Anil Nirmale

Operations Associate

Chhatrapati Sambhajinagar, Maharashtra, India4 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Expert in optimizing CRM strategies for service efficiency.
Proven track record in enhancing customer satisfaction.
Skilled in resource and inventory management.

Stackforce AI infers this person is a Service Operations Specialist in the Consumer Electronics sector.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Service OperationsCustomer Service

Other Skills

Customer SupportCustomer SatisfactionOnline AdvertisingAdministrationCustomer Service OperationsHome AppliancesConsumer ElectronicsCRM ImplementationQuery ResolutionComplaint ManagementComplaint HandlingConsumer DurablesArea ServiceTeamworkTeam Leadership

About

As a Service Coordinator, I manage service appointments, assign tasks to personnel, and ensure timely completion of service requests. I maintain accurate records, process work orders and invoices, and ensure compliance with policies and industry standards. Additionally, I oversee resource and inventory management, tracking equipment, tools, and materials to ensure availability. I play a key role in problem-solving and conflict resolution, enhancing operational efficiency through team collaboration. By supporting service technicians and facilitating cross-department communication, I streamline processes and promote teamwork. To maintain high service quality, I monitor customer satisfaction and implement improvements. I also lead CRM strategy and implementation, optimizing the platform, ensuring data security, and training employees for enhanced service efficiency.

Experience

Hyundai electronics india

Service Coordinator

Oct 2023 – Present · 2 yrs 6 mos · Aurangabad, Maharashtra, India · On-site

As a Service Coordinator, I am responsible for scheduling and coordinating service appointments, assigning tasks to the appropriate personnel, and ensuring the timely completion of service requests. I maintain accurate service records, process work orders and invoices, and ensure compliance with company policies and industry regulations. Additionally, I manage resources and inventory by tracking equipment, tools, and materials while coordinating their availability. I play a key role in problem-solving and conflict resolution by identifying service-related issues and collaborating with teams to improve efficiency. Supporting service technicians and facilitating communication across departments, I streamline processes and enhance teamwork. To ensure high service quality, I monitor customer satisfaction and suggest improvements. Furthermore, I oversee CRM strategy and implementation by developing initiatives that align with business goals, optimizing the CRM platform, ensuring data accuracy and security, and training employees on CRM best practices to improve service efficiency and customer management.

Customer Relationship Management (CRM)Customer SupportService Operations

Sme water solutions pvt. ltd.

Service Supervisor

Jan 2022 – Sep 2023 · 1 yr 8 mos · Aurangabad, Maharashtra, India · On-site

As a Service Coordinator at a Water Purifier Agency, I efficiently manage service scheduling and coordination by organizing installation, maintenance, and repair services for customers while ensuring that tasks are assigned to technicians based on their availability and expertise. I oversee timely follow-ups and the successful completion of service requests to maintain high customer satisfaction. Acting as the primary point of contact for customer inquiries and complaints, I address issues related to water purifier installation, breakdowns, and maintenance, offering troubleshooting guidance before dispatching technicians. Additionally, I handle Warranty & AMC (Annual Maintenance Contract) Management, tracking service contracts, processing warranty claims, and informing customers about upcoming AMC renewals to ensure seamless service continuity. I also coordinate Inventory & Spare Parts Management, ensuring the availability of necessary spare parts, keeping track of frequently used components, and assisting in procurement by maintaining vendor communication. My role is focused on optimizing service operations, enhancing customer experience, and ensuring smooth execution of all service-related activities.

Customer ServiceCustomer SatisfactionService Operations