Esha Savla

Product Manager

Bengaluru, Karnataka, India12 yrs experience

Key Highlights

  • Expert in product management and customer experience transformation.
  • Proven track record in leading product roadmaps and strategies.
  • Strong stakeholder management and conflict resolution skills.
Stackforce AI infers this person is a Product Management expert in Fintech and Customer Experience sectors.

Contact

LinkedIn

Skills

Core Skills

Product ManagementCustomer ExperienceStakeholder Management

Other Skills

AnalysisAnalyticsBusiness AnalysisBusiness AnalyticsBusiness IntelligenceBusiness StrategyCC++CommunicationCompetitive AnalysisConflict ManagementCross-functional Team LeadershipCustomer EngagementCustomer Experience DesignCustomer Experience Management

Experience

Google

Product Manager

Nov 2024 – Present · 1 yr 4 mos · Bengaluru, Karnataka, India

Flexcar

Group Product Manager

Jun 2023 – Jun 2024 · 1 yr · Bengaluru, Karnataka, India

  • Leading product roadmaps for Revenue & billing, Customer experience & internal tools
Key Performance IndicatorsConflict ManagementProblem SolvingMarket ResearchProduct ManagementCustomer Experience

Simpl

Director Product - Post Purchase Experience

Jun 2022 – Jun 2023 · 1 yr · Bengaluru, Karnataka, India

  • Led the post-purchase experience product vision & roadmap. Managed products in service, Digital Collections, CRM & Mar-tech
Product Road MappingKey Performance IndicatorsD2CCustomer Experience TransformationConflict ManagementLeadership+10

Clear

Director Customer Experience

May 2021 – Jun 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

Key Performance IndicatorsCustomer Experience TransformationConflict ManagementStakeholder ManagementProblem SolvingMarket Research+3

Cure.fit

Product & program owner - Customer Experience

Jun 2018 – Feb 2021 · 2 yrs 8 mos · Bengaluru, Karnataka, India

  • Product, tech & automations
  • Customer Experience metrics
  • Customer insights
  • Change & Reputation Management
  • Content & Communication
Product Road MappingKey Performance IndicatorsCustomer Experience TransformationConflict ManagementStakeholder ManagementProblem Solving+5

Saavn

Head of Audience Experience

Sep 2016 – Jun 2018 · 1 yr 9 mos · Mumbai, Maharashtra, India

  • Be the voice of the customer
  • Manage & enhance customer experience across all digital touchpoints
  • Identify customer trends & insight to help shape product roadmap & strategy
  • Work with cross-functional teams to convert customer insight to action
Key Performance IndicatorsCustomer Experience TransformationConflict ManagementStakeholder ManagementProblem SolvingCustomer Experience Design+2

Idfc bank

Senior Product Manager - Digital Innovations & Partnerships

Oct 2014 – Sep 2016 · 1 yr 11 mos · Mumbai, Maharashtra, India

  • Founder member
  • Mobile Wallet - Conceptualization to execution
  • Product design & strategy
  • Defined product requirements & roadmap
  • Product launch strategy
  • Defined brand identity & launch marketing plan
  • Strategic Alliances & Investments
  • Identified & evaluated partnership/start up investment opportunities
  • Worked with partners to co-create innovative solutions in digital payments
  • Alternate lending
  • Conceptualized the alternate lending product that uses non-traditional data sources to define the credit score of an individual
  • Led 2 pilot programs with partners in the Telecom & e-commerce sectors
Key Performance IndicatorsStakeholder ManagementProblem SolvingProduct Management

Ey

Intern- IT Advisory (Performance Improvement)

Dec 2013 – Jan 2014 · 1 mo

  • • Developed a business plan for the Enterprise Intelligence and Analytics practice at EY

Fractal analytics

Analyst

Jun 2012 – Aug 2013 · 1 yr 2 mos

  • • Business Intelligence & analytics - FMCG (Latam)

Education

London Business School

Master's degree — Management

Jan 2013 – Jan 2014

Veermata Jijabai Technological Institute (VJTI)

Bachelor's of technology — Information Technology

Jan 2008 – Jan 2012

Stockholm School of Economics

Exchange programme - Innovation and Sustainability

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