May 2021 – May 2022 · 1 yr · Pune, India · On-site

• As a Client Partner for the newly formed Hyperlocal BU at Onlinesales.ai, I was responsible for:
• Owning the commercial success, full accountability and strategic steering of the 0-1 growth for the Hyperlocal BU.
• Building a thorough understanding of the client’s brand, business, customers and competitive landscape to provide strategic guidance in Hyperlocal Marketing.
• Growing revenue by identifying new business, cross-sell and up-sell opportunities.
• Aligning and guiding cross-functional teams - Operations, Product, Digital Media Analysts to deliver on defined client outcomes.
• I managed key customers like Hyundai, Mahindra, Vodafone and L'Oréal.
• Notables:
• Grew Hyperlocal BU Revenue from 0 to > $1M ARR in a year.
• Scaled Marketing Ad Spends across Google and Meta from ~$10K / month to ~$250K / month.
• Closed a cross-sell opportunity with a potential of ~$350K ARR.

May 2020 – May 2021 · 1 yr

• At BizzTalk, our vision is to create a medium for professionals to broaden their business horizons. We do this by delivering quality content from business leaders to professionals.
• If you have an innate desire to learn more about key business functions, tactics and new tech disruptions through business and technology leaders then Join us as we converse with them to learn, understand and gain insights from their experiences.
• We will be speaking with Business and technology leaders across different -
• Roles/ functions
• Industry/ technology &
• Geography

Aug 2018 – Apr 2021 · 2 yrs 8 mos · Gurugram · On-site

• I was hired as the 2nd CSM in India to manage SMB and Mid Market customers for the LinkedIn Sales Navigator product.
• This role was critical as I had to handle a growing base of customers without the business adding additional CS headcount.
• I built an onboarding playbook that helped me scale from 60 to ~250 customers keeping the churn <5% YoY. This playbook later became the blueprint to onboard new customers globally within the LinkedIn Sales Solutions business.
• My core responsibilities included:
• Implementation & Onboarding - Designed a customer onboarding process to deliver customer value at scale. Increased coverage from 60 to 250+ accounts.
• Product Training & Adoption - Delivering in-person/virtual trainings, created scaled assets in the form of videos, cheat sheets, and guides basis customer use cases.
• Renewals & Up-sell - Identify growth opportunities and ensure the customer is seeing success which makes renewal discussions for account managers a non-event.
• Accelerate New Business - Partner with account executives on pilots to prove success to customers before they make an upfront all-in investment.
• Notables:
• FY19 CSM of the year (APAC).
• FY20 CSM Team of the year (Global).
• Average NRR of 135% for FY19 and FY20.
• One of the lowest churns (<5%) for FY19, 20 globally in LinkedIn Sales Solutions.

Apr 2017 – Jul 2018 · 1 yr 3 mos · Pune, India · On-site

• I managed 25 e-commerce brands generating INR 1cr / year of subscription revenue and a marketing spend of INR 4.5cr / year across Google & Meta Ads.
• Roles & Responsibilities included:
• Onboarding - Expectation settings, understanding customer objectives & goals, digital marketing strategy recommendations and campaign launches.
• Product Training & Adoption.
• Product Feedback - Using Voice of Customer program to drive improvements in product and future roadmaps.
• Renewals, Cross-sell & Up-sell.
• Supporting the Business Development Team in closing deals.
• Notables:
• Directly responsible for 5 customer reviews (out of 8) on our Shopify app and 1 Google Case Study.
• Customer Support: Created a FAQ repository and integrated it within chat support to reduce avg. time of response from ~30 mins to ~5 mins for commonly asked customer queries.
• Built a notifications framework in conjunction with product team that helped drive adoption and usage from a weekly adoption of ~35% to ~70%.

Oct 2015 – Mar 2017 · 1 yr 5 mos · Pune, India

• Sokrati - a pioneer in paid marketing services are inclined towards changing the face of digital marketing through their SaaS Product offering. This role involved being a part of Sokrati's Business Development team in order to push this product to Indian and International markets.
• Roles & Responsibilities:
• Demand Generation via cold calling, cold emailing, networking, referrals.
• Conducting Sales calls, product demos, negotiations, closing and nurturing deals.
• Assisting the product teams in developing the product roadmap based on customer inputs.
• Notables:
• Closed the first high ticket value deal for Sokrati’s product offering.
• 3 Deals closed went on to leave a positive review for us on our Shopify app while one deal got featured for a case study in collaboration with Google.

Jul 2015 – Sep 2015 · 2 mos · Pune, India

• I was part of the outbound team that was formed to crack the US e-commerce market.
• Roles and Responsibilities:
• Lead Generation - scouting and identifying e-comm companies through Linkedin, Google, Similar Web, BuiltWith and other sources.
• Lead Research - scrapping out information regarding a company's employee size, estimated sales figure, funding rounds, estimated spends on online marketing etc which were a part of our internal Sales Prospecting criterion.
• Discovering relevant prospects within the identified companies who could be approached by our Sales Team.
• Preparing a database which includes Email/Linkedin IDs, extension/direct lines of the prospects identified.
• Cold emailing identified prospects along with subsequent cold calls in attempts to set up meetings with our Sales Team.
• Additionally
• Running multiple experiments with Cold Emails to come up with best-performing Subject Lines, Body of an email, Tone of an email, Call to Action etc.
• Used Cold Emailing tools/products like Yesware, Outreach and Toutapp for drip campaigns, template analytics, email tracking and more.

Jan 2014 – Jun 2014 · 5 mos · Pune, India

• Tata Motors Limited is India's largest automobile company.
• It is the leader in commercial vehicles in each segment, and among the top in passenger vehicles with winning products in the compact, midsize car and utility vehicle segments.
• The company's manufacturing base in India is spread across Jamshedpur (Jharkhand), Pune (Maharashtra), Lucknow (Uttar Pradesh), Pantnagar (Uttarakhand), Sanand (Gujarat) and Dharwad (Karnataka).
• I joined Tata Motors Pune plant as an intern and was assigned to the HCV/ICV production line with the following projects.
• Analysis of Fuel Leakage in Intermediate and Heavy Commercial Vehicles.
• Analysis of Air Leakage in Intmediate and Heavy Commercial Vehicles.
• My role at Tata Motors was to eliminate/reduce leakages in fuel and air in HCV/ICV
• I worked closely with my mentor and his team and helped reduce fuel leakages by 88% and air leakages by 83%.
• During my role as an intern, I got a thorough idea about fuel and air brake system in trucks, QC tools like FMEA, Pareto analysis, checksheets, flowcharts etc.
• Utilized the opportunity as an intern and explored the engine, gearbox, paint shop, press shop departments as well.