Feb 2020 – Feb 2021 · 1 yr · Paris Area, France

• My mission with my team of 20+ talented people consisted in inspiring, advising and helping Suez key stakeholders (C-Level, Top Management, Operational People) in leveraging Salesforce platform in order to :
• Become #1 Digital and Data-Driven Organization within the waste management and water Industry
• Achieve an unrivaled Commercial and Operational Excellence
• Provide best-in-class Customer, Partner and Employee Experiences
• Accelerate the transition, monitor and drive impactful climate action for sustainable future
• Results : 100% consultative approach a year long with this multi million ARR customer. Despite of COVID & merger with Veolia we succeeded as ONE team to boost adoption for more than 500 on-the-shelf /unused Salesforce licences + inspire Suez Water on Customer Care innovations & Suez Waste Management on how leveraging full Salesforce platform potential to get an E2E view from Sales, Pricing and Billing + Field Operations/Routes Optimization (RFI Conducted by PWC)

Jun 2017 – Jan 2020 · 2 yrs 7 mos · Paris Area, France

• Working within Enterprise Business Unit my mission consisted in advising and helping customers driving their business in a whole new way ! With focus towards rebuilding the brand around the customers, automating and simplifying processes, we were happy as one team to advise and transform existing customers and prospects from different Industries.
• Account Management & Development :
• Tier 1: General Electric, Plastic Omnium, TechnipFMC
• Dreamforce attendance in San Francisco with TechnipFMC (Several deals closed in Europe & US)
• Tier 2 : Radiall, Baccarat, Butagaz, ID Logistics, Klepierre, Pierre & Vacances
• Major New Logo : The Linde Group - Cryostar an outstanding multicloud transformational deal (Sales Cloud, Service Cloud, Field Service, CPQ, Communities, Pardot, Inbox)
• Other New Logos : Renault Trucks, Artelia, ISOR, Louvre Hotels
• Consultative selling approach for convincing Baccarat C-suite to embrace a transformational project consisting in delivering compelling user experiences on an international scale and reinforcing its position as a luxury brand thanks to a 360° view of customers online and offline.

Jan 2014 – May 2017 · 3 yrs 4 mos

• Manage Strategic Account COVEA one of the largest insurer in France & mutual insurance group providing life and non-life products through three major brands - GMF, MAAF & MMA & subsidiaries.
• Results : Multi-million Customer Care and Workload Management Transformation deals closed respectively with MAAF & GMF in 12 months and awarded Genesys most innovative Sales in EMEA
• Manage existing happy customers and expand opportunities within Transportation, Travel & Hospitality, Manufacturing & Pharma markets by evangelizing Genesys solutions value and benefits for great CX.
• Account Management & Development :
• Tier 1: Air France Group, Stellantis (PSA Peugeot Citroën), Sanofi, Total
• Tier 2 : 3M, Alcatel, Renault, Club Med, Volkswagen France
• Major New Logo : Edreams Odigeo Group (Online Travel Agencies Edreams, Go Voyages, Opodo, Travellink, Liligo) Multi million and first Cloud Deal in EMEA awarded Genesys Best Cloud Deal EMEA
• Other New Logos: Biogaran, Britanny Ferries, G7 Group, Legallais, Lucien Barrière

Feb 2011 – Dec 2013 · 2 yrs 10 mos

• Account Management & Development :
• Tier 1 : Air France Group (Dre@m Project, RFP Won against all pure players including Salesforce Service Cloud)
• SFEREN (MAIF, MACIF & MATMUT)
• Schneider Electric
• Tier 2 : Casino, Carrefour, Club Med, Pomona, ADP, HP, FREE, Teleperformance, Webhelp, Helpline
• Major New Logo : Schneider Electric International (« ONE Schneider » multi-million modernization Program)

Mar 2010 – Feb 2011 · 11 mos

• In charge of business activities at OnMobile Data Product Unit.
• Data Product Unit was the leader in social address book solutions for Telcos , enabling subscribers to manage, store, view and sync address book and link contacts with social networks.
• The product suite enables to deliver a converged solutions including address book, calendar, photo/video albums, messaging, music store, social networking, handset and desktop clients and complete synchronisation solutions.
• OnMobile's DPU helps Telcos to enhance customer relationship, decrease churn, increase ARPU by driving voice, messaging and data traffic.
• Sales Territory :
• Australia & New Zealand (ANZ)
• Southern and Central Europe
• French-speaking african countries, Maghreb & Lebanon
• Main Customers and prospects : Telstra, Optus, Telecom New Zealand, SFR, Free, Swisscom, Telecom Italia, Fastweb, Wind Telecom, TMN, Optimus, AVEA, Turkcell, Mobilkom, Cosmote, Kyivstar, MTS, Life, Maroc Telecom, Meditel, Tunisiana, Djezzy Mobilis, ...

Apr 2009 – Mar 2010 · 11 mos

• Responsible for business development of OnMobile Speech Products Unit offer in Europe after acquisition of telisma

Jan 2007 – Mar 2009 · 2 yrs 2 mos

• Sales Territory : France, Spain, Benelux, North Africa
• Responsible for:
• Selling company’s licences, maintenance and professional services direct or indirect through partners/value added resellers.
• Managing & developing a 50 partners Network (VAR such as Voice Service Providers/hosters, system integrators, solution providers, platform providers)
• Managing the contract process insuring consistency of the contracts conditions (discounts, pre-paid fees…)
• New Logos :
• 3999, ACCOR Hospitality, ADP, Bouygues Telecom, Carrefour, Caisse d'Epargne, Crédit Agricole, Fidelia Assistance, France Télévision, MAAF, MACIF, MACSF, MAIF, MMA, Météo France, Mindscape, Pages Jaunes (Yellow Pages), SNCB (Belgian National Railway), SNCF (French National Railway), SOCRAM Banque, SFR Business Team, TELE2, TF1, UNEDIC/Pôle Emploi (Unemployment & Employment agency)…

Jul 2005 – Jan 2007 · 1 yr 6 mos

• French Enterprise Market development from
• scratch (0 to 500k€ generated in a year)

Jan 2005 – Jun 2005 · 5 mos

• Telisma created in August 2000 as a spin-off from France Telecom’s Research and Development Laboratory is a software editor leader in network speech recognition. Telisma’s core products centre around language processing software, used by telecom operators and enterprises for simple, intuitive interactivity with voice portal applications and customer care. Typical projects around this technology include voice interaction on mobile phone, content access, karaoké contest, music search, video games, IVR / voice portal, call centers automation, directory automation, voice-controlled messaging system and automatic dialing.