Jorge Garcia

CEO

Barranquilla, Atlántico, Colombia5 yrs 11 mos experience
Highly StableAI Enabled

Key Highlights

  • Results-driven manager with proven leadership skills.
  • Expert in process optimization and cost reduction.
  • Passionate about Lean methodologies and continuous improvement.
Stackforce AI infers this person is a BPO operations leader with expertise in process improvement and team management.

Contact

LinkedIn

Skills

Core Skills

Team LeadershipProcess ImprovementProject ManagementCustomer Service

Other Skills

Team Leadership & DevelopmentOperational ExcellencePerformance ManagementStakeholder CommunicationEscalation & Problem-SolvingOperations ManagementSupply Chain & LogisticsBudgeting & Cost ControlTeam Leadership & TrainingKPI & Performance MetricsLean & Six SigmaCustomer Service AgentsGenerative AIDMAICProblem Solving

About

Results-driven manager with 4 years of experience optimizing processes, reducing costs, and enhancing efficiency in BPO companies. Proven leader in streamlining workflows, managing cross-functional teams, and implementing data-driven strategies to drive business growth. Passionate about Lean methodologies, quality control, and fostering a culture of continuous improvement.

Experience

5 yrs 11 mos
Total Experience
2 yrs 9 mos
Average Tenure
4 mos
Current Experience

Op360 (officepartners360)

Senior Team Leader

Dec 2025 – Present · 4 mos · Barranquilla, Atlántico, Colombia · On-site

  • Team Leadership & Development, Operational Excellence, Performance Management, Stakeholder Communication, Process Improvement, Escalation & Problem-Solving
Team Leadership & DevelopmentOperational ExcellencePerformance ManagementStakeholder CommunicationProcess ImprovementEscalation & Problem-Solving+1

Hgs - hinduja global solutions

Project Leader

Nov 2022 – Dec 2025 · 3 yrs 1 mo · Barranquilla, Atlántico, Colombia · On-site

  • ✔ Operations Management
  • ✔ Process Improvement
  • ✔ Supply Chain & Logistics
  • ✔ Budgeting & Cost Control
  • ✔ Team Leadership & Training
  • ✔ Project Management
  • ✔ KPI & Performance Metrics
  • ✔ Lean & Six Sigma
Operations ManagementProcess ImprovementSupply Chain & LogisticsBudgeting & Cost ControlTeam Leadership & TrainingProject Management+2

Center source group

Agente del servicio de atención al cliente

Apr 2020 – Oct 2022 · 2 yrs 6 mos · Barranquilla, Atlántico, Colombia · Hybrid

Customer ServiceCustomer Service Agents

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