Mar 2010 – Jan 2013 · 2 yrs 10 mos

• Defined project governance methodology for Managed Service Program spanning across 4 locations, with 24X7 support on BSS Systems services for an Australian based customer
• Implemented ITIL based framework for running Operations and L2 support
• Defined and Implemented new 84 SLA based regime to deliver against business KPIs for IT
• Governed implementation of BMC Suite of products for running Managed Service Program and ITIL based framework
• Implemented Service Improvement methodology for achieving 10% year on year efficiency gain
• Setup Offshore Delivery Center and governed 70:30 Offshore: Onsite model to meet Customer and TechM financial goals without having to drop throughput of system
• This role was onsite with Australian work permit.

Mar 2009 – Present · 17 yrs 1 mo

• Developed the governance structure and processes, created and implemented a Sustainability Framework of Corporate Policies and standards in line with national and international standards.
• Regularly communicate with the members of the board on the key sustainability issues and their potential business impact.
• Created a common vision for the company, identify opportunities to demonstrate how sustainability creates competitive advantages and provide with a more fulsome picture of the consequences (both negative and positive) of a business decision.
• Created the Sustainability BSC targets of the senior business leader on Yearly basis
• Devised a voluntary Green Marshall Program of green ambassadors for various green initiatives within Organization
• Devised a methodology to develop a carbon price and have implemented carbon pricing in the system
• Engage with the external stakeholders including investors, supply chain partner, govt. agencies, and academicians and gather their input to bring the outside view internally.
• Fulfill the statutory requirements (such as SEBI, Ministry of Corporate Affairs) of serving as the person in-charge of the business responsibility, as well as publishing (BRR) for the company, along with the integrated reports with CDSB, GRI, TCFD framework on yearly basis.
• Brought in YoY improvement in ESG policies and implemented the changes/updates
• As voice of sustainability regularly engage with the internal business units to educate executives about the sustainability issues and their impact. Become a change agent to integrate Sustainability in the Business Strategy.
• Collate the GHG Emission data on the yearly basis and get it assured from the third party auditors on yearly basis for the reporting
• Responsible to develop and monitor projects for reduction of Carbon Emissions.
• Ensure the regulatory requirements are fulfilled from the compliance perspective. Green certifications like OHSAS 18001 are acquired for the owned campuses.

Mar 2007 – Present · 19 yrs 1 mo

• Program Management of Vice Chairman’s Office including scheduling of Reviews, presenting MIS reports on finance, projects and support functions. Preparation of presentations and managing internal and external correspondence. Outlining Risk and Opportunities and working on the roadmap/ road ahead.
• Enhance Brand Reputation, making disclosure that are accepted across our clients, stimulating the internal projects with business proposals/cases.
• Post-merger of Mahindra Satyam and Tech Mahindra, independently worked to integrate the policies and processes across two organizations.
• Lead the Customer Experience Management in the organization and manage the NPS of the organization and key customer escalations.