Ravi Singh

CEO

Houston, Texas, United States27 yrs 7 mos experience

Highly Stable

Key Highlights

28 years of experience in UX and UI design.
Led teams to enhance user satisfaction and business value.
Expert in bridging leadership and delivery teams.

Stackforce AI infers this person is a SaaS UX leader with extensive experience in user-centered design and team management.

Contact

Skills

Other Skills

Usability TestingUser Experience DesignCard SortingFocus GroupsProject ManagementReport WritingInformation ArchitectureUser ExperienceUser-centered DesignUser Interface DesignInteraction DesignHeuristic EvaluationUsabilityUser ResearchEnd User Research

About

I’m a design executive with 28 years of experience in UX, UI, Marketing, Development, Product and User Research. I’ve developed high performing research and design teams at multiple organizations, championed and proven the business value of UX. Both early on and as a manager, I've led teams, energizing them to a common purpose to serve customers and meet business objectives. I enjoy bridging the area between senior leadership and the delivery teams, playing both strategic and tactical roles. Strengths: - Business transformation - Executive leadership and communications - Program, Project and Product Management - Team Building and Mentoring - Professional coaching - Public speaking and presentations

Experience

Conga

Vice President User Experience

Feb 2026 – Present · 1 mo · Houston, Texas, United States · Hybrid

Establish a Research, Analytics, and AI/UX Design program aimed to drive adoption, increase user satisfaction metrics, and improve retention by optimizing a global team to deliver excellent enterprise software experiences across the SAAS portfolio.

Pros

3 roles

Vice President, Design & User Experience

Promoted

Feb 2022 – Feb 2026 · 4 yrs

Positioned company as a Leader in Gartner Magic Quadrant 2021 and 2022 by enhancing usability and adoption rates.
Contributed to 225% revenue growth by establishing research-driven design practices.
Spearheaded a company-wide customer journey transformation, improving engagement from Sales to Support.
Cultivated a design thinking culture, to mature design practices in Sales, Implementation, Marketing and Customer Support.
Conducted enablement sessions, empowering US and EMEA sales teams with impactful demo and presentation strategies.

Sr. Director of User Experience

Jul 2016 – Feb 2022 · 5 yrs 7 mos

Expanded the UX team to 17 global experts, leading the design of cutting-edge cloud-based products.
Facilitated over 800 customer feedback engagements annually to refine product design and functionality.
Introduced a design system, bolstering productivity, quality, and design consistency across applications.
Developed a comprehensive web analytics strategy, enabling data-driven product design decisions.

Director of User Experience

Mar 2013 – Jul 2016 · 3 yrs 4 mos

Established PROS’s first UX research and design practice to drive market differentiation, sales, and user adoption.
Led the multi-year strategic design transition of legacy on-premise solutions to a modern cloud-based platform.
Dramatically modernized interaction design of the enterprise product suite while integrating research practices to ensure impact to customer satisfaction and adoption.

Waste management, inc.

Sr. Manager of User Experience

Mar 2010 – Mar 2013 · 3 yrs · Greater Houston

Founded and led a 10-member UX team, impacting major internal and customer-facing applications to improve operational efficiency and revenue.
Took ownership of the eBusiness program, optimizing a $1.5B online payment system and a $50M eCommerce venture, including revenue responsibility and pricing strategy for SMB.

Reliant energy

Manager of User Experience

Jan 2008 – Mar 2010 · 2 yrs 2 mos · Greater Houston

Pioneered the user-centered design program, significantly improving customer retention, satisfaction, and acquisition.
Achieved a 90% reduction in task failure rates, a 20% increase in user satisfaction, and 111% increase in brand perception through a strategic homepage redesign.
Effectively designed the first Smart Meter energy usage report that persisted over a decade.

Idea integration

Sr. User Experience Designer

Jan 2007 – Jan 2008 · 1 yr

Led the UX redesign of Microsoft’s Digital Advertising Solutions portal for their global salesforce, delivering within an eight-month project timeframe for this $350K contract, and conducted over 150 user interviews globally.
Led design engagements for HP, Snapfish, ATPCO, Methodist Hospital, and clients across diverse sectors.