Feb 2018 – Jun 2021 · 3 yrs 4 mos

• Oversight of the program delivery function for the APAC region (Major projects in Sydney, Singapore, Brisbane with a cumulative design and build value of $500M+).
• Senior delivery contact, account management and P&L ownership of TfNSW Opal Account ($100M revenue pa) and latterly the TMR Go-Card account.
• Oversight of the following key customer deliveries:
• 1) The full rollout of contactless payments on the Opal system;
• 2) Delivery of the two initial releases of the Intelligent Congestion Management Platform in Sydney;
• 3) Implementation of the first stage of the Next Generation Ticketing System program, including contactless payments in Brisbane;
• 4) Delivery of the Singapore Thomson-East Coast Line program (including development of three new fare collection products) from initiation, through design and manufacture through to successful on-time deployment of Stages 1 and 2.

Jan 2016 – Feb 2018 · 2 yrs 1 mo

• Leadership of the program delivery function for the APAC region, overseeing the following initiatives:
• 1) Completion of follow-on program supporting full retirement of magnetic-stripe ticketing in Sydney less than 18 months after completing Opal rollout.
• 2) Successful delivery of the first public transport contactless payment trial in Australia.
• 3) Established Singapore delivery team, organisation and new office after Thomson Line contract win.
• 4) Contributed to multiple bids/proposals including NSW EMV, Brisbane NGTP, Singapore hardware, account back-office and CI-BO pilot, ICMP.
• 5) Established regional PMO.
• Member of Cubic Leadership Team.

Jan 2014 – Dec 2015 · 1 yr 11 mos

• Leadership of the program to deliver and implement the Opal Card contactless smartcard ticketing system for public transport services in the greater Sydney area of New South Wales, Australia.
• Drove incremental development, testing and deployment of central infrastructure, front office, back-office, web, CRM, retail and device software and hardware to 55 ferry wharves, 218 railway stations and circa 5000 buses.
• Led successful commercial negotiation enabling entry into operational services phase as part of re-baselining agreement in September 2014.
• Member of CTSA management team.

Jul 2013 – Dec 2013 · 5 mos

• Responsible for the deployment of the Ferry and Rail elements of the Opal Card contactless smartcard ticketing system for public transport services in the greater Sydney area of New South Wales, Australia.

Mar 2009 – Jul 2013 · 4 yrs 4 mos · Greater Perth Area

• Leadership of the departmental IS work program to refresh and replace legacy systems and increase automation and public online access; encompassing the project delivery, applications development and maintenance organisation. Development of the ongoing strategic plan and supporting business cases for the Departmental Information Systems in alignment with the corporate vision.

Jan 2008 – Sep 2008 · 8 mos · London Area, United Kingdom

• Led renegotiation and restructuring of Rail Journey Information Service (RJIS) agreement - a complex multi-stakeholder $35M contract providing business-critical services to multiple vendors and retailers of rail travel. It includes fares, timetable, routing and station data distribution, journey planning and a central transaction database, supporting national ticket on departure (TOD) a remote fulfilment channel generating $1.25BN revenue pa.

Nov 2006 – Dec 2007 · 1 yr 1 mo · London Area, United Kingdom

• Acted as Interim lead of team responsible for management of multiple vendors delivering data management, point-of-sale hardware, decision support, business process outsource (BPO) and financial settlement services with contract values of $75M per annum, processing 400M transactions and settling $12.5BN revenue.

Jul 2005 – Nov 2006 · 1 yr 4 mos · London Area, United Kingdom

• Led recovery project to successfully stabilise vendor service delivery and resolve outstanding commercial issues following implementation of replacement $225M National Reservations System; reduced almost daily outages to less than 1 per quarter, completed implementation of outstanding services, enabled release of retained payments to supplier.
• Project managed vendor delivery and implementation of internet based retailer support portal utilised on 2000 stations, delivered on-time and on-budget.
• Negotiated contract for FasTIS + Oyster, the first integrated national rail and Smartcard ticketing system in the UK, which won the 2008 HSBC Rail award for Information Technology Excellence of the Year.

Jun 1998 – Nov 2002 · 4 yrs 5 mos · London Area, United Kingdom

• Responsible for vendor management of IT data management and ticketing systems (point-of-sale) contracts valued at $37.5M pa after services were spun out of government owned technology organisation, sold to a single entity and then successively redefined, tendered and replaced with multiple vendors. Established compliance and accreditation testing services for new ticket issuing systems as market was opened up after rail privatisation.

Nov 2002 – Nov 2005 · 3 yrs · London Area, United Kingdom

• Led delivery of a diverse and business-critical group of outsourced IT managed services to 25 Train Operating Companies with annual revenue of circa $50M.
• Responsible for services and associated projects, meeting margin targets, HR and team leadership and senior customer service relationship.
• Services included data processing and distribution (fares, timetables and reservation back-office systems for UK rail industry, plus associated datafeed services) plus end-to-end support of more than 10000 points-of-sale (desktop, portable and vending fare collection systems).
• Oversaw portfolio of up to 30 internal & external projects including new hardware product implementation, data migration, software development, service improvement and cost optimisation.

Mar 1997 – Jun 1998 · 1 yr 3 mos · London Area, United Kingdom

• Reporting to the Financial Director, developed and had approved organisational restructuring plan for the customer facing elements of a newly privatised rail business; Implemented sustainable process that minimised business risk and maintained regulatory compliance within the commercial and retailing arms of the organisation.

Feb 1996 – Feb 1997 · 1 yr · London Area, United Kingdom

• Devised and implemented pricing for £92m year rail business in a highly regulated and politicised environment; created method that allowed company to optimise income within regulatory fares cap.

Nov 1993 – Feb 1996 · 2 yrs 3 mos · London Area, United Kingdom

• Responsible for operational management of retail and station staff on up to fifteen central London railway stations.