Nirant Zanzote

Operations Associate

United States3 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Proven expertise in data analytics and reporting.
Led successful customer migration project saving $20,000.
Optimized CRM processes boosting sales efficiency by 20%.

Stackforce AI infers this person is a Data Analyst with expertise in SaaS and IT Services.

Contact

Skills

Core Skills

Salesforce Crm AnalyticsData AnalysisProject ManagementBusiness Analysis

Other Skills

Reporting & AnalysisSalesforce ReportingSQLSalesforce.com AdministrationSOQLSalesforce Sales CloudRobotic Process Automation (RPA)PandasPower AutomateExcelTableauExcel PivotSharePointMicrosoft SQL ServerInformation Technology

About

Hey, thank you for stumbling upon my profile. I intend to upscale businesses using DATA And how can I do that? I would appreciate your help. I had shifted gears to understand the nuances of business and critical skills in running and evolving them using DATA analytics. Passionate Data Analyst with two years of proven expertise in reporting, analytics, optimization, and automation. Proficient in collaborative environments, delivering actionable insights to internal stakeholders. Eager to leverage my skills and education to drive tangible business outcomes and contribute to organizational success. Are you willing to help me reach my goal? And in that journey together, make this world a slightly better place to live in? Then message me a "Hi"!

Experience

3 yrs 2 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 9 mos

Current Experience

Caelius consulting

Business Operation Analyst

Aug 2024 – Present · 1 yr 9 mos

Drive data management strategies using SOQL queries/Data Loader/Report to maintain CRM hygiene in Salesforce, boosting sales cycle efficiency by 20% and enabling precise forecasting by ensuring accuracy
Built reporting frameworks to track KPIs (adoption, pipeline health by teams and individuals, win rates, high-value accounts, time-to-closure, sales commission) that enabled leadership to focus on critical accounts and increase efficiency across the funnel
Reduced operational debt by establishing a single source of truth for revenue tracking, using a custom object to enable real-time visibility into customer payments and overdue invoices
Analyzed B2B customer and opportunity data (industry verticals, deal types), leveraging segmentation, cohort analysis to identify key revenue-driving trends and optimize sales strategies
Configured validation rules/fields/page layout on Opportunity and Account objects to enforce data integrity in sales pipeline, increasing CRM data accuracy by 92% and saving 30+ hours/month in manual corrections
Streamlined sales administrative processes (Sales territories, Account/Opportunity assignments, quota setting, Proposal/Statement-of-work) to reduce time spent on non-selling activities by 50%
Orchestrated cross-functional collaboration between marketing, sales, customer success, and finance teams to revamp contracts workflows, improving handoffs and reducing friction across the go-to-market revenue cycle
Led a team as Project Manager to successfully migrate over 37k customers from AMS 360 to Applied Epic for an insurance client using an RPA bot, reducing manual effort by 60%, and saving the client $20,000 in labor costs

Reporting & AnalysisSalesforce ReportingSQLSalesforce.com AdministrationSalesforce CRM AnalyticsSOQL+2

Bluebonnet data

Data Analyst

Jul 2024 – Sep 2024 · 2 mos

Ut dallas office of information technology

Data Analyst

Jun 2023 – May 2024 · 11 mos · On-site

Optimized responses and identified gaps in knowledge base through cleansing and pre-processing TeamDynamix data with help Pandas in python, reducing incoming tickets by 30%
Improved on-time delivery service by 18% through process automation and in-depth analysis of purchase orders, inventory, and supplier performance metrics using Power Automate and Excel
Developed strategic Tableau dashboards for executive leaders, facilitating data-driven decision-making
Created and maintained customized knowledge articles, enhancing Knowledge Base utilization for non-technical users and support queues, elevating user engagement by 40%

Business AnalysisData Analysis

The university of texas at dallas

UREC Student Assistant

May 2023 – May 2023 · 0 mo

Accenture

2 roles

Business Analyst

Promoted

Jan 2020 – Feb 2021 · 1 yr 1 mo · On-site

I worked in the Automation and Modern Engineering team at Accenture, primarily in the following units:
Led service enhancement initiatives, decreasing incoming tickets by 18% through chatbot optimization driven by rigorous data analysis of product usage and customer data using SQL queries and Tableau
Optimized ETL process for customer issue data sourced from ServiceNow by leveraging MS Excel Macros and Power Pivots, resulting in a 40% daily time savings for support analysts
Automated end-to-end business workflows via Robotic Process Automation, significantly improving
execution time of API password processes' for 7 internal tools by eliminating 8 hours of manual effort
Fostered collaborated with cross-functional teams and product owners to address recurring product issues, resulting in a remarkable 75% decrease in incoming tickets
Translated business requirements into comprehensive user stories in JIRA, facilitating senior stakeholder communication and provided recommendations for improvements across 4+ products
Elevated user engagement by 40% through the creation and maintenance of tailored knowledge articles, enriching Knowledge Base utilization for non-technical users and support queues

Business AnalysisExcel PivotSharePointMicrosoft SQL ServerRobotic Process Automation (RPA)SQL+4

Application Support Engineer

Aug 2019 – Dec 2019 · 4 mos · On-site

Achieved a 40% increase in user engagement and ensured accurate content accessibility through the creation, modification, and documentation of knowledge articles tailored for non-technical end users and support queues, leading to enhanced Knowledge Base utilization
Lead a support team of 4 in performing functional, manual, and user acceptance testing to ensure the robustness of applications during releases
Collaborated with the software development team to troubleshoot and resolve application issues, typically resolving complex cases within 48 hours
Orchestrated a comprehensive revamp of the application support documentation, enhancing team efficiency and reducing onboarding time by 30%