Mannat Arora

Associate Consultant

Noida, Uttar Pradesh, India4 yrs 6 mos experience

Highly Stable

Key Highlights

Expert in Adobe Creative Cloud technical support.
Proven track record in troubleshooting complex issues.
Strong background in cyber security and data science.

Stackforce AI infers this person is a Technical Support Specialist with a focus on SaaS and Cyber Security.

Contact

Skills

Core Skills

Technical SupportAdobe Creative CloudIncident ManagementActive DirectoryCyber SecurityMilitary TrainingData Science

Other Skills

Mac OS troubleshootingAdobe PhotoshopAdobe Illustratoradobe admin consoleCisco AnyConnectRSA authenticationVPN connectivityServiceNowCitrixVMwareIvantiNetwork TroubleshootingOneADSplunk CloudAccess 360

About

Technical Support Consultant at Adobe, supporting global enterprise customers using Creative Cloud for Enterprise (CCE). I work across 20+ Adobe Creative Cloud applications, helping admins and users resolve technical issues, manage licenses, and maintain smooth product experiences. I specialize in troubleshooting application-level, sync, installation, and access issues, along with assisting enterprise admins in the Adobe Admin Console with user provisioning, SSO/SAML support, and license management. My focus is to provide accurate, timely, and customer-centric solutions while maintaining high service quality. With experience in service desk operations and remote technical support, I enjoy simplifying complex issues, documenting learnings, and contributing to process improvements. I’m passionate about delivering exceptional user experiences and continuously improving my technical and product expertise.

Experience

4 yrs 6 mos

Total Experience

2 yrs

Average Tenure

6 mos

Current Experience

Adobe

Senior Technical Support Consultant

Nov 2025 – Present · 6 mos · Remote

Supporting enterprise customers across 20+ Adobe Creative Cloud applications including Photoshop, Illustrator, InDesign, XD, Acrobat, Premiere Pro, After Effects, and more
Troubleshooting installation, update, cloud storage, sync, and Creative Cloud desktop app issues
Assisting enterprise admins with Adobe Admin Console operations, user provisioning, license assignments, and entitlement issues
Handling service desk tickets via calls, email, and chat with accurate, step-by-step resolutions
Supporting SSO/SAML login issues and access challenges faced by enterprise teams
Collaborating with senior engineers for escalated cases and complex application issues

Mac OS troubleshootingAdobe PhotoshopAdobe IllustratorAdobe Creative Cloudadobe admin consoleTechnical Support

Hcltech

2 roles

L1 Technical support Engineer

May 2025 – Nov 2025 · 6 mos · Hcl Noida sector -126

Support secure remote access via Cisco AnyConnect, RSA authentication, and VPN connectivity.
Handle shared drive and home drive issues, ensuring smooth file access for users.
Manage virtual desktops (Citrix, CA2, VMware, MyWorkspace) including resets, session termination, and performance fixes.
Work on incident management through ServiceNow, ensuring timely resolution and user satisfaction.
Tools used: ServiceNow, Citrix, VMware, Active Directory, MBAM Portal, Ivanti, Absolute, Aternity Scripts, Plunk, ITSD KYC, Director Portal

Cisco AnyConnectRSA authenticationVPN connectivityServiceNowCitrixVMware+4