Manvi Kapoor

Co-Founder

Singapore, Singapore12 yrs 3 mos experience

Highly Stable

Key Highlights

Over 10 years of experience in life sciences consulting.
Founder of a boutique consulting firm focused on customer experience.
Expert in data-driven decision-making and strategy.

Stackforce AI infers this person is a consultant specializing in life sciences, customer experience, and business intelligence.

Contact

Skills

Core Skills

Customer ExperienceBusiness Intelligence

Other Skills

Digital TransformationBusiness Intelligence (BI)Customer Experience DesignData VisualizationContent ExcellenceManagementProcess ImprovementLeadershipProject ManagementStrategic PlanningTrainingEngineeringMicrosoft ExcelMicrosoft OfficeMicrosoft Word

About

I’m a consultant and strategist with over 10 years of experience across customer experience, insights, and business intelligence—primarily in the life sciences space. Over the years, I’ve partnered with pharma and healthcare teams across markets to solve complex problems, understand what truly matters to their customers, and turn insight into action. After spending a decade in global consulting and corporate roles, I felt the need to work in a way that’s more agile, focused, and closely aligned with client goals. That’s what led me to start ThinkCraft. ThinkCraft is a boutique consulting firm that supports life sciences companies in APAC with strategy, customer experience, and data-driven decision-making. Whether it’s shaping a go-to-market plan, designing impactful customer journeys, or building practical BI tools, I collaborate with teams to create solutions that are sharp, relevant, and easy to act on. I’m always open to conversations—especially with teams that are curious, purpose-driven, and ready to think a little differently. Please feel free to drop me a DM or email me at manvi.kapoor@thinkcraft.io for a chat.

Experience

Thinkcraft

Founder

May 2025 – Present · 11 mos · Singapore

ThinkCraft is a consulting firm that delivers digital strategies, customer experience innovations, and business intelligence solutions for Life Sciences companies.
We empower our clients across the globe and optimize their customer engagement, leverage data-driven insights, and adapt quickly to the complexities of regulatory landscapes, all while ensuring long-term business resilience.

Digital TransformationBusiness Intelligence (BI)Customer Experience DesignCustomer ExperienceBusiness Intelligence

Career break

Health and well-being

Feb 2025 – May 2025 · 3 mos · Singapore

Time to reflect, recharge, and focus on personal and professional growth. I am excited to bring fresh perspectives & energy to my future endeavors.

Zs

3 roles

Business Solutions Manager

Promoted

May 2022 – Jan 2025 · 2 yrs 8 mos

Business Operations Manager

Jan 2020 – May 2022 · 2 yrs 4 mos

Decision Analytics Consultant

May 2017 – Jan 2020 · 2 yrs 8 mos

Responsible for developing market leading services and delivering solutions
to ZS US clients through brand performance and strategy execution
analysis

Segment book distributors

Assistant Manager- Market Development

Apr 2015 – Mar 2016 · 11 mos · New Delhi Area, India

Facilitate online retail via Amazon - spanning from procurement, stocking and logistics to meet customer demands.
Generate new business deals with upcoming and existing institutes.

Mahindra & mahindra

2 roles

Assistant Area Manager - Customer Care

Jun 2014 – Apr 2015 · 10 mos

Individually handled after sales business across 6 districts of Rajasthan for all Mahindra Authorized Automotive Service Centers (personal segment)
Designed business development plans with various workshops to increase customer footfall and monitored their growth.
Warranted training levels of all workshop employees are at par with company-defined standards.
Led body shops' improvement drive for all service centers of Rajasthan and devised a platform for all body shop personnel to work together.
Instrumental in development of a training center for workshop manpower in collaboration with a channel partner.
Launched TopGear- Mahindra’s Customer Relationship Enhancement Program in Rajasthan and maximized reach by developing SPOCs in upcountry locations.
Actively led numerous customer benefit camps and organized CSI meets.

Assistant Manager - Service Strategy

Jun 2012 – May 2014 · 1 yr 11 mos

Conducted trial runs of a new to be launched project – Mad About Productivity (MAP) across India for improving mechanical (MS) and body shop (BS) productivity.
Developed Mahindra Automotive’s first ever productivity enhancement Do-It- Yourself Manual for both mechanical and body shop.
Led productivity drive in workshops spanning across North and East India.
Headed 29 distinct dealership teams through commencement and implementation of the project : assessing their current bottlenecks, chalking out a route with all stakeholders to minimize them and then reviewing the performance month-on-month.