Nikhil Shingadia

CEO

Bengaluru, Karnataka, India9 yrs 4 mos experience

Highly Stable

Key Highlights

Over a decade of experience in training and customer service.
Expert in developing tailored training programs and materials.
Proven track record of enhancing service delivery standards.

Stackforce AI infers this person is a seasoned expert in Customer Experience and Training within the Telecommunications and BPO sectors.

Contact

Skills

Core Skills

Customer ServiceTrainingCustomer Retention

Other Skills

Program DevelopmentData AnalysisSalesProduct TrainingBusiness DevelopmentCustomer ExperienceCall CentersMobile CommunicationsMobile DevicesManaged ServicesTeam ManagementDirect SalesGSMService DeliveryMobile Technology

About

Certified "Train The Trainer - Master Class" by 'Dale Carnegie' Undergone "High Impact Training Certification" for Training Competencies & "Building Sales Confidence" to achieve maximum ROI and special Training Certification in "Training and People Management With over a decade of professional experience, I have honed a robust set of core competencies, including leadership, business development, and a profound expertise in product training and customer service. My mission was to lead our teams towards excellence, aligning my efforts with the organization's vision for innovation and customer satisfaction. My approach has always been to foster a culture of continuous learning and improvement, ensuring that our diverse perspectives strengthen the team's performance and drive us toward shared goals. During my tenure, I focused on enhancing the effectiveness of our customer service operations and training programs. This involved developing tailored training materials, presenting engaging sessions, and monitoring outcomes for continuous refinement. My commitment to quality assurance and process optimization significantly elevated service standards, earning us commendation for our dedication to exceeding customer expectations.

Experience

Gupio

2 roles

CXO

Promoted

Feb 2026 – Present · 2 mos

Program Manager

Oct 2025 – Present · 6 mos

Samsung india

Deputy Manager

Sep 2022 – Jul 2024 · 1 yr 10 mos · Bangalore · On-site

Customer Service

Vivo smartphone

Head Of Training And Development

Jul 2014 – Apr 2020 · 5 yrs 9 mos · Bengaluru, Karnataka, India

Develop and administer training programs for employees,
Assess training and development needs for organisations, helps individuals and groups develop skills and knowledge,
Create training manuals, presents in-person training sessions, monitor training for effectiveness.

Training

Ab connect

Quality Analyst

Jan 2011 – Jan 2012 · 1 yr · Pune, Maharashtra, India

Analyse service incident data, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CallCenter.
Provides structured and timely recommendations; verbal and/or written feedback to CSR’s
Performs mock calls with new hires post-training to determine readiness for moving into support.
Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
Use customer service expertise to assess existing practices and procedures for process improvement opportunities with all CallCenter executives

Hutchison 3g

Retention Specialist

Oct 2010 – Nov 2011 · 1 yr 1 mo

Develop new strategies for customer retention activities
Respond to customer queries and address service complaints in a timely manner
Work with Sales Manager in implementing sales promotion activities
Track contracts that are soon to be expired and contact customers for renewals.
Develop product presentations and demonstrations to customers
Analyse customer feedbacks and develop new techniques to ensure customer retention
Perform customer negotiations and reach a fair conclusion from both business and customer perspectives