManagementCustomer EngagementCustomer LoyaltyCustomer ExperienceCustomer Service Operations+1

Optimal transactional pvt ltd

Business Sales Associate

Aug 2015 – Oct 2017 · 2 yrs 2 mos · Noida Special Economic Zone

Business Relationship ManagementBusiness ManagementCustomer LoyaltyCustomer ExperienceMarketingCustomer Engagement

Education

Maharaja Agrasen College- Delhi University

BCom - Bachelor of Commerce

Jan 2014 – Jan 2017

Indira Gandhi National Open University (IGNOU)

Master Of Commerce(MCOM) — Commerce

Jan 2018 – Jan 2020

Bharat National Public School

High School

Jan 2013 – Jan 2014

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