Shakshi Khandelwal

Operations Associate

Bengaluru, Karnataka, India6 yrs 10 mos experience

Highly Stable

Key Highlights

Proven management skills in customer service.
Experience in comparative analysis in financial services.
Strong analytical skills with a focus on customer satisfaction.

Stackforce AI infers this person is a Customer Service Manager with experience in Fintech operations.

Contact

Skills

Core Skills

ManagementCustomer Service

Other Skills

Customer Escalation ManagementCustomer SatisfactionComparative AnalysisCustomer HandlingMicrosoft WordAnalytical SkillsMicrosoft OfficeTeam Management

Experience

6 yrs 10 mos

Total Experience

6 yrs 10 mos

Average Tenure

6 yrs 10 mos

Current Experience

Groww, india

5 roles

Manager - Customer Service

Promoted

Aug 2023 – Present · 2 yrs 9 mos

ManagementCustomer Escalation ManagementCustomer SatisfactionCustomer Service

Assistant Manager

Aug 2022 – Jul 2023 · 11 mos

Team Leader - Social Media at Groww

Aug 2021 – Sep 2022 · 1 yr 1 mo

Investment Advisor

May 2019 – Jul 2021 · 2 yrs 2 mos

Mutual Fund Analyst

Apr 2018 – Jun 2018 · 2 mos · Bangalore

Trainee in Operations
Groww is an India-based Y Combinator backed online investment platform. Groww allows investors to open an account
electronically and transact in mutual funds online.
Active part of Operations team which helped me gain knowledge and experience on how the company handles their
customer base.
Performed comparative analysis of the documented information provided by the customers on mutual funds and competitive/differentiation analysis with other stakeholders in the market share.

Reliance securities

Intern

Jun 2016 – Jul 2016 · 1 mo · Bhubaneshwar Area, India

Reliance Securities is a broking arm of Reliance Capital. As a trainee with reliance securities, I have had my first exposure and understanding on Stock Market and different Shareholders in the market. This helped me to understand how the comparative analysis with competitors helps the firm addresses the grey areas to extract the best business.