Oct 2017 – Apr 2018 · 6 mos

Jun 2015 – Apr 2018 · 2 yrs 10 mos

• Identifying strategic goals and expectations for a portfolio of clients, ensuring that all initiatives are tailored towards achieving e-commerce success. Whether online activities are an existing revenue driver or a newly-implemented initiative, I work to steer each business on the path best suited to them, delivering tailored ROI.
• Areas of focus range from Marketplaces to Comparison Shopping to Digital Marketing; intertwining the ChannelAdvisor platform with clients' own technology and supplementing this with strategic guidance. Ultimately, empowering data for maximum efficiency and to drive results.
• To achieve this, it's key to work closely with all factions of the business: Business Development, Marketing, Campaign Management, among others. Utilising internal and external relationships with partner services providers also allows me to leverage resources where needed and stay ahead of landscape changes.

Feb 2014 – Jun 2015 · 1 yr 4 mos

• As a Mid-Market Account Manager I need to be as agile as my portfolio of clients. SME's are leaders in their ability to quickly pivot to meet new requirements or updates in their industry. It's my job to not only ensure my accounts are aware of goings on but also to provide solutions as a problem arises, which can then be taken on board and implemented at a quick pace.
• In this role, I am responsible for implementing ChannelAdvisor’s strategic goals of driving account retention & growth whilst uncovering new opportunities. I combine this with client-facing training and through the planning and execution of workshops and webinars. To go beyond this, I devised and maintain a bite-sized weekly newsletter, taking top industry stories and highlighting how this will affect SMEs. In a glance, my clients can see what's coming around the corner and - more importantly - what they should do about it.

Nov 2013 – Mar 2014 · 4 mos · London, United Kingdom

• Implementing and managing a portfolio of accounts with their employee engagement strategy. Increasing scheme engagement to achieve high reach throughout their organisation and providing full support to ensure retention and satisfaction.

May 2012 – Nov 2013 · 1 yr 6 mos

• Leading a team of Account Administrators. Highlighting inefficiencies and developing processes for improvement. Conducting client portfolio reviews across domain names and online brand protection. Implementing and measuring team objectives. Liaising with internal and external stakeholders to improve customer experience. Supporting the team during restructuring with change management skills.

Sep 2011 – May 2012 · 8 mos

• Providing administrative support for the Strategic Account Management team and a portfolio of FTSE 100 clients. Project Managing larger requests and tailoring reporting and updates to clients needs. Providing performance statistics and account optimisation strategies.

Jun 2011 – Oct 2011 · 4 mos

• Managing the experiences of over 300 international students on arrival to the UK.
• My role involved coordinating events, providing legal, financial and visa information, organising socio-cultural activities, promoting and participating in excursions and liaising with local business for marketing opportunities.
• I took this one step further by opening and maintaining student-staff dialogue through the creation of a student forum with elected representatives.

Sep 2007 – May 2008 · 8 mos · Portsmouth, United Kingdom