Sep 2021 – May 2022 · 8 mos

• As a hands-on people manager and client relationship manager, I developed effective go-to-market strategies. I managed the career growth of four direct reports, an intern, and a veteran spouse Fellow, coaching the next generation of consultants on essential skills. As an engagement leader, I served as a trusted advisor to clients, providing actionable feedback and earning requests for my leadership on additional projects.
• In business development, I defined project scopes, created budgets, and drafted statements of work (SOWs). I collaborated with Client Delivery Managers to identify new clients while nurturing existing relationships, successfully transforming one client from a single project into multiple projects that tripled our revenue

Nov 2020 – Sep 2021 · 10 mos

Jul 2017 – Nov 2020 · 3 yrs 4 mos · Seattle, WA · Hybrid

• In my role, I effectively managed client relationships while leading a team to develop strategic initiatives. I focused on building trust with clients, which resulted in increased project requests and expanded revenue streams. My responsibilities included defining project scopes and collaborating with delivery managers to identify new opportunities.

Aug 2015 – Apr 2017 · 1 yr 8 mos · Irving, TX

• Highly-motivated leader of a team of six associates tasked to create a strategic direction and build out a new corporate philanthropic operation to drive engagement of employees and develop an integrated communications plan with public relations partners. Donated more than $50,000 in its first year of inception, and produced four employee volunteer events. Established communications change management methodology that was applied to all client projects enabling full awareness, education, adoption, and measurement of all projects.
• ● Change communications consultant for Gold’s Gym – Learned CIO’s writing style and tone for correspondence to all employees during Google G-Suite to Office 365 transformation project. Wrote all CIO correspondence, while continually assessing set goals to ensure they are met.
• ● Lead digital strategy team in developing an intranet for James Avery Jewelry (retail) company. Partnered with internal stakeholders for requirements gathering to proactively determine the best strategic path for the development of the new employee intranet; authored change communications to 2,500 employees for the roll-out of the new platform that achieved 90% adoption within three months.
• ● Content strategist for large oil & gas corporation - Created training materials, including writing more than 30 scripted and voiced-over instructional video and step-by-step printable guides for employees during the company-wide roll-out of Office 365.
• Clients: James Avery, Gold's Gym, Dean Foods, Interstate Batteries, American Heart Association

Sep 2010 – Aug 2015 · 4 yrs 11 mos · Dallas/Fort Worth Area

• Manager of internal digital communications channels, including writing content and developing the processes required for distribution to various channels. Streamlined internal communication campaigns through the development of organizational guidelines regarding internal communications channels. Award-winning collaborator and founding member of multiple diversity and inclusion employee resource groups.
• ● Project managed an agile 18-month migration plan to combine disparate intranet platforms into a single instance for 120,000 global associates, including creating an internal communications strategy, writing all communications, while juggling stakeholder needs and managing multiple vendors. This project saved the company millions of dollars by allowing the sunsetting of outdated and obsolete platforms.
• ● Created a global cultural engagement movement. This included a first-of-its-kind for the company peer recognition campaign with a digital content nomination platform that resulted in hundreds of employee submissions; the innovative project was featured in global webcasts, weekly/monthly newsletters, and on the corporate intranet.
• ● Supported digital communication programs through relationship building with internal stakeholders and developing and editing executive communications, including town halls, global webcasts, and employee event planning, as well as public relations needs.

Aug 2008 – Mar 2010 · 1 yr 7 mos

• Managed a fast-paced publication and production schedule for more than ten magazines published, monthly, quarterly, and annually. Acted as final editor of all publications before submitting for print.
• ● Displayed strong attention to detail as art production department ad-hoc supervisor; coordinated advertising and editorial photos and text between multiple departments and 5 U.S. locations.
• ● Detail-oriented: Served as final publications editor and recognized for accuracy of text and design, lowering editorial errors by 25%.

Feb 1998 – Apr 2008 · 10 yrs 2 mos · Dallas-Fort Worth Metroplex

• I started out at the RAB as an administrative assistant. Within three months, I was promoted to our Communications department to take data sheets and turn them into usable written sentences or paragraphs for a proprietary proposal application the company created. In a month, I was managing the application.
• A few months after that, I was asked to learn a little PhotoShop to help our Web Master with creating some buttons. I found where I needed to be at that point in my life. I took to PhotoShop and Illustrator and PageMaker (then InDesign) like a duck to water. I became the graphic designer, then ultimately the Art Director for the company.
• In addition to directing all new marketing concepts and training materials, my favorite project every year was our annual convention. I had a blank slate with a new location each year to come up with our theme and materials. I designed everything from the huge banners that hung in hallways, to the email and mail marketing pieces, to the badges that thousands of radio sales people would wear daily. Day one of the convention was always madness, but I reveled in looking at the last 7 months of my work walking around that convention floor. It was extremely fulfilling and humbling.