Feb 2024 – Jan 2026 · 1 yr 11 mos · Bangalore Urban, Karnataka, India · On-site

• Built and led the Automation & Internal Systems function to eliminate fragmented, manual operations across Sales (B2C, B2B, D2C), Finance, Legal, HR, Marketing/Content, Delivery & Operations, and IT, enabling scalable execution with reduced dependency on core engineering and external SaaS.
• Drove process redesign and automation initiatives, reducing manual effort by 85–95%, freeing ~41 hours/day, and delivering ₹40–45L annual savings.
• Automated real-time ingestion of 500–600 daily B2C/D2C leads, eliminating ~30 hours/day of manual effort (3–5 mins/lead), avoiding 3–4 FTEs and licenses, and enabling instant lead availability.
• Reduced SaaS renewal costs by aligning utilization to entitlement, decommissioning unused assets with stakeholder sign-off, and instituting automated utilization governance, resulting in ₹35L savings.
• Delivered CRM and LMS workflow automations without consuming core engineering bandwidth, enabling engineering teams to focus on critical Google-to-Microsoft migration priorities.
• Optimized storage costs during the migration by archiving 150–200 TB of legacy data to low-cost storage, significantly reducing tenant expansion cost and timelines.
• Led end-to-end automation for the Microsoft × upGrad Generative AI Program, implementing a trigger-based, zero-touch learner lifecycle covering onboarding, ID and license provisioning (variable durations), learning progress, certification, voucher issuance, and access revocation across OMS, LMS, Microsoft Learn, Azure, and internal platforms.
• Improved IT Support responsiveness by automating ticket assignment, SLA alerts, and hierarchy-based escalations via Microsoft Teams, increasing CSAT from ~4.0 to 4.5+.
• Ensured predictable delivery and stakeholder alignment through ownership of BRDs, sprint planning, UAT, go-live readiness, monitoring, and continuous optimization.