Dec 2022 – Feb 2023 · 2 mos · Ann Arbor, Michigan, United States

• Administrative Manager
• Directed the practice in coordinating resources and technical efforts of multiple teams to deliver a healthcare service according to plan that meets strategy of the providers. Leadership and development of 4 direct reports with 28 indirect reports.
• Drive the department's strategic plan by organizing, directing, and initiating the supervisory staff within the Medical Center environment on a daily basis
• Directs, coordinates, plans and manages the operational activities, administrative functions, customer relations, and personnel of the Environmental Services department
• Leading and directing responsibility for establishing and maintaining aseptic environmental conditions for large areas within the Medical Center
• Ensure that all infection control, OSHA and Joint Commission (Environment of Care) standards are met
• Develop and maintain appropriate documentation for all regulatory compliance requirements
• Manage the ongoing performance evaluation of assigned staff
• Analyze job requirements including staffing and equipment requirements
• Respond constructively and professional to service requests from patients, staff and visitors
• Initiating process and programs on inspecting equipment to ensure proper use and maintenance
• Directly provide training of supervisors of wide range of subject matter so they can educate staff of the same wide range of subjects
• Perform patient interviews to ensure that quality standards are maintained

Jun 2021 – Dec 2022 · 1 yr 6 mos

• Placed in short term consulting positions through OpTech and other companies at healthcare organizations to help support data analytic project centered on driving customer satisfaction and increase in utilization of programs.
• Consult on best practice to measure and analyze data
• Compile data from a variety of sources and conduct analytics
• Analyze data to support prospective business decisions
• Works closely with operational teams to ensure adherence to compliance requirements
• Summarizes data in a way that is easily ingestible by non-analysts
• Create reports and presents analytics to upper management and executive leadership
• Identify and respond to challenges and initiates the actions needed to resolve the issue

Aug 2020 – May 2021 · 9 mos · Brighton, Michigan, United States

• Directed the practice in coordinating resources and technical efforts of multiple teams to deliver a healthcare service according to plan that meets strategy of the providers. Leadership and development of 3 direct reports with 40 indirect reports.
• Oversaw the preparation and day to day budget including staffing requirements
• Identified, defined, and prioritized, in coordination with process stakeholders, standardization and process improvement opportunities across the end-to-end process
• Performed business process re-engineering, requirements definition, process analysis and design, workflow analysis, and developing as-is and to-be business processes
• Implemented innovative sourcing strategies, and specific recruiting programs and practice to create a pipeline of diverse workforce talent
• Coordinated and direct special projects or programs
• Chaired departmental and interdepartmental meetings
• Compiled, analyzed, and organized data related to clinic activity into reports with recommendations for implementation of improvements
• Coordinated the development and implementation of administrative policies and procedures
• Identified and resolve operational problems, employee grievances and patient complaints
• Consulted with EPIC implementation for new offices

Jun 2019 – Jan 2020 · 7 mos

• Designed and deployed client programs with technology solutions. Strengthened program delivery with clear and consistent communications and addressed expectations at multiple organizational levels. Conducted thorough analyses to execute informed decisions, mitigate risks, and solidify quantifiable achievements. Leadership and development of 6 direct reports with 50+ indirect reports.
• Oversaw the preparation and day to day budgets for ten plus offices totaling 1.5 million and plans, including staffing requirements
• Responsible for the recruitment lifecycle of the Medical Assistant Training Program, including pro-active sourcing, screening, interviewing, and selecting
• Implemented innovative sourcing strategies, and specific recruiting programs and practice to create a pipeline of diverse workforce talent
• Guest lecture for local colleges on interviewing best practices
• Collaborated with senior leadership to attract and retain top talent such providers, office leadership, and patient care team members
• Reviewed and developed process documentation on current processes with a view towards continual improvement
• Performed business process re-engineering, requirements definition, process analysis and design, workflow analysis, and developing as-is and to-be business processes
• Compliance coordinator for local, state, and federal laws pertaining to the hiring process
• Coordinated and direct special projects or programs
• Chaired departmental and interdepartmental meetings
• Compiled, analyzed, and organized data related to clinic activity into reports with recommendations for implementation of improvements
• Coordinated the development and implementation of administrative policies and procedures
• Coordinated clinic improvements, renovations, and cost saving operations for outpatient clinic activity
• Identified and resolved operational problems, employee grievances and patient complaints

Nov 2015 – Jun 2019 · 3 yrs 7 mos

• Responsible for the recruitment lifecycle of the Medical Assistant contingent float pool, including pro-active sourcing, screening, interviewing, and selecting. Including forecasting staff head count for 150 physician offices.
• Oversaw the preparation and day to day budget of $600,000, including staffing requirements
• Coordinated and direct special projects or programs as delegated by Executive Director
• Chaired departmental and interdepartmental meetings
• Compiled, analyzed, and organized data related to clinic activity into reports with recommendations for implementation of improvements
• Public relations with Office Managers and Providers
• Leadership and development of 50+ direct reports
• Consulted on EPIC implementation for new offices
• On-base implementation for Promedica transition to EPIC and onboarding new offices

Jun 2014 – Nov 2015 · 1 yr 5 mos

• Oversaw the preparation and day to day budget of $750,000 including staffing requirements
• Assisted in planning, development and implementation of Clinic Operations goals and objectives
• Coordinated the development and implementation of administrative policies and procedures
• Compiled, analyzed, and organized data related to clinic activity into reports with recommendations for implementation of improvements
• Coordinated and direct special projects or programs as delegated by Executive Director
• Coordinated clinic improvements, renovations, and cost saving operations for outpatient clinic activity
• Identified and resolved operational problems, employee grievances and patient complaints
• Chaired departmental and interdepartmental meetings
• Coordinated major and minor alteration projects related to clinical areas
• Coordinated patient flow in each clinic in partnership with stakeholders
• Developed and monitored the schedules for 30+ direct reports

Apr 2010 – Feb 2014 · 3 yrs 10 mos

• Responsible for implementing and maintaining three cost center budgets totaling $1.5 million
• Responsible for Joint Commission readiness: patient safety
• Developed a gap analysis for new National Patient Safety Goals
• Managed records for the governing agency that engage in an imaging department
• Participated on Corporate compliance council, Safety committee, and Haz-Mat committee
• Project managed the remodeling of department and installations of radiology equipment
• Worked with both Revenue Integrity and Patient Risk to Identify Risk to the Hospital and develop process to minimize those risks going forward
• Performed various root cause analysis on sentinel events and near misses
• Target Zero Master trainer
• Minitab statistical software use

Jan 2005 – Apr 2009 · 4 yrs 3 mos

Apr 2009 – Apr 2010 · 1 yr · Greater Jackson Area

• Implemented innovative sourcing strategies, and specific recruiting programs and practice to create a pipeline of diverse workforce talent
• Collaborated with senior leadership to attract and retain top talent such providers, office leadership, and patient care team members
• Implemented various IT programs across a hospital infrastructure
• IT/IS liaison for the imaging department
• McKesson electronic medical record super user
• Assisted ancillary departments in improving workflow efficiency
• Attended multiple meetings for patient care process improvement
• CIS project manager for digital echocardiography installation

Jan 2001 – Jan 2005 · 4 yrs