Jun 2020 – Mar 2021 · 9 mos · Bengaluru, Karnataka, India

• Role Highlights:
• Reported directly to the CEO, overseeing the entire engineering organization (Development, QE, SRE) and the technical support team.
• Led the development and scaling of multiple products, including a SaaS-based B2B Inventory and Order Management System that seamlessly integrates external business backends with leading marketplaces such as Flipkart, Myntra, Ajio, and Amazon.
• Key Accomplishments:
• SaaS Platform Transformation: Transitioned from a single-instance-per-customer model to a multi-tenant SaaS platform, achieving a 50x scale increase while reducing cloud costs by over 40%.
• Operational Efficiency: Delivered product innovations that reduced warehouse order processing time by more than 30%, significantly improving customer operations.
• Strategic Technology Decisions: Led the build vs. buy evaluation of software systems for the Lee/Wrangler license business, acquired by Ace Turtle, ensuring alignment with business goals and long-term scalability

Aug 2019 – Apr 2020 · 8 mos · Bengaluru Area, India

• Role Highlights:
• Reported directly to the CEO, developed a conversational e-commerce platform enabling businesses to seamlessly discover, connect, and transact with one another.
• As a core member of the founding team, established a high-performing organization by hiring key talent across product management, engineering, program management, and DevOps.
• Delivered multiple products from concept to production, including:
• The customer-facing SOLV app for streamlined transactions.
• An app tailored for the Sales team to enhance field operations.
• A website for the Customer Support team to validate and onboard customers efficiently

Jun 2018 – Aug 2019 · 1 yr 2 mos · Gurgaon, India

• All Customer interaction channels | Android, iOS app and Website | Payments | Integration with Wynk music app | 5m DAU | AI/ML | Voicebot | Chatbot | Payments system | Engineering Excellence
• Role Highlights:
• Reported directly to the Global CIO, leading a team of 125+ members.
• Oversaw the development and operations of the Airtel mobile app, website and payments system serving over 5 million users daily.
• Managed critical backend applications, including the payment system, ensuring seamless customer experiences at scale.
• AI/ML Vision:
• Spearheaded the creation of an AI-driven customer service application that automatically diagnosed and resolved customer issues, reducing average hold time by 30%.
• Built and scaled an AI/ML team that developed key innovations, including:
• Airtel Chatbot, Voicebot, and OCR: These tools, deployed in the Airtel Store app, handle 10 million+ transactions per month, streamlining onboarding processes and achieving annual cost savings of ₹25 crore.
• Voicebot Innovation: Designed a solution that converted voice to text and subsequently text to intent, with the goal to significantly reduce call volumes to agents.

Apr 2016 – Jun 2018 · 2 yrs 2 mos · Bangalore

• Ideated and implemented Lenskart Lite - a microApp that allows e-commerce without internet!
• As Head of Storefront engineering, I was responsible for the Lenskart Android app, iOS app, Website, mobile site and the Point-of-sale iPad app. I migrated Lenskart systems from monolithic Magento to Micro-services. This lead to much higher availability, 10x scalability and improved the feature development. I launched several new business features like Wallet, Loyalty program and Referral program. I hired and doubled the tech team within 6 months of joining.

Mar 2015 – Apr 2016 · 1 yr 1 mo · Bengaluru Area, India

• I was responsible for the Myntra Mobile apps and website. I built the new version of the app that focused on the cusp of Content, Commerce and Community.
• I built a Fashion Feed (similar to Facebook feed) that delivers personalized content (Article, videos, photos, Updates, Question/Answer, Images and Products) to users. I built new product features like Social network, Influencer platform, Shots (photo sharing), collections, StyleForum (quota-like)

Sep 2014 – Jul 2018 · 3 yrs 10 mos · Bangalore

• I was the founder of CLinkR. CLinkR helps discover new connections and reference people within your trusted 2 degree network. CLinkR is a mobile app that helps find shared connections within your friend's network. It is a personalized trusted network. CLinkR helps users connect to get references and suggestions from folks we can trust. From business introductions that count to getting the best electrician for a special job, from folks we can trust. I built team that included dev, product and marketing. I launched the product within 6 months of envisioning it.

Apr 2011 – Dec 2014 · 3 yrs 8 mos · Bengaluru Area, India

• Senior Engineering Manager for Yahoo Search Distribution and Yahoo Media Sites.
• I managed team in Bangalore, Atlanta and Sunnyvale. Yahoo Toolbar was a $300 million product built on multiple stacks for different browsers. I moved these to a common stack for IE, Chrome, FF and Safari. I was responsible for roadmap, strategy, team management, hiring, delivery.
• Prior to Search Distribution, I was the EM for the Yahoo Entertainment sites - Movies, Music, TV and omg! (revenue ~ $150m). I was responsible for building the features for these sites to increase UU, PV and time-spent on the time and also revamping the platform.
• Prior to the Entertainment revamp, I led the modernization of multiple Yahoo sites (TV, Games, Lifestyles, and Weather) from legacy platforms to a modern publishing platform.
• I received 2 defensive publications during my time here.

Aug 2009 – Apr 2011 · 1 yr 8 mos · Bangalore

• Successfully transitioned the product from US to India and delivered of the next generation of Reporter and sustained the existing versions.
• Setup a new dev team to manage the product
• worked with the Product manager to define the strategy for the next version, defining the business requirements
• worked with the team to translated these into functional specifications, designs estimations, resource planning, identification of risks and issues and execution of the project
• worked with the Support and field engineers to sustain the existing versions of Reporter
• stakeholder management, budget planning and day to day running of the team
• started and led several initiatives in the organization
• hiring, budgeting, planning, performance management
• scrum master
• Achievements: Successfully transitioned the product from Draper, US to Bangalore, and delivered the
• next version of Reporter within a year of taking over the role. This has resulted in increase in the bottom-line for the company.

May 2006 – Apr 2010 · 3 yrs 11 mos · London

• Co-founder at Indiplan Ltd. Indiplan provides business consulting to helps companies through transition and specializes in the tech and financial domain. Worked for several fortune 500 clients including T-Mobile, Travelex, AOL, Barclays and BSkyB.
• Client : Barclays Wealth: Aug 2007-Dec 208
• Responsible for the delivery of the Workflow Management system for Barclays Wealth. I am helping Barclays Wealth to transform its payments application to scale to be a 700 user, multiple locations application. There is an increasing trend towards Private banking, and this transition will help Barclays pioneer and lead this market space. I am helping Barclays expand this programme globally to India and Singapore, providing cost-benefits and resilience in the 2008 banking turmoil.
• Client: AOL: July 2006 - Aug 2007
• Design and Development of the Broadband Management System for AOL using Agile methodology.

Jan 2002 – Sep 2005 · 3 yrs 8 mos

• Worked as a Software engineer, building applications for top clients like Nextel. British Petroleum and British Government

Sep 1999 – Jan 2002 · 2 yrs 4 mos

• Worked as a software developer for top products like Microsoft SQL Server, Embarcadero and Viador. Worked on many search engine integrations