May 2022 – Jan 2026 · 3 yrs 8 mos · Gurugram

May 2021 – Apr 2022 · 11 mos · Noida, Uttar Pradesh, India

• Launched and validated MVP from idea to launch for the scoring analytics SaaS solution within the first three months of joining
• Worked closely with the Product VP and Product Head on defining the product vision
• Leading product team with the product-led growth mindset
• Running experiments, managing objective-driven roadmap, stakeholder management, and metrics tracking
• Leading product improvements with product discovery and goal

Jan 2018 – May 2021 · 3 yrs 4 mos

• Led SaaS BI solution development from MVP to Phase-1 launch
• Built information security management (ISO/IEC 27001) solution from idea to launch
• Executed POC for Power BI embedded reporting with the HTML coding
• Developed 50+ Power BI dashboards with advanced DAX calculations
• Worked with CPO on the product vision, objective-based roadmap, and metrics
• Worked on clients' requirements with the problem-solving approach

Jan 2016 – Dec 2017 · 1 yr 11 mos

• Led the governance portal's 10+ solution implementations
• Optimized the product and user experience based on the implementations feedback
• Created API integration with Power BI, SharePoint, and Nintex
• Created advanced analytics and automated workflows using SharePoint and Nintex
• Led clients workshops for product awareness and managed surveys
• Evaluated clients' requirements and feedback received from various channels.

May 2012 – Dec 2015 · 3 yrs 7 mos

• Worked on 30+ client projects and the client billable work
• Travelled to USA and China for the training to the client and product workshops
• Collaborated with the global implementation team and executed system configurations, report building, end-user training, etc.
• Worked with cross-functional teams on the clients' requests and got developed
• Prepared BRDs and training materials
• Prepared RFPs and supported pre-sales efforts

Jan 2017 – Dec 2019 · 2 yrs 11 mos · New Delhi, Delhi, India

• Launched MVP (tenantcommunity.com) from zero to one and worked on product market fit
• Worked with freelancer community for WordPress to PHP conversion
• Bootstrapped the idea and followed lean development

Mar 2010 – Apr 2012 · 2 yrs 1 mo · Gurgaon, India

• Led and executed implementations of 30+ Adrenalin HR solution, resulting in making the client's HR function efficient and productive
• Developed "outside the box" solutions for complex reporting and workflows using SQL, Excel, and Crystal Reports, completing 100% of the assigned projects with the client satisfaction

Oct 2008 – Feb 2010 · 1 yr 4 mos · New Delhi Area, India

• Worked as a bridge between client and development teams to handle clients' end-to-end technical issues and product queries, achieved client happiness, and met SLA.
• Developed weekly status reports and shared them with senior management monitoring process efficiency and highlighting repeated issues

Jul 2008 – Sep 2008 · 2 mos · Noida, Uttar Pradesh, India

• Monitored customer care process for handling broadband issues at L1, L2 level [inbound calls]
• Presented findings and evidence to the team leads
• Suggestion: Training plan of Airtel troubleshooting tools for the support executives