Feb 2022 – Oct 2025 · 3 yrs 8 mos

• Reshaping the entire category of Field Service Management software by leading global R&D teams to develop AI-powered capabilities with Agentforce
• Bringing strategic customers and thought leaders online with agents that can work autonomously to drive successful operational outcomes
• Previously led Field Service Mobile, setting the direction for the company's mobility strategy through innovation in offline experiences, frontline worker adoption, and strategic partnerships with Apple and Google.

Oct 2019 – Feb 2022 · 2 yrs 4 mos

• Product leader for the best mobile solutions in Field Service Management!
• Salesforce Field Service mobile app - enable frontline mobile workers to complete jobs in any environment, including offline
• Visual Remote Assistant - provide customers and frontline workers with immediate assistance over video chat
• Appointment Assistant - offer appointment self-scheduling and real time location updates to end customers

Aug 2018 – Oct 2019 · 1 yr 2 mos

• Driving Salesforce platform's industry leadership in the low-code/no-code app development space with Lightning Apps and Lightning App Builder.

Mar 2016 – Jul 2018 · 2 yrs 4 mos

• Product leader delivering low-code/no-code platform tools to provide Salesforce customers with a best-in-class CRM customization experience
• Product ownership includes Lightning App Builder, a point and click tool for creating apps and Lightning Pages, the platform technology powering customization of our CRM solutions
• Launched GA version of App Builder in the Summer ’16 release

Aug 2014 – Mar 2016 · 1 yr 7 mos

• Delivered a declarative builder tool & platform for customers requiring speed, scale and cost effective deployments of B2C communities
• Launched GA version of Lightning Community Builder in Spring ’15 release
• Drove ISVs to build an ecosystem of component solutions used to create a community

Aug 2013 – Jul 2014 · 11 mos · San Francisco Bay Area

• Manage app solutions providing customers with access to content stored on My Cloud personal cloud storage
• Product Manager for vertically integrated software teams, consisting of web app, mobile app and middleware engineering
• Perform Product Owner role for multiple Agile teams
• Establish guidelines for UX design work across web and mobile platforms
• Responsible for cross platform in-app data collection strategy and analysis
• Source and evaluate global technology and marketing partnership opportunities

Aug 2011 – Aug 2013 · 2 yrs · San Francisco Bay Area

• Product Manager for mobile apps supporting iOS, Android, Windows Phone and BlackBerry
• Apps include My Cloud and WD Photos for WD personal cloud storage products and WD TV Remote control point for media streaming products
• Identified software analytics requirements and analyzed results to support product definitions
• Ownership of UX designer role, including flow diagrams and wireframes
• Composed inbound and outbound marketing materials including positioning documents, marketing and sales training presentations, app storefronts, emails and landing pages

Nov 2009 – Jul 2011 · 1 yr 8 mos · San Francisco Bay Area

• Lead the planning and development of FileMaker database solutions for iPad and iPhone, targeted at beginner level users with business related needs
• Managed the design, deployment and analysis of user surveys producing sample sizes of approximately 1,000 respondents
• Performed A/B tests of monthly e-newsletter
• Drafted copy for landing pages, email campaigns and newsletters
• Developed FileMaker in Business training materials for Apple retail sales channel
• Produced FileMaker Pro 11 introduction video for product launch

Jun 2009 – Oct 2009 · 4 mos · San Francisco Bay Area

• Responsible for creating/launching Competitive Analysis Toolkit product (available at http://www.280group.com/competitive-analysis-templates.htm)
• Components of the product include industry analysis, product comparisons, strategy identification, market reviews, product management, and roadmap development