Oct 2019 – Oct 2025 · 6 yrs · Bengaluru, Karnataka, India · On-site

• Served as Human Resources Director at Rakuten India (Japanese E-commerce Major), I partnered with local and global leaders (APJ region) to deliver impactful HR solutions across diverse business units.
• Key Contributions and Achievements:
• Designed and implemented an overarching HR strategy aligned with Rakuten’s business objectives, addressing talent needs and building organizational capability.
• Implemented succession plans including future-focused role descriptions, competency mapping, candidate assessments, and development plans to groom leaders for expanded roles and accelerate readiness.
• Partnered with leaders to deliver Total Rewards, performance management, talent reviews, and development programs, ensuring follow-through on key actions.
• Drive substantial company-wide structural redesign honoring the requirements of each Business Group.
• Enhance global employer of choice brand by strategically boosting talent brand, increasing recognition by showcasing our award-winning culture and exceptional employee experience through multiple industry recognitions.
• Reinvented the Rewards & Recognition framework to align with organizational values, boosting employee morale and engagement by 20% YoY.
• Improved NPS (+10% In the initial years and maintaining it flat thereafter) and 360-degree assessment scores (Building an action plan for Managers whose scores were below mean of the organization). This data was used as a feeder for succession planning and talent development.
• Led needs assessments for training and talent development through IDP's, enhancing employee performance and addressing skills gaps through learning interventions. The major focus was on AI aligning with the vision of the organization.
• Reduced turnover by introducing an employee experience tool and increasing the touchpoints between employees and my team.
• Chaired the Prevention of Sexual Harassment (PoSH) Committee and led grievance resolution, ensuring compliance and part of Diversity initiative.

Aug 2015 – Oct 2019 · 4 yrs 2 mos · Bengaluru Area, India · On-site

• Drove Employee Engagement, Organizational Effectiveness, and Business Success
• As an experienced HR professional, I have successfully supported 2000+ employees across diverse lines of business as part of North America Consulting (Engineering, Sales & Marketing). My expertise lies in providing strategic HR guidance, led Oracle Women Leadership programs (DEI), and driving organizational effectiveness through tailored solutions and programs.
• Key Contributions and Responsibilities:
• Architected the successful start-up of a $250 million services business, including all aspects of operating model design, total rewards, culture building, leadership selection, performance, labor relations, and change management to Cloud Transformation.
• Analyzed HR trends and metrics to develop and implement solutions, programs, and policies that address business needs.
• Managed and resolved complex employee relations issues, conducting thorough and objective investigations to ensure fair outcomes along with global compliance teams.
• Maintained in-depth knowledge of legal requirements related to employee management, reducing legal risks and ensuring compliance in partnership with the legal team.
• Delivered performance management- Talent Review Board, including coaching, counseling, career development, and disciplinary actions, to enhance employee and leadership effectiveness.
• &Implemented Job Architecture for Digital Marketing team along with total rewards team.
• Re-architected high potential training program as part of succession management. These fundamental changes improved diversity representation on management track by 20% and improvised 'management effectiveness’ scores from eNPS.
• Led initiatives in restructuring, workforce planning, organizational redesign, and succession planning to align talent strategies with business objectives.
• Identified training needs for business units and individual executive coaching requirements, ensuring targeted development opportunities.

Nov 2014 – Aug 2015 · 9 mos · Bangalore · On-site

• Global HR Leader | Talent Acquisition| Driving Strategic Alignment and Workforce Analytics
• As an experienced HR professional, I specialize in aligning HR strategies with global business objectives to deliver impactful and scalable solutions. With expertise spanning workforce planning, HR analytics, talent development, and employee engagement, I have successfully supported domestic and international teams across regions, including the U.S., Japan, Europe, and Latin America.
• Key Contributions and Achievements:
• Strategic HR Alignment: Partnered with global business leaders to align HR strategies with organizational goals, ensuring the delivery of feasible and effective HR services.
• Workforce Planning: Collaborated with business heads to plan and budget manpower requirements for domestic and international teams on a monthly and quarterly basis, ensuring optimal resource allocation.
• Talent Acquisition: Led hiring initiatives for the Bangalore business unit, ensuring the recruitment of top talent to meet organizational needs.
• HR Analytics and Reporting: Designed and managed comprehensive HR dashboards and reports, including attrition analysis, succession planning, engagement and satisfaction indices, performance tracking. Delivered actionable insights to drive data-informed decision-making.
• Talent Development: Spearheaded competence-building initiatives for domestic and international teams, fostering a culture of continuous learning and growth.
• Performance Management: Managed the Annual Performance Management System (PMS) for global teams, ensuring fair and transparent evaluations that align with organizational objectives.
• Employee Engagement: Drove employee engagement initiatives to enhance retention, boost morale, and strengthen the connection between employees and the organization.
• With a strong focus on HR analytics, strategic alignment, and talent development, I am passionate about creating high-performing, engaged teams that drive business success.

Sep 2008 – Sep 2013 · 5 yrs · Bengaluru Area, India

• HR Leader | Driving Workforce Motivation, Operational Efficiency, and Strategic HR Solutions
• During my tenure at Accor, I successfully led the development and implementation of HR strategies that fostered a highly motivated workforce and streamlined operations. My focus on aligning HR practices with organizational goals enabled the delivery of impactful solutions that supported business growth and employee satisfaction.
• Key Contributions and Achievements:
• Strategic HR Leadership: Designed and implemented HR strategies that enhanced workforce motivation and operational efficiency, contributing to the overall success of the organization.
• Recruitment Excellence: Established recruitment and screening systems for new hotel openings, ensuring compliance with labor laws and organizational regulations while attracting top talent.
• HR Metrics and Analytics: Prepared and submitted key HR metrics, including turnover rates and personnel inventories, to support data-driven strategic decision-making and workforce planning.
• Employer Branding: Supported the organization in multiple industry certifications like "Great Places to Work" et al.
• With a strong focus on compliance, operational efficiency, and employee engagement, I am passionate about creating HR frameworks that drive organizational success and foster a positive work environment.