Mar 2020 – Jul 2021 · 1 yr 4 mos · Muscat · On-site

• Work description:
• Overseeing the entire Lift Division.
• Leading the team to expand market coverage and increase market share.
• Managing the Operating Portfolio, including projects and services.
• Accomplishments:
• Successfully completed and delivered multiple pending projects.
• Expanded service offerings through "Third party maintenance" options.
• Diversified product line with a full range of products.

Sep 2018 – Mar 2019 · 6 mos · On-site

• Work description:
• Responsible for overseeing Sales & Marketing activities in the Makkah region.
• Managing the Sales Team to achieve results as per the budget
• Developing a comprehensive marketing strategy to penetrate the market.
• Accomplishments:
• Successfully expanded market coverage by participating in multiple projects.
• Grew the client base by proactively visiting known and unknown clients.
• Raised brand awareness among clients about thyssenkrupp products.
• Optimized costs through a market-specific approach to maintain competitiveness.

Apr 2016 – Aug 2018 · 2 yrs 4 mos · On-site

• Work description:
• Responsible for overseeing the complete Value Chain of New Installation Operations.
• Managing the Operations Team, from Senior Project Manager to Technicians, to ensure successful project delivery, collections, planning, budgeting, problem-solving, and maintaining client relationships.
• Maintaining effective communication with inter-departmental teams and factories.
• Accomplishments:
• Leading a Team of 89 Direct reportees to successfully manage projects worth over SAR450 Million.
• Successfully handed over 375 Units worth SAR 150 million in just two years.
• Revived collection efforts and improved collections, while also enhancing team efficiency and reducing costs.

Jun 2013 – Apr 2016 · 2 yrs 10 mos · Muscat, Sultanate of Oman · On-site

• Work description:
• Accountable for the Profit & Loss of the Business Unit.
• Acquire business through effective negotiation and order taking.
• Market vertical transportation products to increase sales.
• Accomplishments:
• Successfully delivered high-profile projects across Oman.
• Implemented well-defined processes and quality checks.
• Acquired projects from diverse clients, including Industries.
• Built a proficient team of technical experts capable of executing and maintaining projects.

Apr 2010 – Mar 2013 · 2 yrs 11 mos · On-site

• Work description:
• Represent organization for customers and stakeholders in branch.
• Oversee customer satisfaction, profit margins, and business development.
• Develop and report on branch business plans to Regional HQ.
• Accountable for sales process, budgeting, contracts, profitability, and pricing development.
• Ensure efficient installation projects and maintain and improve maintenance portfolio and pricing.
• Accomplishments:
• Streamlined branch operations according to corporate procedures and guidelines, resulting in the delivery of rich functionality.
• Successfully completed and delivered significant projects such as King Hamad General Hospital (22 units), The Lagoon (29 units), Arcapita Bank HQ (9 units), Raniya Row Project (10 units), Royal Court Palace (16 units), and more to clients.
• Worked closely with strategic clients to secure two modernization projects involving 12 units worth Dhs4 Million.
• Improved the 'free to paid maintenance' conversion ratio and reduced the call-back ratio.
• Established successful business relationships with important clients.

Jan 2006 – Mar 2010 · 4 yrs 2 mos · On-site

• Work description:
• Formulate marketing strategy by determining market share to capture in the area.
• Monitor and report area budget.
• Build relationships with key decision-makers, potential targets, and influencers.
• Develop customer base, loyalty, satisfaction, and profitability.
• Handle projects and attend meetings with field engineers when required.
• Improve service business margin by attending client meetings with service engineer.
• Accomplishments:
• Increased market share in new equipment sales.
• Secured orders for 174 units of Elevators & Escalators worth Dhs28.69 Million.
• Improved profit margin from 5% to 20% in new equipment sales.
• Obtained maintenance contracts with key clients.
• Conducted traffic analysis for various projects to provide vertical transportation solutions, structural dimensions, loads, and budgetary estimates.

Oct 2004 – Dec 2005 · 1 yr 2 mos · On-site

• Work description:
• Prepare proposals for various projects; pursue and conclude orders.
• Obtain post contract approvals including drawings & specifications and delivered it to field operations.
• Set up annual budget in coordination with Area Manager & prepared monthly sales reports.
• Assist consultants and architects in designing effective vertical transportation solutions.
• Conduct seminars, presentations, etc to maintain positive client relationships.
• Accomplishments:
• Successfully created proposals for multiple projects, with a total value of Dhs155 Million.
• Attained the "Silver Level Course" certification in Traffic Analysis training.
• Conducted thorough traffic analysis to offer efficient vertical transportation solutions.
• Provided crucial project details, including structural dimensions, loads, and budgetary estimates.
• Secured contracts worth Dhs13.7 Million, which involved installing 121 KONE Elevator units.

Apr 2003 – Jul 2004 · 1 yr 3 mos · Dhaka - Bangladesh · On-site

• Work description:
• Manage branch operations and report to the Head Office.
• Ensure branch profitability and reduce operating costs.
• Develop and execute marketing strategies to boost sales.
• Train and develop local staff to decrease dependence on foreign manpower.
• Expand the client base and define branch operations and functions.
• Provide support to field engineers and attend project meetings as required.
• Accomplishments:
• Successfully negotiated and secured contracts worth US$1.1 Million.
• Established and developed a new branch in Bangladesh.
• Created a "Service Sales" unit to manage maintenance contracts.
• Increased market share from 8% to 15% and decreased operating costs by 12%.
• Demonstrated brand superiority in the market by providing efficient service.

May 1997 – Mar 2003 · 5 yrs 10 mos · Dubai - UAE · On-site

• Work description:
• Plan and oversee the installation of Elevator and Escalator projects.
• Manage materials, logistics, and inventory control.
• Collaborate with various stakeholders to ensure successful project completion.
• Implement and enforce quality assurance and safety procedures.
• Train and mentor new engineers on the job site.
• Accomplishments:
• Received Mitsubishi's Certificate of Honor for outstanding performance in Project Management.
• Selected and deputed to oversee the Grand Hyatt project in Calcutta, India.